Aide Software Pricing, Features & Reviews
What is Aide Software?
Aide is an AI-powered customer support software that helps businesses improve customer service. It empowers agents with intelligent suggestions, streamlines tasks, and offers valuable insights into customer behaviour.
With its intelligent suggestions, agents can efficiently and accurately resolve customer tickets, improving response times and customer satisfaction. Moreover, Aide automates ticket tagging, routing, and follow-up tasks, enabling agents to allocate their time and expertise to more intricate issues. This automation not only enhances efficiency but also ensures timely ticket resolution.
Aide will help the users highlight potential opportunities for improvement and what impact it will create on users and their overall satisfaction levels. Furthermore, Aide will enable the users to quickly understand and identify common problems and use AI-based responses for faster and more efficient outcomes.
Why Choose Aide?
- Automated Tagging: The customer support software automatically assigns relevant tags to incoming tickets based on their content.
- Knowledge Surfacing: It leverages AI algorithms to surface relevant knowledge base articles, FAQs, or solutions to agents while they are working on a ticket.
- Validate Impact: The platform allows businesses to validate the effectiveness of support strategies, process improvements, or feature implementations.
- Escalation management ensures that high-priority or complex issues are appropriately escalated to the relevant teams.
- SLA management: The AI software helps businesses track and manage service level agreements (SLAs) to ensure timely resolution of customer issues.
- Customer history and context: It displays relevant customer information and previous interactions for agents to provide personalized support.
Benefits of Aide Customer Support Software
- The customer support software enables businesses to gather customer feedback through integrated surveys.
- It sends real-time notifications to agents and supervisors to inform them about ticket updates, escalations, and critical issues.
- The platform tracks agent activity, including time spent on tickets and productivity metrics.
Pricing of Aide Customer Support Software
Aide customer support system software pricing is available on request at techjockey.com.
The overall pricing model is based on different factors such as personalization, extra features required, total users, and the deployment type. Please feel free to request a call from our product experts if you want to learn more about our subscription plans or premium package deals.