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Customer Thermometer

Brand : Customer Thermometer

Starting at $ 29

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Customer Thermometer is a customer feedback software that makes measuring customer satisfaction simple and quick by providing features for seamless feedback collection, management, reporting, and analysis to help businesses drive real-time customer experience improvements....Read more

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Customer Thermometer Software Pricing, Features & Reviews

What is Customer Thermometer?

Customer Thermometer is a customer feedback management software designed to simplify and quicken the process of measuring customer satisfaction. The platform offers a user-friendly interface that does not require coding knowledge. It allows users to easily create surveys using an intuitive survey wizard and access a vast email library and embedded thermometer templates.

The software captures feedback through various channels, including email thermometers, embedded surveys, and signature thermometers for popular email platforms. It also provides a closed-loop process for efficient customer follow-ups and actionable insights through its reporting and analysis features. Overall, Customer Thermometer is a comprehensive tool for businesses to manage customer feedback and improve customer experience.

Why Choose Customer Thermometer Software?

  • Easy Feedback Collection: Gathers customer feedback through one-click surveys in emails, tickets, or invoices.
  • Real-Time Feedback: Provides instant feedback for quick issue resolution, boosting customer satisfaction.
  • Customization: Custom surveys with unique branding can be created using a user-friendly builder.
  • Tracking and Reporting: Offers real-time reports with aggregated feedback for trend analysis and campaign effectiveness.
  • Actionable Insights: Automatically routes feedback to relevant managers via email or integrations like Slack.
  • Unlimited Responses: Supports unlimited responses per staff member for thorough performance evaluation.
  • Integration: Seamlessly integrates with platforms like Zendesk for enhanced usability.
  • Customer Support: Offers dedicated support to promptly address inquiries and resolve issues.

Benefits of Customer Thermometer Platform

  • Increased Customer Engagement: Encourages higher customer participation in feedback collection due to the ease and simplicity of the survey process.
  • Enhanced Customer Retention: Helps businesses retain customers by promptly addressing feedback and improving service based on real-time insights.
  • Improved Operational Efficiency: Streamlines feedback management processes, saving time and resources by automating feedback collection and analysis.
  • Enhanced Decision-Making: Provides data-driven insights that inform strategic decisions and operational improvements, contributing to business success.
  • Flexible Survey Deployment: Allows businesses to deploy surveys across various touchpoints, including websites, emails, and mobile apps, ensuring comprehensive feedback collection.
  • Compliance and Quality Assurance: Supports compliance requirements and quality assurance standards by monitoring and analyzing customer feedback trends.
  • Brand Reputation Management: Helps maintain and enhance brand reputation by addressing customer concerns promptly and effectively.
  • User Satisfaction: Improves user satisfaction among staff and customers by facilitating efficient feedback processes and meaningful interactions.
  • Innovation and Adaptability: Enables businesses to innovate and adapt based on evolving customer expectations and market trends identified through feedback data.

Pricing of Customer Thermometer

Customer Thermometer price in India starts at $29 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Customer Thermometer Pricing & Plans

Runner-[50 responses/month]
  • Unused responses roll over each month.
  • Pay only for what you use; no per-agent pricing
  • Full reporting functionality
  • Unlimited users for account access.
  • Response & comment email alerts.
    • Monthly
Starting at $ 29
Jumper-[200 responses/month]
  • Unused responses roll over each month.
  • Pay only for what you use; no per-agent pricing
  • Full reporting functionality
  • Unlimited users for account access.
  • Response & comment email alerts.
    • Monthly
Starting at $ 49

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Customer Thermometer Features

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Tablet Surveys or iOS App

This enables collecting feedback through surveys on tablets or iOS devices, making it easy for on-the-go feedback.

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Mobile Responsive Landing Pages

Ensures surveys are easily accessible and user-friendly on mobile devices, enhancing customer participation.

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CSAT and NPS Trend Analysis

Provides tools to analyze Customer Satisfaction (CSAT) and Net Promoter Score (NPS) trends over time for better insights.

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NPS Reporting

Offers detailed Net Promoter Score metrics reporting, helping businesses gauge customer loyalty and satisfaction.

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CSAT Drivers Reporting

Identifies key factors influencing Customer Satisfaction (CSAT), aiding in targeted improvement efforts.

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SOAP or REST API

Facilitates integration with other systems using SOAP or REST APIs, enabling seamless data exchange and automation.

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Enterprise Grade Data and Security

Ensures high-level data security and compliance with enterprise-grade security standards.

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Personalized Ribbon Reporting

Allows customization of report visuals, helping to tailor data presentation to specific business needs.

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Multi User Access

Supports multiple-user access, enabling team collaboration and role-based permissions for efficient feedback management.

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Track Closed Loop ‘Loop Landscape’

Monitors and manages feedback follow-up processes, ensuring all customer concerns are addressed promptly.

Customer Thermometer Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Ubuntu Windows MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • API Integration
  • Documentation, Videos
  • English

Customer Thermometer Reviews and Ratings

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Customer Thermometer Company Details

Brand Name Customer Thermometer
Information Customer Thermometer
Founded Year 2010
Director/Founders Jim Turner, Lindsay Willott, Mark Copeman
Company Size 1-100 Employees

Customer Thermometer FAQ

A Customer Thermometer supports various operating systems, including Ubuntu, Windows, MacOS, and Linux.
A Customer Thermometer is used by businesses across all industries that seek to gather and analyze customer feedback to enhance service delivery and customer experience.
A Customer Thermometer is priced at $29 in India on techjockey.com.
A Yes, Customer Thermometer free trial is available.
A No, Customer Thermometer does not have an app.
A Customer Thermometer enables businesses to collect feedback through various channels, analyze trends, and take actionable steps to improve customer satisfaction.
A Customer Thermometer Software allows businesses to create various surveys, including CSAT (Customer Satisfaction) surveys, NPS (Net Promoter Score) surveys, and customized feedback forms.

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