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Gallery Chatwoot 2.0: Self-hosted customer engagement platform
Chatwoot Automate Chatwoot Conversations Chatwoot Seamlessly
play Chatwoot 2.0: Self-hosted customer engagement platform
Chatwoot Automate
Chatwoot Conversations
Chatwoot Seamlessly

Chatwoot

Brand : Chatwoot

Starting at $ 19

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A live chat software that enables businesses to engage with and support their customers in real-time. ...Read more

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Chatwoot Software Pricing, Features & Reviews

What is Chatwoot Software?

Chatwoot Live Chat Software is a self-hosted, open-source customer engagement suite to facilitates efficient customer engagement across Messenger, WeChat, Email, Whatsapp, Twitter, and the company website. This software helps to oversee and organize customer information, communication across channels, and re-engage customers based on individual profiles for a personalized customer experience.

Chatwoot provides a delightful customer experience from a single platform by consolidating conversations and nurturing relationships. Its multifunctional and intuitive dashboard increases customer engagement with seamless communication across channels. The platform streamlines interactions, initiates conversations, and provides a unified hub for engagement.

Chatwoot offers powerful features to enhance team productivity and furnish actionable insights. Real-time reporting provides performance visibility, while automatic agent assignment optimizes workflow. Pre-saved responses expedite query resolution, bolstering productivity and customer satisfaction. Get enhanced customer support through the feature-rich interface to empower your team and elevate customer interactions.

Why Choose Chatwoot?

  • CRM Integration: Seamlessly store and manage customer data within Chatwoot, including contact notes for emails, calls, and meetings.
  • Custom Attributes: Tailor Chatwoot to your needs by creating custom attributes to store specific contact or conversation information.
  • Shared Multi-Brand Inboxes: Effortlessly handle multiple brands or pages with a collaborative shared inbox.
  • Private Notes and @Mentions: Enhance internal communication by using private notes and @mentions within conversations.
  • Canned Responses (Saved Replies): Boost response efficiency by utilizing pre-saved replies for frequently asked questions.
  • Conversation Labels: Organize workflows effectively by applying conversation labels for customized categorization.
  • Auto Assignment: Optimize ticket distribution by intelligently assigning tasks to agents based on their availability and workload.
  • Conversation Continuity: Enable seamless cross-channel communication as Chatwoot sends emails to customers under the agent's name for continued interactions.
  • Powerful API & Webhooks: Extend Chatwoot's functionalities by leveraging its robust API and webhooks for enhanced customization and integration.

Top Benefits of Chatwoot Live Chat Software

  • Manage customer conversations in one unified platform.
  • Provide timely support with automated assignments and canned responses.
  • Improve teamwork with internal communication tools.
  • Boost workflows and agent efficiency for faster issue resolution.
  • Serve a global audience with 10+ multilingual support.
  • Maintain a record of interactions for better customer insights.
  • Extend functionality through APIs and webhooks.

Chatwoot Pricing

Chatwoot Pricing starts from $19 at techjockey.com. This software comes with multiple pricing plans and caters to the diverse customer base.

Chatwoot Pricing & Plans

Startups
  • Website Live Chat
  • Collaboration & Productivity
  • Manage customer information
  • Integrations
  • Reports
    • Quantity
    • Monthly
Starting at $ 19

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Chatwoot Features

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Live Chat

The software offers a customizable live chat widget supporting 10+ languages, emojis, and colours based on the brand.

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Chatbot

Automate conversation by integrating chatbots built on Rasa or DialogFlow to reduce workload and enhance customer experience.

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Integrations

Connect your favourite app like Slack, Calendly, and Shopify to manage and enhance the experiences of customers.

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Collaboration

Encourage teamwork and communication to enhance the overall productivity of the teams and streamline repetitive operations.

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Productivity

Boost efficiency by using cutting-edge tools & features to facilitate task management, communication, & seamless workflows.

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Multilingual

Serve a diverse audience with Chatwoot's capability to handle communication in over 10 languages.

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Automation

Use automation to do all the repetitive work like organizing conversations to save time and streamline the workflow.

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Reports

The software offers reports with detailed insights on fields like conversation, agent, team, label, CSAT, and inbox.

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Data Retention

Keep valuable information safe with data retention policies and storage solutions with compliance and easy retrieval.

Chatwoot Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Ubuntu Windows iOS Android Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Live Chat, Communities
  • API Integration
  • Live Online, Documentation, Videos
  • English

Chatwoot Review

80%

Have recommended this product

Overall Score

4.7/5
Based on 1 Review

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Chatwoot Video Review

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“Sojan Jose ON: Chatwoot User experience”

4.8

Review by: AviyelHq

Chatwoot Company Details

Brand Name Chatwoot
Information An open-source omnichannel customer engagement suite
Founded Year 2020
Director/Founders Nithin David Thomas, Pranav Raj S, Sojan Jose
Company Size 1-100 Employees

Chatwoot FAQ

A Chatwoot Live Chat Software is compatible with Windows and macOS device systems.
A Chatwoot app is available on Android and iOS devices.
A Chatwoot is a customer engagement platform that uses numerous social media platforms to connect with their customers, thereby allowing them to view all of their conversations on a single dashboard.
A Chatwoot Pricing starts from $19 at techjockey.com. This software comes with multiple pricing plans and caters to the diverse customer base.
A Chatwoot can be used by businesses of all sizes and industries that want to enhance customer support and engage with their customers in real-time through live chat interactions on their websites or other digital platforms.
A Chatwoot Live Chat Software’s demo is available for free with techjockey.com.
A Chatwoot Live Chat Software does not offer a free trial.
A Chatwoot Live Chat Software's installation is not required, as it is web-based. Just open the Setup Wizard to get started.
A Chatwoot is a live chat software that facilitates real-time customer interactions. It enables businesses to engage with their customers, providing quick responses and solutions. This tool enhances customer support and communication, fostering better relationships and satisfaction.

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