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Zendesk VS My LiveChat

Let’s have a side-by-side comparison of Zendesk vs My LiveChat to find out which one is better. This software comparison between Zendesk and My LiveChat is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Zendesk or My LiveChat fits your business.

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  • Rating & Review
  • Platforms
  • Recommended
  • img 2 Ratings & 1 Reviews
  • icon_desktop icon_ios icon_Android
  • img 1 Ratings & 1 Reviews
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Pricing

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Price Plans

$ 69

Suite Team

$ 115

Suite Growth

$ 149

Suite Professional

View Details img

₹ 1050

Starter

₹ 2030

Basic

₹ 4130

Corporate

+ 1 more plans img

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  • Free Trial
  • Lifetime Plan
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  • img Free Trial
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Offers

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Available offers & discounts

img Save upto 28%, Get GST Invoice on your business purchase

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Ratings

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Overall ratings

4.6

2 Ratings & 1 Reviews

85% Likelihood to Recommend

4.7

1 Ratings & 1 Reviews

90% Likelihood to Recommend

Pros & Cons

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Pros

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The platform is easy to access ,and provides agent monitoring with a smooth UI. ...Read more - Ankit patidar Jun 23, 2023

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I have been utilizing this product for my school site since 2 years and it turne...Read more - raman jain Nov 19, 2018

Reviews

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Verified customer reviews

Overall good ticketing tool for all types bussiness.Monitoring ticket and email migration is fantastic,

Ankit patidar Jun 23, 2023

Not Available

Currently no reviews are available. Please check back later

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Trigger
  • checked Mobile App
  • checked Chat Bot
  • checked Real Time Monitoring
  • checked History
  • checked Chat
  • checked Customization
  • checked Analytics and Reporting
  • checked Dashboards
  • checked Ticketing Management
  • checked Multiple Simultaneous Chat Sessions
  • checked Spell Checker
  • checked Multi Language Support
  • checked File Transfer
  • checked Email Management
  • checked White Labeling
  • checked Graphical emoticons
  • checked Compelling end-user experience
  • checked No additional software is needed
  • checked No page refreshes
  • checked Proactive Chat
  • checked See all visitors
  • checked Spell Checker
  • checked Receive an alert
  • checked Customizable Visitor Popup Messenger
  • checked High Reliability, Scalability
  • checked Multi-Operator Chats

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Freshchat

Freshchat


PlugtoChat

PlugtoChat


Chatwoot

Chatwoot


Tiledesk

Tiledesk


See all Zendesk alternatives img
Freshchat

Freshchat


PlugtoChat

PlugtoChat


Chatwoot

Chatwoot


Tiledesk

Tiledesk


See all My LiveChat alternatives img

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Similar Comparison

Zendesk vs My LiveChat Comparison FAQs

Software questions,
answered

While Zendesk offers customized features, My LiveChat has diverse modules. Select between Zendesk or My LiveChat as per your business needs.

Both these products offer similar features but with a different approach. While Zendesk emphasizes on user experiences, My LiveChat focuses on functionalities.

It all depends on the functionalities that you prefer. While Zendesk offers add-ons along with essential features, My LiveChat emphasizes on customization.

No, the difference between Zendesk and My LiveChat lies in terms of features and functionalities. While Zendesk can be customized as per the user’s needs, My LiveChat addresses the diverse audience.

It depends upon your business requirement. Both Zendesk and My LiveChat provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Zendesk is customizable, Zendesk offers comprehensive modules.

A Quick Comparison Between Zendesk vs My LiveChat

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Zendesk vs My LiveChat In terms of Features
  • Comparison Between Zendesk and My LiveChat In terms of Deployment Type
  • Zendesk or My LiveChat: Which Is Ideal for Your Industry
  • Which Is Better? - Zendesk or My LiveChat

Comparison of Zendesk vs My LiveChat In terms of Features

Zendesk includes features like Trigger, Mobile App, Chat Bot and Real Time Monitoring. My LiveChat is known for functionalities like Multiple Simultaneous Chat Sessions, Spell Checker, Multi Language Support and File Transfer. When you compare Zendesk vs My LiveChat, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Zendesk and My LiveChat In terms of Deployment Type

While Zendesk supports Web Based deployment; My LiveChat is suitable for Web Based deployment. While selecting between Zendesk and My LiveChat, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Zendesk or My LiveChat: Which Is Ideal for Your Industry

Zendesk is ideal for industries like All Industries. For All Industries, My LiveChat is a better choice. If you are confused between Zendesk or My LiveChat, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Zendesk or My LiveChat

Zendesk and My LiveChat can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Zendesk and My LiveChat during demo to decide which one is best for your business.

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