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Bridge CRM is a comprehensive ecosystem designed to automate the entire journey to seamlessly connect every aspect of your customer lifecycle, from first contact to long-term loyalty, all with automation. ...Read more

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Bridge CRM Software Pricing, Features & Reviews

What is Bridge CRM?

Bridge CRM is a versatile customer relationship management software tailored for diverse business models. It offers a comprehensive view of customer data, enhancing lead management, sales tracking, and service quality. The platform supports project-based businesses with robust tracking and resource allocation tools, OEM and contract-based operations through advanced contract lifecycle management, and product-based businesses with dealer distribution capabilities. Featuring AI-driven automation for sales and marketing, Bridge CRM provides intelligent lead scoring, personalized customer journey mapping, and predictive analytics.

As a cloud-based solution, Bridge CRM ensures real-time data synchronization and accessibility from any device, fostering collaboration among remote teams and providing instant insights to field sales representatives. Its intuitive interface and customizable dashboards make it user-friendly for businesses of all sizes.

Bridge CRM transforms customer relationship management, adapting to unique business needs and driving sustainable growth across various industries. With a focus on affordability and ease of use, Bridge CRM aims to boost sales and improve overall business productivity.

Why Choose Bridge CRM Software?

  • All-in-One Solution: Designed as an end-to-end platform, it enhances customer interactions, streamlines business processes, boosts sales, and improves service efficiency.
  • Customization Capabilities: Allows extensive customization to align with specific business needs and workflows across different industries.
  • Time-Saving Automation: Automates tasks like lead management, appointment scheduling, and document storage, saving time and reducing errors.
  • 360-Degree Customer View: Provides a comprehensive view of customer data, including interactions, contracts, and documents, accessible from anywhere.
  • Flexible Deployment: Available as a cloud-based application, ensuring data is up-to-date and accessible on any device.
  • Affordable Pricing: Offers flexible, cost-effective pricing plans suitable for businesses of all sizes, from startups to larger enterprises.
  • Seamless Integration: Integrates with existing ERP systems and other applications, enabling smooth data synchronization and workflow.
  • Comprehensive Reporting: Includes detailed analytics and reporting tools to track performance, make informed decisions, and optimize outcomes.

Benefits of Bridge CRM Platform

  • Dashboard & Reporting: Provide detailed reporting tools to track sales performance, customer engagement, and business metrics, as well as drill-down dashboards for informed decisions.
  • Real-Time Access: Access customer data and documents from any device with a cloud-based system for a complete view of interactions.
  • Automation Tools: Automate tasks like lead management, appointment scheduling, and follow-ups to save time and minimize errors.
  • Custom Alerts and Notifications: Set personalized alerts for events, deadlines, and follow-ups to stay organized and proactive.
  • Integration Capabilities: Integrates with existing ERP systems and other applications for seamless data synchronization and workflow.
  • Mobile Accessibility: Manage customer relationships and perform tasks on the go with mobile access.
  • Collaboration Features: Enhances team communication and collaboration for an improved customer experience.
  • Holistic customer view: 360-degree perspective of customer data and interactions.
  • Multi-model support: Tailored functionality for project-based, OEM/contract-based, and product-based businesses.
  • AI-driven automation: Intelligent lead scoring, personalized customer journey mapping, and predictive analytics.
  • Cloud-based architecture: Real-time data synchronization and accessibility from any device.

Bridge CRM Price

Pricing For Bridge CRM starts at INR 699 per user/pm.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Bridge CRM Pricing & Plans

Standard (Vista) Billed Annually
  • Lead, Opportunity, Business Partner
  • Target Assignment
  • 1 GB Data/User
  • Order, Invoices, Delivery, Quotation
  • Calendar
    • Users
    • Monthly

Calculated Price (Exclusive of all taxes)

699
Premium (Vista) Billed Annually
  • Expense
  • Campaign Management
  • Everything in Standard
  • Reports: 40, Map Tracking
  • VoIP Service
    • Users
    • Monthly

Calculated Price (Exclusive of all taxes)

899
Standard (Serve) Billed Annually
  • 1 Million Records
  • Reports
  • Ticket Management
  • Business Partner
  • No minimum users
    • Users
    • Monthly

Calculated Price (Exclusive of all taxes)

500
Premium (Serve) Billed Annually
  • Field Service Team mobile application
  • Minimum 20 users
  • Service Contract Management
  • Service Quotation
    • Users
    • Monthly

Calculated Price (Exclusive of all taxes)

899
Enterprise (Vista)
  • Bridge Omni: Business Insight Application
  • Dealer/Partner Management Application
  • Everything in Premium
  • Field Sales Management Application
  • ERP Integration
Price On Request
Enterprise (Serve)
  • Part Request Management
  • Knowledge Base
  • QR Code Item Scanning
  • ERP Integration
Price On Request

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Bridge CRM Features

Customer Data Management (CDM)

  • icon_check Contact Management Store, organize, and access customer contact details for easy retrieval and updates.
  • icon_check Account Management Track and manage business relationships with key accounts and clients.
  • icon_check Customer Profiles Build comprehensive profiles with data on preferences, interactions, and purchase history.
  • icon_check Contact Segmentation Group contacts based on behavior, demographics, or interests for personalized engagement.
  • icon_check Activity History Record and review all past customer interactions, including calls, emails, and meetings.

Sales Management

  • icon_check Lead Management Capture, track, and nurture leads across different stages of the sales cycle.
  • icon_check Order Management Track and manage orders from customers to ensure timely fulfillment and accurate billing.
  • icon_check Quote Management Generate accurate, branded quotes and proposals to accelerate sales processes.
  • icon_check Deal Management Organize, prioritize, and manage deals, ensuring timely follow-up and closure.
  • icon_check Sales Automation Automate tasks like follow-up emails, lead assignment, and reminder notifications.
  • icon_check Workflow Automation and Management Automate repetitive tasks and workflows to improve sales team efficiency.
  • icon_check Opportunity & Pipeline Management Visualize and track deals through stages from lead generation to closing.
  • icon_check Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination.
  • icon_check Sales Forecasting Predict future sales and revenue using historical data and current opportunities.
  • icon_check Territory Management Assign, monitor, and optimize sales territories to improve regional sales efforts.

Marketing Automation

  • icon_check Email Marketing Design and send personalized email campaigns, track opens, clicks, and conversions.
  • icon_check Campaign Management Plan, execute, and monitor marketing campaigns across channels and touchpoints.
  • icon_check Lead Nurturing Engage and educate leads over time with targeted content to move them toward conversion.
  • icon_check Customer Journey Tracking Monitor and analyze the customer journey from awareness to purchase.
  • icon_check Customer Segmentation Group customers based on behavior, demographics, or preferences for tailored campaigns.
  • icon_check Event-Triggered Workflows Automate responses and actions based on customer behaviors (e.g., email opens, site visits).
  • icon_check Automated Campaigns Automatically trigger campaigns based on customer behavior, interests, or milestones.

Data Sourcing / Integrations

  • icon_check Social Media Integration Manage social media accounts and track customer engagement directly within the CRM.
  • icon_check Third Party Integrations Connect CRM with a variety of third-party tools and services to enhance functionality.
  • icon_check Data Import/Export Easily import/export customer and business data in bulk or via integration with other systems.
  • icon_check Calendar Integration Sync CRM with calendars to schedule and manage appointments and follow-ups.
  • icon_check Email Marketing Tools Integration Connect CRM with email platforms like Mailchimp or SendGrid for seamless campaigns.
  • icon_check Marketing Tools Integration Integrate with marketing platforms (e.g., Google Ads, HubSpot) to enhance campaign effectiveness.
  • icon_check API Access Customizable API for integrating with other business applications or extending CRM capabilities.
  • icon_check eCommerce Integrations Sync CRM with eCommerce platforms like Shopify, WooCommerce for a unified customer experience.
  • icon_check Interactive Voice Response (IVR) Integration Integrate CRM with IVR systems to manage customer calls and enhance support.

Collaboration Tools

  • icon_check Team Communication Enable real-time internal communication between teams with built-in messaging or chat features.
  • icon_check Task / Activity Management Assign, track, and manage tasks and activities to ensure team productivity and accountability.
  • icon_check Document Sharing & File Storage Store and share important files, documents, and customer resources easily.
  • icon_check Omnichannel Support Provide consistent customer support across multiple channels, including email, chat, and social media.

Security & Compliance

  • icon_check Role-Based Access Control (RBAC) Control user access based on their roles, limiting access to sensitive data.
  • icon_check Data Encryption Encrypt data both at rest and in transit to safeguard customer information.
  • icon_check Audit Trails Maintain a log of all user actions for accountability and security auditing.
  • icon_check Backup & Disaster Recovery Ensure business continuity with secure backups and disaster recovery plans.
  • icon_check GDPR & Data Privacy Comply with regulations such as GDPR, HIPAA, and CCPA. to protect customer privacy.

AI & Machine Learning

  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Lead Scoring Use AI to score leads based on their likelihood to convert, helping prioritize sales efforts.
  • icon_check Chatbots Automate customer interactions with AI-driven chatbots to assist or direct inquiries efficiently.

Reporting & Analytics

  • icon_check Real Time Analytics Monitor and analyze real-time data to make timely, informed decisions.
  • icon_check Campaign Performance Measure the effectiveness of marketing campaigns, including ROI, reach, and conversion rates.
  • icon_check Performance Tracking Monitor team performance across various functions, tracking progress against KPIs.
  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Custom Dashboards Create personalized dashboards to visualize key metrics and data relevant to your business.
  • icon_check Sales Performance Reports Track individual and team sales metrics, including revenue, win rates, and pipeline health.
  • icon_check Customer Insights Analyze customer behavior and interactions to gain actionable insights for better engagement.
  • icon_check Forecasting & Trends Use historical data to forecast future sales and trends for improved business planning.

Alerts & Notifications

  • icon_check Customer Interaction Alerts Get notified when customers engage with emails, forms, or other touchpoints.
  • icon_check Event-Triggered Notifications Automatically notify users of key events, such as new leads, meetings, or customer actions.
  • icon_check Custom Workflow Alerts Create custom alerts for specific workflows or actions, ensuring nothing gets missed.
  • icon_check System Errors/Failures Receive immediate notifications for any system failures or errors for quick resolution.
  • icon_check Workflow Trigger Alerts Alert users when specific workflow conditions or triggers are met.
  • icon_check SLA Violations Receive notifications when service level agreements are breached or approaching deadlines.
  • icon_check Lead Activity Alerts Get alerts when leads take important actions (e.g., filling out a form or making a purchase).

Bridge CRM Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Ubuntu Windows iOS Android MacOS Windows(Phone) Linux
  • DesktopMobile
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs
  • Phone, Email, Live Chat, Forums
  • In Person, Documentation, Videos
  • English

Bridge CRM Reviews

85%

Have recommended this product

Overall Score

4.5/5
Based on 4 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

GR

Grace Ritchie

Verified reviewer:linkedin_verify

Lead, E-commerce

101-500 Employees

Software user since: 6-12 months

Reviewed on: Aug 5, 2024

4.2/5

“More Than Just a CRM, It is a Work of Art to Master Business”

As a CRM veteran, I found Bridge Suite surprisingly efficient. The web triggers feature revolutionized our customer support and marketing efforts. Unlike other CRMs, BRIDGE gives us more data control and simplifies the migration process. It provides our team with improved tools for client communication. Overall, Agile BRIDGE's user-friendly interface, powerful features, and flexibility have significantly enhanced our customer relationship management capabilities.

Pros :

Cons :

Features

4/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

4.5/5

Likely to Recommend

9/10
JS

Joseph Stubbs

Verified reviewer:linkedin_verify

Chief Executive Officer, Retail

101-500 Employees

Software user since: 1-2 years

Reviewed on: Aug 6, 2024

4.3/5

“Revamped The Approach of Connecting with Customers”

BRIDGE Suite helps to streamline my business inside out. It takes charge of all the processes and digitally transforms them to the core. It has a dedicated module for every function ranging from to ensure smooth business workflow. Further, it helped me to better close the deals more quickly and retain the clients for a longer duration.

Pros :

Cons :

Features

4.5/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

4.5/5

Likely to Recommend

8/10
RS

Raghav sachdeva

Verified reviewer:linkedin_verify

Co-founder, SAAS

101-500 Employees

Software user since: 1-2 years

Reviewed on: Aug 5, 2024

4.5/5

“Transformed Customer Sales Lifecycle”

Bridge revolutionized our commercial kitchen equipment sales process. As a 4-year-old firm with 45 years of industry experience, we struggled with time-consuming dreary manual quotations. Bridge's customized app streamlined operations by saving hours per project and boosting productivity. The user-friendly mobile interface allows easy quote creation on the go. Their attentive team provided excellent support throughout implementation. Overall, a delightful experience that transformed our sales workflow.

Pros :

Cons :

Features

5/5

Value for Money

4/5

Customer Support

4.5/5

Ease of Use

4.5/5

Likely to Recommend

8/10

Cinntra InfoTech Solutions Pvt ltd Company Details

Brand Name Cinntra InfoTech Solutions Pvt ltd
Information Cinntra - Your one-stop technology partner, empowering over 1500 clients. We deliver trusted software solutions and top-tier consulting with specialization in ERP, CRM, and Business Applications development.
Founded Year 2016
Director/Founders Laxmikant Dixit
Company Size 101-500 Employees

Bridge CRM FAQ

A Pricing for Bridge CRM starts at INR 699 per user per month.
A Bridge CRM Software offers an Android and iOS mobile app.
A Bridge CRM Software supports all major operating systems via its web-based interface, including Windows, Linux, iOS, Android, Windows (Phone), and MacOS.
A Yes, Bridge CRM Software offers a 48-hour free trial period.
A Bridge CRM functions as a comprehensive customer relationship management platform that provides businesses a 360-degree view of their customer databases, enabling effective management of leads, sales processes, and customer interactions through automation and integration capabilities.
A Businesses of all sizes, including small and medium enterprises, sales teams, and customer service departments, can use Bridge CRM software to enhance customer relationships, streamline processes, and improve sales efficiency.
A Bridge CRM Software offers a free trial for one week and for more than 10 users, it offers 15% discount.

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