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Call Queuing
The software automatically queues the calls and routes them to the agents who are free at a given time.Â
Call Recording
CloudTalk records all the calls made by the agents for future training and work reviewing process.
Internal Call Transfer
Companies can create a call routing process based on query and share the calls among their team members seamlessly.Â
Voicemail
 This call center software offers voicemail to save the voice notes from unattended calls.
Toll Free Number
CloudTalk generates international and shortcode toll free numbers for easing the call function.
SMS integration & Notification
The software integrates bulk SMS software that can be used to send text notifications to the customers from the system.
Teamwork & Communication
This call centre CRM software provides users with a self-service portal that allows them to work and collaborate on closure of
Brand Name | CloudTalk |
Information | Remote ready call center software for sales and customer service teams. |
Founded Year | 2018 |
Director/Founders | Martin Malych, Viktor Vanek |
Company Size | 1-100 Employees |
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