Walkme VS Whatfix

WalkMe and Whatfix are leading Digital Adoption Platforms (DAPs) that help organizations guide their end customers and employees through an application. These tools enable users to create embedded step-by-step walk-throughs of any application and integrate self-help menu options to increase end-user adoption.

Although the tools share similar functionalities, Whatfix and WalkMe are different in terms of core features, integrations, and pricing.

WalkMe vs Whatfix: Overview

WalkMe and Whatfix are two comprehensive digital adoption platforms that enable organizations to create and customize product walkthroughs. While WalkMe excels at user analytics, Whatfix is easier to implement and maintain.

WalkMe is an efficient DAP tool for creating custom product walkthroughs and step-by-step guides. The software excels in providing detailed analytics and reports of customer progress.

Whatfix, on the other hand, enables organizations to create embedded, real-time product guides. The software integrates with various popular applications to enable collaborative efficiency.

Both applications offer similar features and functionalities, making the choice between WalkMe and Whatfix difficult. We have compared the implementation process, integration support, analytical features, and pricing of Whatfix vs WalkMe to help you decide which DAP software fits your needs.

WalkMe vs Whatfix: Pros and Cons

• In comparison to WalkMe, Whatfix is easier to implement, maintain, and operate.
• However, WalkMe has better in-built analytics and reporting tools than Whatfix.
• In terms of customer support, WalkMe provides more assistance than Whatfix.
• The price range of WalkMe is more affordable and budget-friendly in comparison to Whatfix.

WalkMe vs Whatfix: In Terms of Features

• Content Building: WalkMe is equipped with user-friendly customization options to build content flow. The platform offers a drag-and-drop interface for easily building complex business logic and processes. Users can also choose from a wide variety of pre-built workflow templates or create a unique workflow using segmentation and branching features offered by WalkMe.

Whatfix, on the other hand, follows a straightforward approach to content building, offering a quick set-up process. The software provides more personalization features, including custom welcome messages and user-role-based guided tours. Although Whatfix also provides segmentation and branching options, they are not as advanced as WalkMe.

• Automation: WalkMe allows users to fully optimize workflow automation capabilities with features like smart walk-throughs, onboarding flows, and automation bots. Users can create, customize, and implement complex workflows with ease.

While Whatfix enables custom workflow building and automation, the software limits the flexibility of using conditions, triggers, and logic. Moreover, the integrations offered by Whatfix for workflow automation are also limited in comparison to WalkMe.

• Scalability: In comparison to Whatfix, WalkMe offers a more flexible ecosystem and strong scalability options. Although the software offers various features to fit the dynamic needs of enterprises, users face challenges in terms of change management.

Whatfix, on the other hand, offers limited scope for scalability and governance. The complex implementation process and limited analytical capabilities restrict change management and scalable growth.

• Analytics: Analytics and reporting are the strong points in WalkMe, enabling users to gain in-depth insights into onboarding and digital adoption data for a specific product. Through an intuitive dashboard offered by WalkMe, users can track various metrics, including the number of active users, completion rates, and the time spent on specific tasks.

As against WalkMe, Whatfix does not offer in-built analytics and reporting functionalities. This means that users need to purchase add-ons or integrate third-party applications to gain insights into user behavior.

• Integration: Although both Whatfix and WalkMe allow third-party integrations, Whatfix has an edge over WalkMe in terms of integration capabilities. WalkMe has various native features and functionalities that are missing in Whatfix.

However, to eliminate these limitations, Whatfix offers a wide range of integrations with third-party analytical tools, LMSs, and customer support channels.

WalkMe vs Whatfix: Implementation

The process of implementation and maintenance is more complex in WalkMe, as compared to Whatfix. Users can easily set up and get started with Whatfix by installing the browser extension and following some simple steps.

On the contrary, WalkMe involves a lengthy and tedious installation process. The on-premises software needs to be installed locally and requires extensive technical knowledge to set up.

WalkMe vs Whatfix: Support

In terms of technical support and documentation, WalkMe delivers better assistance than Whatfix and the other Whatfix alternatives. The technical team of WalkMe offers prompt support, catering to the implementation and customization needs of users.

The customer support offered by Whatfix, however, is not as robust and personalized. Users often struggle to get timely responses and compatible solutions to their product-related issues and queries.

WalkMe vs Whatfix: Pricing

Both Whatfix and WalkMe do not offer a public pricing list. However, the pricing options of WalkMe are more customizable and flexible in comparison to Whatfix.

Whatfix offers three plans for its digital adoption platform: Standard, Premium, and Pro. The standard includes core features like in-app guidance, while Premium adds automatic content localization and unlimited integrations. The Pro plan includes enterprise-exclusive options like self-hosting.

WalkMe, on the other hand, provides a customizable pricing plan, tailored to the specific needs of different users with features like analytics and in-app engagement creation.

Which is better, WalkMe or Whatfix?

WalkMe and Whatfix are both professional-grade digital adoption platforms, catering to organizations' needs for guiding end users through applications. While WalkMe excels in analytics and reporting, providing detailed insights into customer progress, Whatfix is known for its ease of implementation and maintenance.

The choice between WalkMe and Whatfix depends on the priorities of the organization. If advanced analytics are critical for you, WalkMe may be the better option. However, if you prioritize ease of implementation and operation, Whatfix could be more suitable.