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Chatbot
Users can search and make service requests through a personalized and conversational interface offered by BMC Helix Chatbot.
Omni-Channel Engagement
With BMC Helix Chatbot, users can resolve the employees’ concerns raised across different channels like SMS, Slack, Microsoft
Service Delivery
BMC Helix Chatbot helps with timely service delivery to employees.
Skype for Business
Admins can generate a contact on Skype for Business, which can be used by the end-users to communicate with the chatbot.
Chat & SMS Messaging
BMC Helix Chatbot can be operated by end-users from their mobile devices without accessing any additional app.
Web Chat
Employees get to monitor the full status of their requests in real-time and rate the knowledge provided by the chatbot in a
Brand Name | BMC |
Information | BMC Software is a business service management platform offering cloud and IT management solutions for businesses. |
Founded Year | 1980 |
Director/Founders | BMC Software |
Company Size | 1000+ Employees |
Other Products | BMC Helix Discovery , BMC Helix Remedyforce, Bmc Truesight, Control M , Track It |
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