Alvaria

What is Alvaria Software?

Alvaria is high-performance contact center software distinguished for its comprehensive forecasting, planning, scheduling, employee self-service, and real-time agent tracking capabilities. The platform ensures all agents' and supervisors' productivity, engagement, and exceptional customer experience. It is an indispensable tool for precise staffing and aligning agents' skills with operational needs across inbound, outbound, and blended customer channels.

The software empowers organizations to project future staffing requirements accurately, create optimized plans tailored to each agent, and monitor real-time performance and adherence throughout the working day. This enables immediate staffing adjustments and corrective actions to reinforce operational efficiency. It facilitates the entry of schedule preferences, receipt of official schedules, and seamless request processes. Supervisors and managers leverage the software to efficiently manage team schedules, monitor activities, and access aggregate information at team and group levels.

Why Choose Alvaria?

• Accurately predicts call volumes across channels (voice, chat, email) and optimizes agent schedules for enhanced efficiency.
• Provides real-time alerts and insights to help agents stay on schedule and maximize productivity in a dynamic environment.
• Boosts agent morale and motivation by using gamification, leaderboards, and incentives.
• Platform provides self-service options to improve call flow efficiency and enhance the customer experience.
• Enables the creation of personalized and seamless experiences across all customer touchpoints.

Benefits of Alvaria Contact Center Software?

• The call center software monitors and records the activities of agents to provide valuable insights into their workflow and productivity.
• It provides agents with predefined scripts, guiding them through interactions to maintain consistency and adherence to communication standards.
• The platform optimizes outbound calling by automatically dialing numbers and connecting agents to live calls.
• It efficiently organizes and prioritizes customer requests to ensure timely and orderly resolution of inquiries and issues.
• Allows employees to request and manage time off to ensure efficient handling of leave requests within the contact center.

Alvaria Pricing

Alvaria contact center platform pricing is available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and total users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.