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Click to Call
Offers hassle-free calling with the click of a button. Allows agents to initiate phone calls effortlessly.
Automatic Call Distribution
Offers routing calls through servers to the most qualified agents based on their skills.
Voice Logger
Keep tabs on agent performance with recorded incoming and outgoing calls, facilitating quality monitoring.
Real-time Call Reports
Provides insights into agent performance, and call logs instantly. Maximize productivity with a comprehensive overview.
Call Barging/Conference
Supervisors can provide real-time assistance or monitoring by joining ongoing calls instantly.
Voice Blasting
Allows the conducting of campaigns by automating the broadcasting of pre-recorded messages to a wide audience.
Call Whisper
Supervisors can guide agents during live calls without the other party hearing, ensuring a smooth customer experience.
Missed Call Alert
Offers real-time notifications of missed calls, facilitating lead generation and customer engagement.
Callback Scheduling
Improve customer experience by allowing them to schedule callbacks, reducing wait times.
Call History
Easily search through call logs and initiate calls directly from the results.
Call Monitoring
Ensure quality control by evaluating conversations between customers and call centre agents.
Interactive Voice Response (IVR)
Improves user experience by allowing easy navigation through call logs and direct call initiation from search results.
CRM & SMS Integration
Streamline operations by integrating call logs and initiating them directly into CRM and SMS platforms.
Whatsapp Integration
Optimize business-customer communication through the popular messaging platform.
Slack Integration
Offers real-time reports directly in your Slack community, fostering better communication.
Brand Name | Credque |
Information | Credique uses proprietary technology to deliver educate, protect and empower consumers toward a better financial future. |
Founded Year | 2018 |
Director/Founders | Credque |
Company Size | 1-100 Employees |
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