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Real-Time Monitoring
Gain instant visibility into agent statuses and ongoing conversations.
Agent Availability Tracking
Monitor who is online, busy, or offline to assess team capacity.
Workload Management
View the number of conversations each agent is handling to balance workloads effectively.
Performance Analytics
Track metrics like conversation volume and response times to evaluate team performance.
Automated Conversation Routing
Set conditions to automatically assign conversations to the appropriate teams.
Comprehensive Analytics
Monitor metrics such as message delivery and response rates to inform strategy adjustments.
Interactive Notifications
Enhance engagement with rich media content, CTA buttons, and quick replies.
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Brand Name | The Converse AI |
Information | Born in the era of digital transformation, we recognized the need for businesses to adapt to the evolving communication landscape. |
Founded Year | 2021 |
Director/Founders | Converse AI |
Company Size | 1-100 Employees |
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