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Incident and Problem Management
Users can enhance the resolution rates and satisfaction levels of their individual customers while reducing related-costs with an
Change Management
With BMC Helix Remedyforce, users can monitor, control and report on IT change management-related processes. They can also
Configuration Management
The integrated configuration item (CI) inventory of the software’s database maintains accurate information, offering real-time
Asset Management
With BMC Helix Remedyforce, users can proactively manage assets throughout their life cycles, normalize and reconcile data. They
Discovery and Client Management
BMC Helix Remedyforce offers a comprehensive view of client management capabilities. It can also protectively manage devices
Release Management
Users can manage test, build, deployment-related processes, new functionalities and controlling while protecting the integrity of
Self-Service and Service Catalog
BMC Helix Remedyforce helps organizations in providing an intuitive self-service portal to their employees and clients, where
Collaboration via Chatter and Chat
Users can collaborate, submit approvals, solve incidents, and crowdsource information through a chat session or a Chatter
Knowledge Management
With BMC Helix Remedyforce, users can search and resolve common issues by using a robust knowledge base.
Surveys
Companies can generate, schedule and manage the distribution of surveys to understand the satisfaction-level of their customer
Brand Name | BMC |
Information | BMC Software is a business service management platform offering cloud and IT management solutions for businesses. |
Founded Year | 1980 |
Director/Founders | BMC Software |
Company Size | 1000+ Employees |
Other Products | BMC Helix Discovery , Bmc Truesight, Control M , Track It, BMC Helix ITSM |
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