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Omni-Channel Engagement
BMC Helix Business Workflows offers an advanced conversational experience. Users can also make service requests through Helix
Self Service
The software offers a detailed service catalog to all the employees that can be accessed from any browser or mobile app with
Case Management
By using BMC Helix Business Workflows, users can manage cases and related lifecycle using a wide variety of tasks, resources and
Knowledge Management
With BMC Helix Workflows, admins can generate and maintain a unified knowledge base within the entire organization.
Service Target
The software helps admins in defining and monitoring service level targets in a hassle-free manner.
Cognitive Capabilities
With BMC Helix Business Workflows, users can leverage on cognitive capabilities and eliminate manual work. They can drive higher
Integrations
BMC Helix Business Workflows can be integrated with other BMC applications and third-party systems via BMC integration
Reporting
Detailed reports offered by the software help its users in understanding the details of each case, service levels and associated
Formless Requests
Users can deliver a comprehensive modern case management system and quick case generation process via recommended templates,
Tailored User Experience
With BMC Helix Business Workflows, users can leverage on innovation suite features to enhance their applications and customize
Brand Name | BMC |
Information | BMC Software is a business service management platform offering cloud and IT management solutions for businesses. |
Founded Year | 1980 |
Director/Founders | BMC Software |
Company Size | 1000+ Employees |
Other Products | BMC Helix Discovery , BMC Helix Remedyforce, Bmc Truesight, Control M , Track It |
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