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Charles

Brand : Charles GmbH

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Charles Pricing & Plans

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Charles Features

Bulk Messaging & Broadcasting

  • icon_check Bulk Messaging Send messages to multiple contacts at once.
  • icon_check Customizable Templates Use pre-designed templates for quick messaging.
  • icon_check Auto Replies Instantly respond to frequently asked queries.
  • icon_check Rich Media Support Send images, videos, and documents.
  • icon_check Scheduled Messaging Schedule messages for future delivery.
  • icon_check Message Templates Pre-save message formats for easy reuse.
  • icon_check Broadcast Lists Create lists for bulk messaging without group limitations.
  • icon_check Preview Mode Review messages before sending to ensure accuracy.

Contact Management & Segmentation

  • icon_check Contact Tagging & Segmentation Organize contacts with tags for better targeting.
  • icon_check Blacklist/Unsubscribe Allow users to opt out of messages.
  • icon_check Import/Export Contacts Add or retrieve contacts via CSV, Excel, or APIs.
  • icon_check Sync Contacts Auto-sync contacts with CRM and business databases.
  • icon_check Deduplication Detect and merge duplicate contacts automatically.

Chatbot & Automation

  • icon_check Drip Campaigns Automate a series of scheduled messages.
  • icon_check Workflow Automation Set up workflows for customer interactions.
  • icon_check Canned Responses Save and reuse common replies.
  • icon_check Auto Replies Instantly respond to frequently asked queries.
  • icon_check Automated Follow-Ups Send reminders and follow-up messages automatically.
  • icon_check Campaign Scheduling Plan campaigns in advance.
  • icon_check Automatic Retry Resend messages if delivery fails initially.
  • icon_check Hybrid Mode Combine chatbot and human agent responses.
  • icon_check Recurring Messaging Schedule periodic messages for regular updates.

AI Features

  • icon_check AI Chatbots Automate conversations with smart chatbots.
  • icon_check Auto-Responders AI-based automatic replies for common queries.
  • icon_check AI Sentiment Analysis Detect and analyze customer emotions in messages.
  • icon_check Predictive Analytics Use AI to forecast user behavior and engagement.
  • icon_check Lead Qualification AI-based lead scoring to identify high-potential prospects.

Multi-Agent & Team Collaboration

  • icon_check Alerts & Notifications Get real-time updates and alerts.
  • icon_check Shared Inbox Collaborate with team members on customer chats.
  • icon_check Live Agent Support Switch from bot to human chat seamlessly.
  • icon_check Unlimited Agents Allow multiple agents to manage conversations.
  • icon_check Internal Notes Add private comments within conversations.
  • icon_check Chat Transfer Seamlessly transfer chats between agents.

Integrations

  • icon_check CRM Integration Connect with CRM software for customer management.
  • icon_check API Integration Integrate WhatsApp with various platforms.
  • icon_check Third Party Integrations Connect with multiple business tools.
  • icon_check WhatsApp Business API Use WhatsApp’s official API for business.
  • icon_check E-Commerce Platforms Integrate with e-commerce websites.
  • icon_check Webhooks Integration Automate processes with webhooks.
  • icon_check Chatbot Integration Connect AI chatbots for automated support.
  • icon_check OpenAI Integration AI-powered content suggestions and chat automation.
  • icon_check ERP Integration Synchronize with enterprise resource planning systems.
  • icon_check Payment Gateway Integration Enable payments within WhatsApp conversations.
  • icon_check TallyPrime Integration Link WhatsApp messages with accounting software.
  • icon_check E-Signatures Collect legally binding electronic signatures.

Analytics & Reporting

  • icon_check Conversion Tracking Monitor conversion rates from campaigns.
  • icon_check Campaign Performance Track the success of marketing campaigns.
  • icon_check Delivery & Read Reports See who received and read messages.
  • icon_check Engagement Metrics Measure user interaction and responses.
  • icon_check Real Time Dashboards View analytics in real-time.
  • icon_check Agent Performance Metrics Assess agent response times and efficiency.

Security & Compliance

  • icon_check Data Encryption Protect messages with end-to-end encryption.
  • icon_check GDPR & CCPA Compliance Meets global data protection laws.
  • icon_check Opt-In/Opt-Out Management Manage user consent for messages.
  • icon_check API Rate Limiting Prevent spam by controlling API request frequency.
  • icon_check Anti Spam Filtering Detect and filter spam or suspicious messages.
  • icon_check Role-Based Access Control (RBAC) Define user roles and access permissions.
  • icon_check Audit Logs Maintain records of system and user activities.
  • icon_check Data Retention Policy Manage data storage and deletion policies.
  • icon_check Audit Trail Track and review system actions for compliance.
  • icon_check IP Whitelisting Restrict access to authorized IP addresses only.

Others

  • icon_check Customer Activity Tracking Monitor user interactions.
  • icon_check Lead Generation Capture leads from WhatsApp chats.
  • icon_check Product Catalog Integration Showcase and sell products directly.
  • icon_check Omnichannel Support Manage multiple platforms from one dashboard.

Charles Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
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  • DesktopTablet
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, MSMBs
  • Phone, Email, Forums
  • API Integration
  • Webinars, Documentation
  • English

Charles Reviews and Ratings

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Charles GmbH Company Details

Brand Name Charles GmbH
Information An easy-to-use user interface for teams to chat with customers on WhatsApp, and marketers to automate campaigns.
Founded Year 2019
Director/Founders Andreas Tussing, Artjem Weissbeck
Company Size 1-100 Employees

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