CallerDesk

What is CallerDesk?

CallerDesk is a call centre software offering a unified customer services platform to SMEs and enterprises. The cloud call centre software offers businesses a robust voice communication channel for effective customer service, lead flow, and call automation. Personalize calls and optimize the user experience with CallerDesk call centre software solution. The software not just helps track calls undertake follow-up actions, but it also offers power-packed rich call analytics that collects customer feedback for voice broadcasts.  

CallerDesk can streamline all your inbound and outbound calling operations. It is extremely beneficial for call centers, marketing agencies, B2C businesses, and other businesses which have to provide customer service, sell their products or services or collect feedback from a large number of customers through calls. CallerDesk is a comprehensive and easy-to-use cloud solution for your calling needs.

Why Use CallerDesk?

• In Call Transfer: Gather actionable customer information for connecting with callers and doing in-call transfers call routing.
• IVR journey: Intuitive IVR scenarios for giving your customers and clients the best support services and calling experience.
• Call Routing: Use options like sequential/random routing and round-robin for connecting with as many callers as possible.
• Office Time Schedule: Use the feature for assigning working hours to your members.
• Click to Call: Let your members dial the customer number first before they get handed over to the support executives.  
• Custom Template and Sender ID: Set up email templates, video clips, and SMS that can later be used in your IVR journey.
• SMS/Email Notifications: Control sending email notifications and SMS to different numbers and activate/deactivate this anytime.
• Lead Manager: CallerDesk panel helps assign leads to the right rep. The feature also helps manage the comments, follow-up dates, and nature of the call.
• Call Analytics-:The feature analyzes all calls to provide vital insights for admin activities and sales purposes.
• Security: The software secures your account with IP restrictions, two-factor authentications, and a strong security question.
• In Call Transfer: Divert an incoming call to another number using a simple one-click button.
• Auto Survey: Collect customer feedback with auto survey capabilities and improve your business performance.
• Auto Reminder: Voice notification system for reminding teams and customers about upcoming meets, events, etc.
• Broadcast Scheduling: Schedule voice broadcasts and push time with the Bulk scheduling feature. Also, pause your scheduled broadcast anytime with a few clicks.
• DTMF Response Capture: Multilevel response capture system to help outbound IVR recipients collect customer information.

Benefits of Using CallerDesk

• Enables users to track the status of all call marketing to analyze the ROI and efficiency of offline and digital campaigns
• Assess the success of different marketing methods for checking if the caller is a potential lead
• Helps managers to identify the best sales strategy or ads with more conversion rate
• Create ad campaigns based on the feedback and data of the calls for optimizing the ROI
• Assist in predicting higher call volumes for assigning the necessary number of agents
• Check your agents performance to improve workflows and sales.

Modules of CallerDesk

• Toll-free Number: Call routing, sticky functionality, and analytics help your customers and reps make easy calls. The call centre software also records and tracks these calls for managing business performance.
• Virtual number: The cloud call centre software offers automatic self-service options like deep call analytics, agent break, and time-based scheduling to intelligently manage customer calls.
• Cloud Call Centre: CallerDesk offers a cloud call centre solution, allowing for tracking and recording the interactions of customer support executives.
• Platform/App-based Click to Call: The call center platform supports the desk call option for making calls with a single click. The feature helps businesses connect with customers directly on the app or website visited by them without actually calling on their number.
• Auto Voice Dialer: The module helps with call patching first amongst the support team, then to the agent, and finally to a customer.
• Desk Ring: It is a missed call service helpful in tracking leads, organizing votes/polls, and collecting feedback.
• Voice Broadcast: Use this feature to send pre-recorded messages to your clients.  
• Auto Survey: Collect bulk/individual customer feedback with auto survey capabilities and improve your business performance.
• Voice/SMS Authentication: The option enables users to send clients randomly generated codes for validating their phone numbers.
• Mini lead CRM: Use the feature for adding, editing, and viewing the saved customer contacts and uploading/downloading their details when required.

How Does CallerDesk Work? 

The latest version of CallerDesk is primarily used for managing customer communication through voice calls and IVRs. It has an intuitive interface and is simple to use. CallerDesk can be easily integrated with your existing systems to ensure a smooth workflow. For more information, you can also refer to user manuals and take an online CallerDesk demo at Techjockey.com.   

How to Use CallerDesk? 

Get started with CallerDesk in 5 simple steps:  

• Step 1: Buy CallerDesk installation key from techjockey.com 
• Step 2: Directly login through the official website 
• Step 3: Sign up Create your account 
• Step 4: Add users assigned permissions 
• Step 5: Get started with CallerDesk

What is the Price of CallerDesk? 

The pricing of CallerDesk is available at INR 999 at techjockey.com.

The price may vary based on factors like customization, additional features required, number of users, and the deployment type. For subscription-related details and offers on premium packages, please request a call back from our product experts.