Zendesk VS Freshchat

Let’s have a side-by-side comparison of Zendesk vs Freshchat to find out which one is better. This software comparison between Zendesk and Freshchat is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Zendesk or Freshchat fits your business.

Comparison

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Zendesk

4.6

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Freshchat

4.5

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Pricing

Price Plans

$ 69

Suite Team

$ 115

Suite Growth

$ 149

Suite Professional

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₹ 1799

Growth (/agent/month, billed monthly) (/agent/month, billed annually)

₹ 4799

Pro (/agent/month, billed monthly) (/agent/month, billed annually)

₹ 7699

Enterprise (/agent/month, billed monthly) (/agent/month, billed annually)

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Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.6

2 Ratings & 1 Reviews

Features 4.5

Value for Money 5

Ease of Use 5

Customer Support 4

Likelihood to Recommend

4.5

4 Ratings & 0 Reviews

Features 4.5

Value for Money 4.8

Ease of Use 4.2

Customer Support 4.5

Likelihood to Recommend

Reviews

Verified customer reviews

Overall good ticketing tool for all types bussiness.Monitoring ticket and email migration is fantastic,

Ankit patidar Jun 23, 2023

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Currently no reviews are available. Please check back later

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Trigger
Mobile App
Chat Bot
Real Time Monitoring
History
Chat
Customization
Analytics and Reporting
Dashboards
Ticketing Management

Assignment Rules
Chat Bot
IP Whitelisting
Authentication
Email, social, chat, phone channels
Agent Scripts
Speech Enabled IVR
Offline Experience
Auto-Resolve
Chatbot Analytics
Messaging
Custom Reports
Agent Assist AI
Omniroute
Voicebot
Multilingual
Roles & Permissions
Live Translate
Priority Inbox
Canned Responses
Private Notes
User Events & Timeline
User Segmentation
Dashboards
Facebook Messenger
Team Inbox Lite
Files
Performance Reports
CSAT Surveys
WhatsApp Business
IntelliAssign
Co-Browsing
Abandoned Call Metrics

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

PlugtoChat

Chatwoot

Tiledesk

Botbiz

See all Zendesk alternatives

Zoho SalesIQ

Chatwoot

PlugtoChat

Tiledesk

See all Freshchat alternatives

Zendesk vs Freshchat Comparison FAQs

Software questions,
answered

While Zendesk offers customized features, Freshchat has diverse modules. Select between Zendesk or Freshchat as per your business needs.

Both these products offer similar features but with a different approach. While Zendesk emphasizes on user experiences, Freshchat focuses on functionalities.

It all depends on the functionalities that you prefer. While Zendesk offers add-ons along with essential features, Freshchat emphasizes on customization.

No, the difference between Zendesk and Freshchat lies in terms of features and functionalities. While Zendesk can be customized as per the user’s needs, Freshchat addresses the diverse audience.

It depends upon your business requirement. Both Zendesk and Freshchat provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Zendesk is customizable, Zendesk offers comprehensive modules.

A Quick Comparison Between Zendesk vs Freshchat

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Zendesk vs Freshchat In terms of Features
Comparison Between Zendesk and Freshchat In terms of Deployment Type
Zendesk or Freshchat: Which Is Ideal for Your Industry
Which Is Better? - Zendesk or Freshchat

Comparison of Zendesk vs Freshchat In terms of Features

Zendesk includes features like Trigger, Mobile App, Chat Bot and Real Time Monitoring. Freshchat is known for functionalities like Assignment Rules, Chat Bot, IP Whitelisting and Authentication. When you compare Zendesk vs Freshchat, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Zendesk and Freshchat In terms of Deployment Type

While Zendesk supports Web Based deployment; Freshchat is suitable for Web Based deployment. While selecting between Zendesk and Freshchat, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Zendesk or Freshchat: Which Is Ideal for Your Industry

Zendesk is ideal for industries like All Industries. For All Industries, Freshchat is a better choice. If you are confused between Zendesk or Freshchat, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Zendesk or Freshchat

Zendesk and Freshchat can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Zendesk and Freshchat during demo to decide which one is best for your business.

Author: Techjockey Team

Zendesk VS Freshchat

We provide the best software solution for your business needs

Zendesk vs Freshchat Comparison FAQs

Is Zendesk better than Freshchat?

Are Zendesk and Freshchat same?

Which is better Zendesk or Freshchat?

Is Zendesk the same as Freshchat?

Can Zendesk replace Freshchat?

What is the difference between Zendesk and Freshchat?

A Quick Comparison Between Zendesk vs Freshchat

Comparison of Zendesk vs Freshchat In terms of Features

Comparison Between Zendesk and Freshchat In terms of Deployment Type

Zendesk or Freshchat: Which Is Ideal for Your Industry

Which Is Better? - Zendesk or Freshchat

Zendesk VS Freshchat

We provide the best software solution for your business needs

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Zendesk vs Freshchat Comparison FAQs

Is Zendesk better than Freshchat?

Are Zendesk and Freshchat same?

Which is better Zendesk or Freshchat?

Is Zendesk the same as Freshchat?

Can Zendesk replace Freshchat?

What is the difference between Zendesk and Freshchat?

A Quick Comparison Between Zendesk vs Freshchat

Comparison of Zendesk vs Freshchat In terms of Features

Comparison Between Zendesk and Freshchat In terms of Deployment Type

Zendesk or Freshchat: Which Is Ideal for Your Industry

Which Is Better? - Zendesk or Freshchat

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