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Aide

Brand : Aide

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Aide Customer Support Software empowers businesses with efficient ticket management, multi-channel support, and robust analytics, ensuring exceptional customer service. ...Read more

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Aide Software Pricing, Features & Reviews

What is Aide Software?

Aide is an AI-powered customer support software that helps businesses improve customer service. It empowers agents with intelligent suggestions, streamlines tasks, and offers valuable insights into customer behaviour.

With its intelligent suggestions, agents can efficiently and accurately resolve customer tickets, improving response times and customer satisfaction. Moreover, Aide automates ticket tagging, routing, and follow-up tasks, enabling agents to allocate their time and expertise to more intricate issues. This automation not only enhances efficiency but also ensures timely ticket resolution.

Aide will help the users highlight potential opportunities for improvement and what impact it will create on users and their overall satisfaction levels. Furthermore, Aide will enable the users to quickly understand and identify common problems and use AI-based responses for faster and more efficient outcomes.

Why Choose Aide?

  • Automated Tagging: The customer support software automatically assigns relevant tags to incoming tickets based on their content.
  • Knowledge Surfacing: It leverages AI algorithms to surface relevant knowledge base articles, FAQs, or solutions to agents while they are working on a ticket.
  • Validate Impact: The platform allows businesses to validate the effectiveness of support strategies, process improvements, or feature implementations.
  • Escalation management ensures that high-priority or complex issues are appropriately escalated to the relevant teams.
  • SLA management: The AI software helps businesses track and manage service level agreements (SLAs) to ensure timely resolution of customer issues.
  • Customer history and context: It displays relevant customer information and previous interactions for agents to provide personalized support.

Benefits of Aide Customer Support Software

  • The customer support software enables businesses to gather customer feedback through integrated surveys.
  • It sends real-time notifications to agents and supervisors to inform them about ticket updates, escalations, and critical issues.
  • The platform tracks agent activity, including time spent on tickets and productivity metrics.

Pricing of Aide Customer Support Software

Aide customer support system software pricing is available on request at techjockey.com.

The overall pricing model is based on different factors such as personalization, extra features required, total users, and the deployment type. Please feel free to request a call from our product experts if you want to learn more about our subscription plans or premium package deals.

Aide Pricing & Plans

Aide price is available on request

Looking for pricing details, customization requirements or have other queries? We are just a click away.

Aide Features

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Intelligent suggestions

Provides agents with AI-powered recommendations to assist them in resolving customer tickets faster.

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Inbound analytics

Enables businesses to understand their customers better and tailor their support accordingly.

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Automated tagging

Automates categorizing and labelling tickets to ensure efficient organization.

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Automation

Automates ticket routing and follow-up tasks to improve overall efficiency.

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Streamline operations

Enables businesses to provide a seamless and efficient customer experience.

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Reduced repetition

Eliminates repetitive tasks by automating processes to reduce agent workload and enhance productivity.

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Smooth onboarding

Facilitates a smooth and efficient onboarding process for new agents to become proficient in customer support operations.

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Semantic analytics

Helps businesses identify trends, patterns, and opportunities for improvement with advanced semantic analysis.

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Customer support

Provides 24/7 customer support to help businesses get the most out of the platform.

Aide Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Live Chat, Communities
  • Documentation
  • English
  • AI Integrated

Aide Reviews and Ratings

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Aide Company Details

Brand Name Aide
Information Aide uses AI to automate customer support and analyze conversations.
Founded Year 2020
Director/Founders N/A
Company Size 1-100 Employees

Compare Aide With other Customer Support Software

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Aide FAQ

A Aide software is compatible with Windows, Linux, and MacOS operating systems.
A Aide is unavailable on Android and iOS devices.
A The Aide system supports web-based deployment.
A For Aide pricing in India, please request a call back for subscription-related details and to avail offers on premium packages.
A Small and medium-scale business organizations use Aide customer support software.
A The demo is available for free with techjockey.com.
A The Aide system does not offer a free trial. Please request a call back for subscription-related details and to avail offers on premium packages.
A Installation is not required, as it is web-based. Just open the Setup Wizard to get started.
A Aide system software provides 24/7 customer support to help businesses get the most out of the platform. It eliminates repetitive tasks by automating processes to reduce agent workload and enhance productivity. It enables businesses to understand their customers better and tailor their support accordingly.

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