Zendesk VS Freshservice

Let’s have a side-by-side comparison of Zendesk vs Freshservice to find out which one is better. This software comparison between Zendesk and Freshservice is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Zendesk or Freshservice fits your business.

Comparison

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Zendesk

4.6

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Freshservice

4.5

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Pricing

Price Plans

$ 69

Suite Team

$ 115

Suite Growth

$ 149

Suite Professional

View Details

₹ 1499

Blossom(₹ 999/agent/month billed yearly and ₹ 1,499 /agent/month billed monthly)

₹ 2999

Garden(₹ 2,499/agent/month billed yearly and ₹ 2,999/agent/month billed monthly)

₹ 4499

Estate(₹ 3,499/agent/month billed yearly and ₹ 4,499 /agent/month billed monthly)

+ 1 more plans

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Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.6

2 Ratings & 1 Reviews

Features 4.5

Value for Money 5

Ease of Use 5

Customer Support 4

Likelihood to Recommend

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4.5

1 Ratings & 0 Reviews

Features 4.5

Value for Money 4.5

Ease of Use 4.5

Customer Support 4.5

Likelihood to Recommend

See all Freshservice reviews

Reviews

Verified customer reviews

Overall good ticketing tool for all types bussiness.Monitoring ticket and email migration is fantastic,

Ankit patidar Jun 23, 2023

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Best IT service management software| Freshservice review| Cloud Based ITSM software

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Trigger
Mobile App
Chat Bot
Real Time Monitoring
History
Chat
Customization
Analytics and Reporting
Dashboards
Ticketing Management

Incident Management
Contract / License Management
Self Service Portal
Multi - language
Customization
Analytics
Project Management
IP Whitelisting
Sandbox
Audit Logs
Security
Knowledge Management
Workflow Management
Task Management
Dashboards
Inventory Management
Asset Lifecycle Management
Reports
Mobile App
Customer Success Manager

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Freshchat

PlugtoChat

Chatwoot

Tiledesk

See all Zendesk alternatives

HCL SX ITSM

Jira Service Management

Servicenow

BMC Helix ITSM

See all Freshservice alternatives

Zendesk vs Freshservice Comparison FAQs

Software questions,
answered

While Zendesk offers customized features, Freshservice has diverse modules. Select between Zendesk or Freshservice as per your business needs.

Both these products offer similar features but with a different approach. While Zendesk emphasizes on user experiences, Freshservice focuses on functionalities.

It all depends on the functionalities that you prefer. While Zendesk offers add-ons along with essential features, Freshservice emphasizes on customization.

No, the difference between Zendesk and Freshservice lies in terms of features and functionalities. While Zendesk can be customized as per the user’s needs, Freshservice addresses the diverse audience.

It depends upon your business requirement. Both Zendesk and Freshservice provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Zendesk is customizable, Zendesk offers comprehensive modules.

A Quick Comparison Between Zendesk vs Freshservice

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Zendesk vs Freshservice In terms of Features
Comparison Between Zendesk and Freshservice In terms of Deployment Type
Zendesk or Freshservice: Which Is Ideal for Your Industry
Which Is Better? - Zendesk or Freshservice

Comparison of Zendesk vs Freshservice In terms of Features

Zendesk includes features like Trigger, Mobile App, Chat Bot and Real Time Monitoring. Freshservice is known for functionalities like Incident Management, Contract / License Management, Self Service Portal and Multi - language. When you compare Zendesk vs Freshservice, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Zendesk and Freshservice In terms of Deployment Type

While Zendesk supports Web Based deployment; Freshservice is suitable for Web Based deployment. While selecting between Zendesk and Freshservice, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Zendesk or Freshservice: Which Is Ideal for Your Industry

Zendesk is ideal for industries like All Industries. For All Industries, Freshservice is a better choice. If you are confused between Zendesk or Freshservice, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Zendesk or Freshservice

Zendesk and Freshservice can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Zendesk and Freshservice during demo to decide which one is best for your business.

Author: Techjockey Team

Zendesk VS Freshservice

We provide the best software solution for your business needs

Zendesk vs Freshservice Comparison FAQs

Is Zendesk better than Freshservice?

Are Zendesk and Freshservice same?

Which is better Zendesk or Freshservice?

Is Zendesk the same as Freshservice?

Can Zendesk replace Freshservice?

What is the difference between Zendesk and Freshservice?

A Quick Comparison Between Zendesk vs Freshservice

Comparison of Zendesk vs Freshservice In terms of Features

Comparison Between Zendesk and Freshservice In terms of Deployment Type

Zendesk or Freshservice: Which Is Ideal for Your Industry

Which Is Better? - Zendesk or Freshservice

Zendesk VS Freshservice

We provide the best software solution for your business needs

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Zendesk vs Freshservice Comparison FAQs

Is Zendesk better than Freshservice?

Are Zendesk and Freshservice same?

Which is better Zendesk or Freshservice?

Is Zendesk the same as Freshservice?

Can Zendesk replace Freshservice?

What is the difference between Zendesk and Freshservice?

A Quick Comparison Between Zendesk vs Freshservice

Comparison of Zendesk vs Freshservice In terms of Features

Comparison Between Zendesk and Freshservice In terms of Deployment Type

Zendesk or Freshservice: Which Is Ideal for Your Industry

Which Is Better? - Zendesk or Freshservice

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