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AI Chatbots
Deploy AI-driven chatbots trained on your data to handle inquiries and pre-qualify leads efficiently.
Helpdesk System
Manage email inquiries with a ticketing platform featuring agent assignments, tags, and internal notes.
Knowledge Base
Provide instant answers with a built-in help center, reducing repetitive queries and enhancing customer satisfaction.
Customer Feedback
Collect insights on customer experiences to improve service quality and identify top-performing agents.
Messenger Integration
Seamlessly send and receive messages from your Facebook Messenger page within the Charla platform.
Online Hours
Set and display your team's availability, informing visitors of the best times to initiate chats.
Customizable Widget
Tailor the chat interface to match your brand's colors, icons, and language preferences for a cohesive look.
Visitor Tracking
View real-time data on visitor locations, browsing behavior, and chat history to personalize interactions.
Saved Replies
Create and use predefined responses to answer common questions swiftly, improving response efficiency.
Chat Transcripts
Receive email copies of chat conversations, ensuring records are maintained for reference and compliance.
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