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Audio Playback
The software offers a playback feature to listen the recorded calls in real-time.
Live Monitoring
Managers can monitor their agents call interactions and activities in real-time.
Quality Control
Versadial business call recording software allows users to monitor the services provided to the customer.
Daily Call Report
This call recording software collects daily call data of all the data and compiles it in a comprehensive report for managers to
Auto Backup
The software conducts automated backup sessions for the workflow data, such as, call recordings, call logs, etc.
Third-party Verification Recording
The third-party recording verification allows users to record calls in the presence of an additional member for verification.
Screen Recording
Managers can use this feature to capture their agents’ PC screen for workflow monitoring.
Integration
Business call recording software by Versadial can integrate seamlessly with other applications like ERP, CRM, etc. for easy data
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