CleverTap Questions & Answers

To set up web push notifications in CleverTap, follow the steps given below:

• Open your Clevertap account
• Navigate to the CleverTap dashboard
• Go to Settings and click Engage
• Select Channels and choose Web Push
• Choose the Safari Web Push toggle under the Safari Web Push section
• Input your credentials
• Press Save.

To set up mobile push notifications in CleverTap, follow the steps given below:

• Open your Clevertap account
• Navigate to the CleverTap dashboard
• Go to Settings and click on Channels
• Select Mobile push
• Find Push Impressions
• Select the vertical ellipsis
• Choose Setup push impressions
• Enable the Mobile Push toggle
• Press Save to enable the option.

To create a content flow in CleverTap, follow the steps given below:

• Open your CleverTap account
• Go to the dashboard
• Navigate to the Analytics tab
• Click on Flows and select Content Flows
• Choose Start of Flow
• Select the property value and the event you want to start the flow with

To create an event flow in CleverTap, follow the steps given below:

• Go to the dashboard
• Navigate to the Analytics tab
• Click on Flows
• Select Event Flows
• Select Start of Flow
• Choose up to 16 events to be part of the flow.

To analyze an event in CleverTap, follow the steps given below:

• Open your CleverTap account
• Navigate to dashboard
• Go to Analytics and click on Events
• Filter by segments and choose the event
• If you want, you can further filter by segment behavior
• Press on View details.

To share a dashboard in CleverTap, follow the steps given below:

• Open your CleverTap account
• Make a custom dashboard
• Select the Share icon, this will only be visible to the dashboard creator
• Utilize the search box to search for the users and add them to the board
• Manage access levels and add or remove users from the access list.

To create a custom dashboard in CleverTap, follow the steps given below:

• Open your CleverTap account
• On the left of the navigations menu, navigate to boards
• Press + Board
• Input a name for the board
• Press Create
• You can choose to make your dashboards visibility as private or public.

To delete a user profile in CleverTap, follow the steps given below:

• Open your CleverTap account
• Navigate to the dashboard
• go to Segments and click on Find People
• Once you have identified an appropriate profile, select it
• Press Delete Profile
• On the popup, click on the checkbox and agree to delete the profile data
• Press Delete.

An end-user who has logged one or more events in a calendar month is known as a Monthly Active User (MAU). Any distinct user activity on the web, on mobile devices, through interaction channels, or through offline uploads or data imports from third-party services falls under this category.

By analyzing user behavior, CleverTaps transform alerts from undesired spam into messages that maximize engagement at the exact moment when recipients are most likely to respond.