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Centra Hub CRM Reporting
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Centra Hub CRM

Brand : Focus Softnet

Starting Price:

₹ 5,004 excl. GST

₹ 5,905 incl. GST

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Centra CRM solution is one of the best CRM Software in India. Focus Softnet offers Centra CRM which is a highly integrated software solution that enables businesses to deliver an outstanding customer experience and generate insights on customer behavior for the sales teams. Centra CRM software allow...Read more

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Centra Hub CRM Software Pricing, Features & Reviews

Centra CRM solution is one of the best CRM Software in India. Focus Softnet offers Centra CRM which is a highly integrated software solution that enables businesses to deliver an outstanding customer experience and generate insights on customer behavior for the sales teams. Centra CRM software allows businesses to manage every aspect of customer relations so as to deliver the utmost satisfaction. Centra CRM is a complete suite for campaign management, telemarketing, email marketing, sales management, and service management. The solution expedites pre-sales, supports tracking and effective marketing campaign management on a single platform with reduced efforts and costs. This Centra Software solution helps businesses to move seamlessly from sale to service.
 

Centra Hub CRM Pricing & Plans

Professional
  • Option(s)
    • Users (Users)
    • Yearly (Years)

Calculated Price (Exclusive of all taxes)

7008
Startup
  • CRM
  • Deployment Management
  • Services
  • Territory Management
  • Marketing Management
  • Integration
  • Sales Management
  • Option(s)
    • Users (Users)
    • Yearly (Years)

Calculated Price (Exclusive of all taxes)

5004

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Centra Hub CRM Features

Marketing Automation

  • icon_check Email Marketing Design and send personalized email campaigns, track opens, clicks, and conversions.
  • icon_check Campaign Management Plan, execute, and monitor marketing campaigns across channels and touchpoints.
  • icon_check Lead Nurturing Engage and educate leads over time with targeted content to move them toward conversion.
  • icon_check Customer Journey Tracking Monitor and analyze the customer journey from awareness to purchase.
  • icon_check Customer Segmentation Group customers based on behavior, demographics, or preferences for tailored campaigns.
  • icon_check Event-Triggered Workflows Automate responses and actions based on customer behaviors (e.g., email opens, site visits).
  • icon_check Automated Campaigns Automatically trigger campaigns based on customer behavior, interests, or milestones.

Data Sourcing / Integrations

  • icon_check Data Import/Export Easily import/export customer and business data in bulk or via integration with other systems.
  • icon_check Social Media Integration Manage social media accounts and track customer engagement directly within the CRM.
  • icon_check Calendar Integration Sync CRM with calendars to schedule and manage appointments and follow-ups.
  • icon_check Email Marketing Tools Integration Connect CRM with email platforms like Mailchimp or SendGrid for seamless campaigns.
  • icon_check Marketing Tools Integration Integrate with marketing platforms (e.g., Google Ads, HubSpot) to enhance campaign effectiveness.
  • icon_check Third Party Integrations Connect CRM with a variety of third-party tools and services to enhance functionality.
  • icon_check API Access Customizable API for integrating with other business applications or extending CRM capabilities.
  • icon_check eCommerce Integrations Sync CRM with eCommerce platforms like Shopify, WooCommerce for a unified customer experience.
  • icon_check Interactive Voice Response (IVR) Integration Integrate CRM with IVR systems to manage customer calls and enhance support.

Reporting & Analytics

  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Custom Dashboards Create personalized dashboards to visualize key metrics and data relevant to your business.
  • icon_check Real Time Analytics Monitor and analyze real-time data to make timely, informed decisions.
  • icon_check Sales Performance Reports Track individual and team sales metrics, including revenue, win rates, and pipeline health.
  • icon_check Customer Insights Analyze customer behavior and interactions to gain actionable insights for better engagement.
  • icon_check Campaign Performance Measure the effectiveness of marketing campaigns, including ROI, reach, and conversion rates.
  • icon_check Forecasting & Trends Use historical data to forecast future sales and trends for improved business planning.
  • icon_check Performance Tracking Monitor team performance across various functions, tracking progress against KPIs.

Customer Data Management (CDM)

  • icon_check Contact Management Store, organize, and access customer contact details for easy retrieval and updates.
  • icon_check Account Management Track and manage business relationships with key accounts and clients.
  • icon_check Customer Profiles Build comprehensive profiles with data on preferences, interactions, and purchase history.
  • icon_check Contact Segmentation Group contacts based on behavior, demographics, or interests for personalized engagement.
  • icon_check Activity History Record and review all past customer interactions, including calls, emails, and meetings.

Sales Management

  • icon_check Workflow Automation and Management Automate repetitive tasks and workflows to improve sales team efficiency.
  • icon_check Quote Management Generate accurate, branded quotes and proposals to accelerate sales processes.
  • icon_check Order Management Track and manage orders from customers to ensure timely fulfillment and accurate billing.
  • icon_check Opportunity & Pipeline Management Visualize and track deals through stages from lead generation to closing.
  • icon_check Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination.
  • icon_check Sales Forecasting Predict future sales and revenue using historical data and current opportunities.
  • icon_check Territory Management Assign, monitor, and optimize sales territories to improve regional sales efforts.
  • icon_check Lead Management Capture, track, and nurture leads across different stages of the sales cycle.
  • icon_check Deal Management Organize, prioritize, and manage deals, ensuring timely follow-up and closure.
  • icon_check Sales Automation Automate tasks like follow-up emails, lead assignment, and reminder notifications.

Collaboration Tools

  • icon_check Task / Activity Management Assign, track, and manage tasks and activities to ensure team productivity and accountability.
  • icon_check Team Communication Enable real-time internal communication between teams with built-in messaging or chat features.
  • icon_check Document Sharing & File Storage Store and share important files, documents, and customer resources easily.
  • icon_check Omnichannel Support Provide consistent customer support across multiple channels, including email, chat, and social media.

Security & Compliance

  • icon_check Role-Based Access Control (RBAC) Control user access based on their roles, limiting access to sensitive data.
  • icon_check Data Encryption Encrypt data both at rest and in transit to safeguard customer information.
  • icon_check Audit Trails Maintain a log of all user actions for accountability and security auditing.
  • icon_check Backup & Disaster Recovery Ensure business continuity with secure backups and disaster recovery plans.
  • icon_check GDPR & Data Privacy Comply with regulations such as GDPR, HIPAA, and CCPA. to protect customer privacy.

AI & Machine Learning

  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Lead Scoring Use AI to score leads based on their likelihood to convert, helping prioritize sales efforts.
  • icon_check Chatbots Automate customer interactions with AI-driven chatbots to assist or direct inquiries efficiently.

Alerts & Notifications

  • icon_check Event-Triggered Notifications Automatically notify users of key events, such as new leads, meetings, or customer actions.
  • icon_check Custom Workflow Alerts Create custom alerts for specific workflows or actions, ensuring nothing gets missed.
  • icon_check System Errors/Failures Receive immediate notifications for any system failures or errors for quick resolution.
  • icon_check Customer Interaction Alerts Get notified when customers engage with emails, forms, or other touchpoints.
  • icon_check Workflow Trigger Alerts Alert users when specific workflow conditions or triggers are met.
  • icon_check SLA Violations Receive notifications when service level agreements are breached or approaching deadlines.
  • icon_check Lead Activity Alerts Get alerts when leads take important actions (e.g., filling out a form or making a purchase).

Centra Hub CRM Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Language:
  • Integration Supported:
  • Windows
  • Desktop
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • Small Business, Startups, Enterprises, SMEs
  • English

Centra Hub CRM Reviews

100%

Have recommended this product

Overall Score

4.0/5
Based on 3 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

BK

BAJRANG KARNANI

Verified reviewer:linkedin_verify

Software user since: 6-12 months

Reviewed on: Sep 6, 2022

3.8/5

“Great marketing tool”

Pros :

Cons :

Features

4/5

Value for Money

4/5

Customer Support

3.5/5

Ease of Use

4/5

Likely to Recommend

10/10
YG

yash ganatra

Verified reviewer:linkedin_verify

Software user since: 6-12 months

Reviewed on: Sep 6, 2022

4.1/5

“Great optimization tool”

Pros :

Cons :

Features

4.5/5

Value for Money

4/5

Customer Support

4/5

Ease of Use

4/5

Likely to Recommend

10/10
NP

naresh paryani

Verified reviewer:linkedin_verify

Associate, IT

101-500 Employees

Software user since: 6-12 months

Reviewed on: Sep 6, 2022

4.2/5

“Smooth functioning and easy to use.”

Pros :

Cons :

Features

4/5

Value for Money

4/5

Customer Support

4.5/5

Ease of Use

4.5/5

Likely to Recommend

10/10

Focus Softnet Company Details

Brand Name Focus Softnet
Information Focus Softnet is a global ERP solutions provider with a rich history of innovation and growth. From the first ever product launch, the emphasis was always given to R&D and to build feature-rich products based on state-of-the-art technologies.
Founded Year 1992
Director/Founders Mir Ahmed Ali Khan, Mir Hasnain Ali Khan
Company Size 501-1000 Employees
Other Products Focus POS, Focus WMS, Centra REMS, Focus MRP, Focus X

Centra Hub CRM FAQ

A A CRM system helps you recognize customers and prospective customers, understand their preferences, frequently anticipate their needs and respond to their requests quickly and effectively. It enables you to track, organize, and consolidate the interactions dealership staff has with current and prospective customers.
A The main modules of CRM are: • Telemarketing • Campaign Management • Marketing • Sales • Service Desk
A CRM can benefit a small business by consolidating customer data into a single system. As the business grows, keeping a record of all transactions can become overwhelming. Focus Softnet offers Centra CRM tool which allows you to manage your customer interactions more efficiently, so you have more time to focus on your service or producing devices: IOS, Android
A Yes. Centra CRM can be integrated with ERP, wherein the information can be shared between the ERP and CRM systems.
A Yes. You can operate on the move while staying connected to your Centra CRM platform. With an intuitive interface and suitable for use on 3.5-inch screen of your mobile phone, mobile Centra CRM will please users who spend most of their time outside the office and can take advantage of new features.

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