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Route Calls by Agent Skillset
Ensures calls reach the agent most qualified to handle them to improve customer satisfaction.
Advanced Agent Desktop & Tools
Provides agents with everything they need to succeed, from call recording to customer data.
Comprehensive Preview Dialer
Increases agent efficiency by previewing leads and prioritizing calls before dialing.
Fully Integrated with CRM
Unifies customer data across platforms for seamless interaction and enhanced insights.
Lead Filter Strategy
Targets specific customer segments for better campaign results.
PCI Compliant Payment Lines
Processes payments securely and adheres to industry standards.
Priority Routing
Sends urgent calls to the front of the queue to ensure prompt service for VIPs.
Local and Toll-Free Dialer
Customers can call you locally or toll-free to increase reach.
Remote Call Monitoring
Supervisors can discreetly listen to calls for coaching or quality assurance.
Robust Security Features
Protects sensitive data with encryption, access controls, and other measures.
Brand Name | Palm Labs |
Information | DCdial's highly customizable solution boasts an intuitive and user-friendly interface which allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. |
Founded Year | 2012 |
Director/Founders | Palm Labs |
Company Size | 1-100 Employees |
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