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Dynamic Scripting
Guide agents through calls with real-time adjustments based on customer replies.
Real Time Lead Posting
Send leads directly to agents for seamless call transitions.
Bulk File Uploading
Easily add large numbers of contacts to your system simultaneously.
Flexible Lead Prioritization
Set rules to ensure the most important leads get called first.
IVR
Create automated menus to handle calls efficiently and route them to the right agent.
Regulatory Rules
Ensure compliance with TCPA and other regulations.
APIs & Webhooks
Seamlessly connect with various third-party CRMs.
Robust Help Center
Access a comprehensive knowledge base for agent training and troubleshooting.
Predictive Dialer
Maximize agent call time by automatically dialing the numbers most likely to answer.
Manual & Click to Call Preview
Review details before manually dialing or launching calls with a click.
Brand Name | CallShaper |
Information | CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound call centers. |
Founded Year | 2012 |
Director/Founders | CallShaper |
Company Size | 1-100 Employees |
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