Freshchat

Live Chat Software

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Starting at

$ 69 /Month

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Starting Price

₹ 1,499 /Yearly

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All industries

All industries

Trigger
Mobile App
Chat Bot
Real Time Monitoring
History

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Assignment Rules
Chat Bot
IP Whitelisting
Authentication
Email, social, chat, phone channels

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Overall

4.6(1)

Features

4.5

Ease of Use

Value for Money

Customer Support

Likelihood to Recommend

85%

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pros-list-icon The platform is easy to access ,and provides agent monitoring with a smooth UI. Overall satisfied. Posted - Jun 23, 2023

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Zendesk and Freshchat

Let’s have a detailed comparison of Zendesk vs Freshchat to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Zendesk or Freshchat fits your business.

Comparison of Zendesk vs Freshchat In terms of Features

Zendesk includes features like Trigger, Mobile App, Chat Bot and Real Time Monitoring. Freshchat is known for functionalities like Assignment Rules, Chat Bot, IP Whitelisting and Authentication. When you compare Zendesk vs Freshchat, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Zendesk and Freshchat In terms of Deployment Type

While Zendesk supports Web Based deployment; Freshchat is suitable for Web Based deployment. While selecting between Zendesk and Freshchat, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Zendesk or Freshchat: Which Is Ideal for Your Industry

Zendesk is ideal for industries like All Industries. For All Industries, Freshchat is a better choice. If you are confused between Zendesk or Freshchat, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Zendesk or Freshchat

Zendesk and Freshchat can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Zendesk and Freshchat during demo to decide which one is best for your business.

FAQs

Is Zendesk better than Freshchat?

While Zendesk offers customized features, Freshchat has diverse modules. Select between Zendesk or Freshchat as per your business needs.

Are Zendesk and Freshchat same?

Both these products offer similar features but with a different approach. While Zendesk emphasizes on user experiences, Freshchat focuses on functionalities.

Which is better Zendesk or Freshchat?

It all depends on the functionalities that you prefer. While Zendesk offers add-ons along with essential features, Freshchat emphasizes on customization.

Is Zendesk the same as Freshchat?

No, the difference between Zendesk and Freshchat lies in terms of features and functionalities. While Zendesk can be customized as per the user’s needs, Freshchat addresses the diverse audience.

Can Zendesk replace Freshchat?

It depends upon your business requirement. Both Zendesk and Freshchat provides standard features to cater diverse industry needs.

What is the difference between Zendesk and Freshchat?

The difference lies in terms of the user interface and functionalities. While Zendesk is customizable, Zendesk offers comprehensive modules.