Compare Zoho CRM VS SmartCenter

Pricing

Price Plans

₹ 1300

Standard

₹ 2100

Professional

₹ 3000

Enterprise

+ 1 more plans

Price on Request

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Lifetime Plan

Free Trial

Ratings

Overall ratings

4.4

55 Ratings & 49 Reviews

Features 4.5

Value for Money 4.4

Ease of Use 4.5

Customer Support 4.4

Likelihood to Recommend

See all Zoho CRM reviews

4.9

11 Ratings & 11 Reviews

Features 5

Value for Money 4.8

Ease of Use 4.9

Customer Support 4.9

Likelihood to Recommend

See all SmartCenter reviews

Pros & Cons

Pros

With this software, I can manage my sales funnel, pipeline, leads, and inventory...Read more - Ekansh Patheja Oct 10, 2023

Tracking and finding all my potential leads becomes easy with this software. Fil...Read more - Vijaya Grover Oct 10, 2023

Client login feature for direct access to repair tickets, quotations, invoices, ...Read more - Paritosh G Jul 01, 2023

It is an amazing software that simplifies the intake process, provides essential...Read more - Tech Team Store Jun 22, 2023

Cons

It’s a little difficult to organise the leads. Need more features for it. - Ekansh Patheja Oct 10, 2023

It’s reporting feature can be improved. - Vijaya Grover Oct 10, 2023

There's a lot to setup, and Take a time to understand features because have lot ...Read more - Paritosh G Jul 01, 2023

Lack of dedicated mobile app or responsive mobile-friendly interface.But contino...Read more - VIKRAM MANDAL Jun 21, 2023

Reviews

Verified customer reviews

One of the best CRM software I’ve ever used

Ekansh Patheja Oct 10, 2023

A useful tool for capturing all my leads

Vijaya Grover Oct 10, 2023

See all Zoho CRM reviews

Seamless Customer Communication

Paritosh G Jul 01, 2023

The best software ever!

Tech Team Store Jun 22, 2023

See all SmartCenter reviews

Reviews with Video

What is Zoho CRM - Zoho CRM Review - Zoho CRM

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Marketing Automation

Email Marketing
Campaign Management
Lead Nurturing
Customer Journey Tracking
Customer Segmentation
Event-Triggered Workflows
Automated Campaigns

Email Marketing
Campaign Management
Lead Nurturing
Customer Journey Tracking
Customer Segmentation
Event-Triggered Workflows
Automated Campaigns

Data Sourcing / Integrations

Data Import/Export
Social Media Integration
Calendar Integration
Email Marketing Tools Integration
Marketing Tools Integration
Third Party Integrations
API Access
eCommerce Integrations
Interactive Voice Response (IVR) Integration

Data Import/Export
Social Media Integration
Calendar Integration
Email Marketing Tools Integration
Marketing Tools Integration
Third Party Integrations
API Access
eCommerce Integrations
Interactive Voice Response (IVR) Integration

Reporting & Analytics

Predictive Analytics
Custom Dashboards
Real Time Analytics
Sales Performance Reports
Customer Insights
Campaign Performance
Forecasting & Trends
Performance Tracking

Predictive Analytics
Custom Dashboards
Real Time Analytics
Sales Performance Reports
Customer Insights
Campaign Performance
Forecasting & Trends
Performance Tracking

Customer Data Management (CDM)

Contact Management
Account Management
Customer Profiles
Contact Segmentation
Activity History

Contact Management
Account Management
Customer Profiles
Contact Segmentation
Activity History

Sales Management

Quote Management
Workflow Automation and Management
Order Management
Opportunity & Pipeline Management
Contract Management
Sales Forecasting
Territory Management
Lead Management
Deal Management
Sales Automation

Quote Management
Workflow Automation and Management
Order Management
Opportunity & Pipeline Management
Contract Management
Sales Forecasting
Territory Management
Lead Management
Deal Management
Sales Automation

Collaboration Tools

Task / Activity Management
Team Communication
Document Sharing & File Storage
Omnichannel Support

Task / Activity Management
Team Communication
Document Sharing & File Storage
Omnichannel Support

Security & Compliance

Role-Based Access Control (RBAC)
Data Encryption
Audit Trails
Backup & Disaster Recovery
GDPR & Data Privacy

Role-Based Access Control (RBAC)
Data Encryption
Audit Trails
Backup & Disaster Recovery
GDPR & Data Privacy

AI & Machine Learning

Predictive Analytics
Lead Scoring
Chatbots

Predictive Analytics
Lead Scoring
Chatbots

Alerts & Notifications

Event-Triggered Notifications
Custom Workflow Alerts
System Errors/Failures
Customer Interaction Alerts
Workflow Trigger Alerts
SLA Violations
Lead Activity Alerts

Event-Triggered Notifications
Custom Workflow Alerts
System Errors/Failures
Customer Interaction Alerts
Workflow Trigger Alerts
SLA Violations
Lead Activity Alerts

Gallery

All Videos & Images

See all (7)

See all (5)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

Nederlands
English
français
Italiano
Português

English

Question and Answers

Product related question and answers

Is Zoho an ERP or CRM?

Zoho is primarily a CRM (Customer Relationship Management) system. Zoho is a sui... Read more

What are the benefits of using Zoho CRM for marketing automation?

Zoho CRM supports campaign management, lead nurturing, customer segmentation, em... Read more

How to migrate data between Zoho CRM Accounts?

See all Zoho CRM Questions & Answers

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Alternatives

Top Alternative Products

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Zoho CRM vs SmartCenter Comparison FAQs

Software questions,
answered

While Zoho CRM offers customized features, SmartCenter has diverse modules. Select between Zoho CRM or SmartCenter as per your business needs.

Both these products offer similar features but with a different approach. While Zoho CRM emphasizes on user experiences, SmartCenter focuses on functionalities.

It all depends on the functionalities that you prefer. While Zoho CRM offers add-ons along with essential features, SmartCenter emphasizes on customization.

No, the difference between Zoho CRM and SmartCenter lies in terms of features and functionalities. While Zoho CRM can be customized as per the user’s needs, SmartCenter addresses the diverse audience.

It depends upon your business requirement. Both Zoho CRM and SmartCenter provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Zoho CRM is customizable, Zoho CRM offers comprehensive modules.

A Quick Comparison Between Zoho CRM vs SmartCenter

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Zoho CRM vs SmartCenter In terms of Features
Comparison Between Zoho CRM and SmartCenter In terms of Deployment Type
Zoho CRM or SmartCenter: Which Is Ideal for Your Industry
Which Is Better? - Zoho CRM or SmartCenter

Comparison of Zoho CRM vs SmartCenter In terms of Features

Zoho CRM includes features like Opportunity & Pipeline Management, Customer Interaction Alerts, System Errors/Failures and Custom Workflow Alerts. SmartCenter is known for functionalities like Ticket Management, Expense Management, Sales Management and OTP Based Checkin. When you compare Zoho CRM vs SmartCenter, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Zoho CRM and SmartCenter In terms of Deployment Type

While Zoho CRM supports Web Based deployment; SmartCenter is suitable for Web Based deployment. While selecting between Zoho CRM and SmartCenter, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Zoho CRM or SmartCenter: Which Is Ideal for Your Industry

Zoho CRM is ideal for industries like All Industries. For All Industries, SmartCenter is a better choice. If you are confused between Zoho CRM or SmartCenter, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Zoho CRM or SmartCenter

Zoho CRM and SmartCenter can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Zoho CRM and SmartCenter during demo to decide which one is best for your business.

Author: Virender Singh

Zoho CRM VS SmartCenter

We provide the best software solution for your business needs

Zoho CRM vs SmartCenter Comparison FAQs

Is Zoho CRM better than SmartCenter?

Are Zoho CRM and SmartCenter same?

Which is better Zoho CRM or SmartCenter?

Is Zoho CRM the same as SmartCenter?

Can Zoho CRM replace SmartCenter?

What is the difference between Zoho CRM and SmartCenter?

A Quick Comparison Between Zoho CRM vs SmartCenter

Comparison of Zoho CRM vs SmartCenter In terms of Features

Comparison Between Zoho CRM and SmartCenter In terms of Deployment Type

Zoho CRM or SmartCenter: Which Is Ideal for Your Industry

Which Is Better? - Zoho CRM or SmartCenter

Zoho CRM VS SmartCenter

We provide the best software solution for your business needs

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Zoho CRM vs SmartCenter Comparison FAQs

Is Zoho CRM better than SmartCenter?

Are Zoho CRM and SmartCenter same?

Which is better Zoho CRM or SmartCenter?

Is Zoho CRM the same as SmartCenter?

Can Zoho CRM replace SmartCenter?

What is the difference between Zoho CRM and SmartCenter?

A Quick Comparison Between Zoho CRM vs SmartCenter

Comparison of Zoho CRM vs SmartCenter In terms of Features

Comparison Between Zoho CRM and SmartCenter In terms of Deployment Type

Zoho CRM or SmartCenter: Which Is Ideal for Your Industry

Which Is Better? - Zoho CRM or SmartCenter

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