CallRail software

With CallRail track and manage Your Phone Leads with this amazing IVR application of call center software. Use Call Tracking and Recording to Increase Sales & Revenue. Phone Numbers, Dynamic  Tracking, Real-Time  Data , Integrations, Custom  Call Flows, Beyond  Calls. Visitor & Keyword-Level Tracking, Dynamic Number Insertion, Campaign-Level Call Tracking, Multi-Channel Call Attribution, Form Submissions, and Real-Time Analytics & Actionable Insights in contact center solution.

Features

• Call Analytics Dashboard - Know which campaigns are driving phone calls in CallRail's simple and intuitive dashboard. Understand which campaigns are effective, visualize trends, and dig into individual calls for unprecedented detail.
• Full Caller ID Data - CallRail requests the caller ID data on each call, so you'll have a record of who called you, not just which phone numbers. Pop-up notifications can show caller ID before each call so you're ready for every call.
• Visitor Timeline - See how visitors navigate your website before they call, what page they were on when they called and what actions they take on your website after they’ve called. Identify the pages that deliver phone calls.
• Call Recording - Record your inbound and outbound calls to assess the quality of your phone leads, coach employees and improve sales. Call Recording is included free-of-charge with every CallRail account.
• Advanced Reporting - CallRail’s out-of-the-box reporting helps you analyze your call data by marketing source, PPC keyword, landing page and more. Easily export reports and phone call records for deeper analysis.
• Integrate With Marketing, Sales, & Analytics Software - CallRail helps you easily integrate your call tracking data to your existing marketing, sales, and analytics systems. Your phone doesn’t have to live in a silo any longer. When your phone starts communicating with your key business systems, amazing insights are possible.
• Google Analytics & AdWords Integration - Our Google Analytics call tracking integration brings your call data into your digital marketing dashboard. Report phone calls as conversions for ROI & conversion optimization inside Google AdWords.
• Salesforce Integration - Our call tracking integration for Salesforce automatically sends calls as leads and activities. View your phone leads in your Salesforce dashboard and report how, where and when the caller found your business.
• WordPress Plugin - Use our call tracking plugin for WordPress to enable dynamic number insertion in seconds. With just a few clicks, you can track phone calls on your website and get critical data on your phone call conversions.
• Hubspot Integration - Our HubSpot integration sends phone calls from CallRail directly into HubSpot’s lead activity timeline. Know which campaigns are driving phone calls and nurture those leads more effectively.
• Powerful, Customizable Call Routing - We're more than just call forwarding. With the Call Flow Builder, you can create interactive menus, routing schedules, custom greetings, location-based call routing and voicemails. CallRail can simplify your business and power your entire phone system.
• IVR Menus - Save time and connect your customers to the right person with interactive phone menus. Now you can build multi-level IVRs without fighting with a complex PBX or buying outdated software.
• Call Scheduling - Want to send calls to your office during the day and to your cell phone or answering service in the evening? Want to forward calls to different employees each day? It's easy with our call scheduler.
• Geo-Routing - Use a single phone number to automatically route callers to the closest store, office or agent. Location-based call routing is ideal for any business with multiple locations, such as national or regional franchises.
• Voicemail - With CallRail you can upload an audio file, record a personal message, or use our text-to-speech technology to create customized voicemail greetings. Receive instant email notifications of missed calls including transcriptions.
• Increase Sales with Advanced Call Management - We offer more than just inbound call tracking. CallRail can track your outbound calls, text message conversations, and web leads. Respond quickly to every lead with our on-the-go mobile app and instant notifications.
• Text Messaging / SMS - Our innovative business-class SMS dashboard lets your whole team text with your customers though a single, simple interface. Customers will love your responsiveness.
• Softphone - Use Softphone to answer or return calls to your tracking numbers directly within your browser. Combine the power of your call center with call tracking analytics.
• Email Notifications - Our mobile-friendly email notifications keep you in the loop on any device. See instantly when good leads are coming in, get data on every call, and respond to missed calls and voicemails while they're hot.
• CallRail's Mobile App - View call activity, listen to call recordings and place outbound calls from your tracking numbers, all from your smart phone. Use CallRail’s Mobile App to score leads on-the-go and shorten response time.
• Conversation Intelligence - Use our powerful machine-learning software to automatically transcribe, analyze and rate calls based on specific keywords or performance indicators. With Conversation Intelligence, you’ll capture more leads with less work.
• CallScribe - Generate accurate call transcriptions for a more complete picture of your team’s performance. Analyze your sales or customer service agents, and learn more about your phone desk’s strengths and weaknesses.
• CallScore - Automatically analyze your calls and identify quality leads based on conversation keywords and relevant caller data. Gain a more complete picture of the ad channels driving new leads and generating value for your business.