BillDesk Questions & Answers

Usually, a payment that has been processed through BillDesk cannot be canceled. If there was a payment error, you will need to dispute it with the biller directly because BillDesk does not permit transactions to be canceled once they have been processed.

There is no restriction on the number of bills that you can register for as long as the biller is available in the list provided.

The confirmation email with the transaction ID that you get after a successful transaction becomes your primary proof of payment when you pay through BillDesk. You can also confirm the payment on your bank statement, which will display the charge along with the relevant transaction details from the biller via BillDesk.

You can use the transaction reference number which was provided in the email or SMS you received after completing the payment to view your transaction details and track the status of your BillDesk payment. Additionally, you can check your payment history by logging into your BillDesk account.

To make instant payment without registration with billdesk, follow the steps given below:

• Open your Billdesk account
• Navigate to the ‘Quick Pay’ section
• Hit Pay Now
• Choose your biller
• Input the bill details with due amount and select payment mode to proceed. The registration of billers is not required.

To modify or deactivate an auto-pay instruction on BillDesk, follow the steps given below:

• Open your Billdesk account
• Go to the ‘Scheduled Bills’ section
• Search for the relevant payment instruction
• Hit ‘Edit’ to change details or ‘Delete’ to completely cancel the auto-pay setup
• Make sure that you make any modifications before the scheduled payment date to ensure they take effect.

To stop a payment scheduled for autopay on BillDesk, follow the steps given below:

• Open your BillDesk account
• go to the ‘Scheduled Bills’ section
• Search for the specific payment you wish to cancel
• Click on the ‘Delete’ option
• Make sure that you cancel the payment before the scheduled payment date as you will not be able to cancel a payment after it has been processed.

You can check the transaction status and see if your bill has been marked as 'paid' by logging into your BillDesk account. You will also receive an instant confirmation email or SMS with the transaction reference number after you successfully pay a bill on BillDesk.

To register and make payments on BillDesk through 'Register & Pay', follow the steps given below:

• Navigate to the official website of BillDesk
• Create a new account by providing personal and bank details
• Add your billers
• Log in to select your biller
• Input the bill amount
• Select the payment method that you prefer

To get transaction details using a BillDesk reference ID, follow the steps given below:

• Log in to your BillDesk Merchant Portal
• Navigate to the ‘Transaction History’ or ‘Search Transactions’ section
• In the search bar, provide the BillDesk Reference ID to get the transaction details
• If you have an API setup, you can get the details in real-time using the BillDesk API to send a request with the reference ID
• If this doesn’t work, check with the merchant or bank involved in the payment, as they can also get the transaction information
• One can contact BillDesk support with the reference ID for further assistance if required