BiteSpeed Questions & Answers

To remove the tracking code:

• Log in to your e-commerce platform's admin panel.
• Locate the section where you inserted the BiteSpeed tracking code. It is often found under "Settings" or "Themes".
• Delete or turn off the snippet of code (either by erasing the HTML/JavaScript code or by disabling a related app/plugin called BiteSpeed).
• This will block the tracking and related data from being transmitted to BiteSpeed.

BiteSpeed tracks conversions by multiple methods, including tracking purchases, add-to-cart, form submissions, and others. It uses tracking pixels to know when a user completes a conversion on your site.

BiteSpeed uses attribution models where a sale or an action can be linked back to exactly which campaign, channel, or interaction caused the conversion-which may include monitoring sent messages via SMS, email, or WhatsApp, mapping those back to sales or lead generation.

WhatsApp links not clickable: Possible causes include:

• URLs in the message content are not formatted correctly.
• The links may not begin with http:// or https://, which is required for the link to be recognized as clickable.
• Perhaps characters are limiting proper rendering of URLs.
• Ensure that the links are correctly formatted and test the messages before sending.

The +1 prefix is your international dialing code number for North America, meaning it represents both the United States and Canada. Therefore, calls coming through BiteSpeed are, in effect, coming from a North America number even if you operate from a region elsewhere. You may be able to change your account settings so you can use local numbers.

Generally, BiteSpeed tries to optimize performance and would have minimal or no negative impact on load times. However, any additional tracking code or script that doesn't correctly implement the code can affect performance. You can also check if it causes big delays by testing the page speed using tools like Google PageSpeed Insights.

Optimize implementation of the tracking code for example async load to minimize potential performance impact.

The removal of pre-checked boxes probably refers to changes made in opt-in forms, such as consent for marketing.

• Pre-checked boxes would increase the rate of opting in, but you will still be able to manage opt-in methods if the mechanisms for clear consent exist.
• BiteSpeed can still track user interactions and conversions, but you must ensure that you are legally compliant with regulations like GDPR.

BiteSpeed, like any other platform, intends to abide by GDPR. Nonetheless, ensure you have collected and processed data in the user's explicit consent.

• Give people options to opt out or to withdraw consent.
• Anonymize or pseudonymize user data whenever possible.
• You can check their GDPR policy or contact BiteSpeed directly for more information on specific compliance measures.

If the auto-install fails:

• Manual installation of the tracking code involves copying the code from BiteSpeed and pasting it into your website's footer or header section, according to the instructions provided for your platform.
• Alternatively, you can request the BiteSpeed support team, and they will give you a step or a workaround for your particular platform.

The image sizes may differ as a function of where the image is used in the system, such as for a campaign, product page, or social media integration. However, as a general rule of thumb:

• Product images 600px x 600px or larger; max width to 1200px for best image quality.
• Images for WhatsApp and SMS campaigns should be about 1080px x 1080px or similar in size so that they fit nicely within mobile views.

To get started with BiteSpeed, follow the following steps:

• Create a free BiteSpeed account through their website.
• Install the tracking code on your website; some will auto-install, while others are to be done manually through the platform.
• Integrate BiteSpeed into your e-commerce platform, Shopify, WooCommerce, etc., to track actions and conversions.
• Customize SMS or WhatsApp campaign settings, messaging templates, and targeting rules.
• Monitor the metrics that BiteSpeed offers, such as user engagement, conversions, and sales.