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Escalation Management
Ticket can be escalated as per the escalation matrix
Access Control
Various user levels can be created with independent logins for different users with different roles. The administrator can define
Integration with Multiple Channels
Manage all support-related communications from multiple channels on a single platform. Handle support request from Voice Call,
Ticket / Issue Tracking
Service Management
Email Integration
Ticket Management
Social Media Integration
Improve Customer Experience
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Brand Name | C-Zentrix |
Information | C-Zentrix |
Founded Year | 2002 |
Director/Founders | Saket Setu |
Company Size | 101-500 |
Other Products | C-Zentrix CZ Chat, C-Zentrix CZ Callback, C-Zentrix CZ Bar |
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