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Blackbaud CRM

Blackbaud CRM

Brand : Blackbaud

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Blackbaud CRM Software is a powerful solution for nonprofit organizations, streamlining donor management and fundraising efforts with comprehensive tools and analytics. ...Read more

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Blackbaud CRM Software Pricing, Features & Reviews

What is Blackbaud CRM Software?

Blackbaud CRM is comprehensive Customer Relationship Management software that offers a powerful suite of features designed to streamline and optimize every aspect of customer management and marketing. This cutting-edge CRM solution encompasses an array of essential tools to meet the diverse needs of modern businesses and nonprofits. With Blackbaud CRM, organizations can harness the power of integrated analytics and marketing automation to drive data-informed decisions and create effective multi-channel marketing campaigns.

Make data-driven decisions with confidence using Blackbaud CRM's built-in analytics tools. Gain valuable insights into customer behaviour, campaign performance, and financial metrics to drive business growth. Effectively manage financial transactions and reporting within the CRM platform. Track revenue, donations, and financial data seamlessly enhance financial transparency and efficiency.

Streamline workflows and boost productivity with task management capabilities. Assign, track, and prioritize tasks, ensuring smooth collaboration among team members. Reach your target audience across various channels with ease. Blackbaud CRM facilitates multi-channel marketing, enabling you to engage customers through email, social media, direct mail, and more. Tailor Blackbaud CRM to your organization's specific needs. Customize data fields, dashboards, and reports to create a personalized user experience.

Why Choose Blackbaud CRM?

Whether you run a small business, a nonprofit organization, or a large enterprise, Blackbaud CRM empowers you to build and nurture meaningful relationships with customers, donors, and stakeholders. Maximize your marketing impact, improve operational efficiency, and elevate your organization's success with Blackbaud CRM.

Integrate analytics seamlessly into your CRM to access real-time data and derive actionable insights. Make informed decisions quickly and efficiently. Simplify and enhance your marketing efforts with marketing automation integration. Automate repetitive tasks, nurture leads, and deliver personalized content to boost customer engagement.

Benefits of Blackbaud CRM

  • Maximize productivity with efficient task management and streamlined workflows.
  • Unlock valuable insights and data-driven decisions through integrated analytics.
  • Enhance financial transparency and efficiency with Blackbaud CRM's financial management tools.
  • Boost customer engagement with personalized multi-channel marketing campaigns.
  • Experience flexibility and adaptability with a highly customizable CRM platform.
  • Nurture meaningful relationships with stakeholders through powerful customer relationship management features.

Blackbaud CRM Pricing

Blackbaud CRM platform pricing is available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and total users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Blackbaud CRM Pricing & Plans

Blackbaud CRM price is available on request

Looking for pricing details, customization requirements or have other queries? We are just a click away.

Blackbaud CRM Features

Customer Data Management (CDM)

  • icon_check Contact Management Store, organize, and access customer contact details for easy retrieval and updates.
  • icon_check Account Management Track and manage business relationships with key accounts and clients.
  • icon_check Contact Segmentation Group contacts based on behavior, demographics, or interests for personalized engagement.
  • icon_check Activity History Record and review all past customer interactions, including calls, emails, and meetings.
  • icon_check Customer Profiles Build comprehensive profiles with data on preferences, interactions, and purchase history.

Sales Management

  • icon_check Lead Management Capture, track, and nurture leads across different stages of the sales cycle.
  • icon_check Deal Management Organize, prioritize, and manage deals, ensuring timely follow-up and closure.
  • icon_check Sales Automation Automate tasks like follow-up emails, lead assignment, and reminder notifications.
  • icon_check Opportunity & Pipeline Management Visualize and track deals through stages from lead generation to closing.
  • icon_check Workflow Automation and Management Automate repetitive tasks and workflows to improve sales team efficiency.
  • icon_check Quote Management Generate accurate, branded quotes and proposals to accelerate sales processes.
  • icon_check Order Management Track and manage orders from customers to ensure timely fulfillment and accurate billing.
  • icon_check Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination.
  • icon_check Sales Forecasting Predict future sales and revenue using historical data and current opportunities.
  • icon_check Territory Management Assign, monitor, and optimize sales territories to improve regional sales efforts.

Marketing Automation

  • icon_check Email Marketing Design and send personalized email campaigns, track opens, clicks, and conversions.
  • icon_check Campaign Management Plan, execute, and monitor marketing campaigns across channels and touchpoints.
  • icon_check Lead Nurturing Engage and educate leads over time with targeted content to move them toward conversion.
  • icon_check Customer Journey Tracking Monitor and analyze the customer journey from awareness to purchase.
  • icon_check Automated Campaigns Automatically trigger campaigns based on customer behavior, interests, or milestones.
  • icon_check Customer Segmentation Group customers based on behavior, demographics, or preferences for tailored campaigns.
  • icon_check Event-Triggered Workflows Automate responses and actions based on customer behaviors (e.g., email opens, site visits).

Data Sourcing / Integrations

  • icon_check Social Media Integration Manage social media accounts and track customer engagement directly within the CRM.
  • icon_check Data Import/Export Easily import/export customer and business data in bulk or via integration with other systems.
  • icon_check API Access Customizable API for integrating with other business applications or extending CRM capabilities.
  • icon_check Calendar Integration Sync CRM with calendars to schedule and manage appointments and follow-ups.
  • icon_check Third Party Integrations Connect CRM with a variety of third-party tools and services to enhance functionality.
  • icon_check Email Marketing Tools Integration Connect CRM with email platforms like Mailchimp or SendGrid for seamless campaigns.
  • icon_check Marketing Tools Integration Integrate with marketing platforms (e.g., Google Ads, HubSpot) to enhance campaign effectiveness.
  • icon_check eCommerce Integrations Sync CRM with eCommerce platforms like Shopify, WooCommerce for a unified customer experience.
  • icon_check Interactive Voice Response (IVR) Integration Integrate CRM with IVR systems to manage customer calls and enhance support.

Collaboration Tools

  • icon_check Task / Activity Management Assign, track, and manage tasks and activities to ensure team productivity and accountability.
  • icon_check Team Communication Enable real-time internal communication between teams with built-in messaging or chat features.
  • icon_check Document Sharing & File Storage Store and share important files, documents, and customer resources easily.
  • icon_check Omnichannel Support Provide consistent customer support across multiple channels, including email, chat, and social media.

Security & Compliance

  • icon_check Data Encryption Encrypt data both at rest and in transit to safeguard customer information.
  • icon_check Role-Based Access Control (RBAC) Control user access based on their roles, limiting access to sensitive data.
  • icon_check Audit Trails Maintain a log of all user actions for accountability and security auditing.
  • icon_check Backup & Disaster Recovery Ensure business continuity with secure backups and disaster recovery plans.
  • icon_check GDPR & Data Privacy Comply with regulations such as GDPR, HIPAA, and CCPA. to protect customer privacy.

AI & Machine Learning

  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Lead Scoring Use AI to score leads based on their likelihood to convert, helping prioritize sales efforts.
  • icon_check Chatbots Automate customer interactions with AI-driven chatbots to assist or direct inquiries efficiently.

Reporting & Analytics

  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Real Time Analytics Monitor and analyze real-time data to make timely, informed decisions.
  • icon_check Campaign Performance Measure the effectiveness of marketing campaigns, including ROI, reach, and conversion rates.
  • icon_check Custom Dashboards Create personalized dashboards to visualize key metrics and data relevant to your business.
  • icon_check Sales Performance Reports Track individual and team sales metrics, including revenue, win rates, and pipeline health.
  • icon_check Customer Insights Analyze customer behavior and interactions to gain actionable insights for better engagement.
  • icon_check Performance Tracking Monitor team performance across various functions, tracking progress against KPIs.
  • icon_check Forecasting & Trends Use historical data to forecast future sales and trends for improved business planning.

Alerts & Notifications

  • icon_check Custom Workflow Alerts Create custom alerts for specific workflows or actions, ensuring nothing gets missed.
  • icon_check Customer Interaction Alerts Get notified when customers engage with emails, forms, or other touchpoints.
  • icon_check Workflow Trigger Alerts Alert users when specific workflow conditions or triggers are met.
  • icon_check Event-Triggered Notifications Automatically notify users of key events, such as new leads, meetings, or customer actions.
  • icon_check System Errors/Failures Receive immediate notifications for any system failures or errors for quick resolution.
  • icon_check SLA Violations Receive notifications when service level agreements are breached or approaching deadlines.
  • icon_check Lead Activity Alerts Get alerts when leads take important actions (e.g., filling out a form or making a purchase).

Blackbaud CRM Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Ubuntu Windows MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Live Chat, Communities
  • Documentation, Videos
  • English

Blackbaud CRM Reviews and Ratings

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Blackbaud Company Details

Brand Name Blackbaud
Information Blackbaud is a provider of software and services designed for non-profit organizations enabling them to build strong relationships and more.
Founded Year 1981
Director/Founders Anthony Bakker
Company Size 1000+ Employees

Blackbaud CRM FAQ

A Blackbaud CRM Software is compatible with Windows and macOS operating systems.
A The Blackbaud CRM app is not available on Android and iOS devices.
A Blackbaud CRM is cloud-based CRM (Customer Relation Management) software that helps the non-profit institutions to build stronger and a bit more productive relation. Blackbaud CRM helps them in relation management, analytics and multichannel marketing.
A Blackbaud CRM pricing is available on request at techjockey.com.
A Blackbaud CRM can be used by small to large-scale businesses, governments, and businesses who need robust CRM software.
A The Blackbaud CRM Software demo is available for free with techjockey.com.
A Blackbaud CRM Software does not offer a free trial.
A Blackbaud CRM is a web-based platform. So, you need not download any software or app to use it.
A Blackbaud CRM is a powerful nonprofit solution that merges expert fundraising strategies with top-tier customer relationship management software. The platform's integrated analytics offer valuable insights to enhance fundraising efforts. It empowers organizations to build stronger donor relationships and optimize their outreach, ultimately driving greater impact for their missions.
A No, Blackbaud is not Salesforce. While both Blackbaud and Salesforce are CRM-based technologies, their target audiences are quite different.
A Blackbaud is highly renowned for elevating charitable organizations with data insight, services, and software.
A Blackbaud is a cloud-based organization that uplifts non-profit. They provide a good blend of technology and social good, offering cloud-based software and services that enable an individual to create positive social impact.
A Institutes like Cornell University, University of California, Berkeley; California State University, Stanislaus, Blackfriars Insurance Brokers Ltd, Kohl’s. Inc.
A Yes, Blackbaud is an ERP (enterprise resource planning) program that helps nonprofits carry out their daily tasks.
A Yes, Blackbaud CRM is cloud-based customer relationship management solution created to assist big nonprofits in managing their networks and fundraising teams.

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