linkedin
  • Become a Seller

  1. Business Software
  2. Compare Software

  3. Voice Analytics VS CXone Customer Engagement

Voice Analytics VS CXone Customer Engagement

Let’s have a side-by-side comparison of Voice Analytics vs CXone Customer Engagement to find out which one is better. This software comparison between Voice Analytics and CXone Customer Engagement is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Voice Analytics or CXone Customer Engagement fits your business.

img Add Product
Voice Analytics
Voice Analytics

Get Free Demo
img
CXone Customer Engagement
CXone Customer Engagement

Get Free Demo
img Add Product
Voice Analytics
Voice Analytics

Get Free Demo
img
CXone Customer Engagement
CXone Customer Engagement

Get Free Demo

  • Pricing

  • Features

  • Specifications

Quick View

  • Rating & Review
  • Platforms
  • Recommended

  • Not Available

  • icon_ubuntu icon_desktop

  • Not Available

  • Not Available

  • icon_ubuntu icon_desktop icon_linux

  • Not Available

Pricing

img

Price Plans

Price on Request

Get customise plan according to your business requirement

Get Price

Price on Request

Get customise plan according to your business requirement

Get Price

  • Techjockey Verified
  • Free Trial
  • Lifetime Plan
  • img
  • img Free Trial
  • img
  • img
  • img Free Trial
  • img

Offers

img

Available offers & discounts

img Save upto 28%, Get GST Invoice on your business purchase

img Buy Now & Pay Later, Check offer on payment page.

img Save upto 28%, Get GST Invoice on your business purchase

img Buy Now & Pay Later, Check offer on payment page.

img

Get Exclusive Offer

Best deals by our expert on your business requirements

Best Use for

img

Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

img
img

Features

img

Product features

  • checked Performance evaluation
  • checked Speaker Identification
  • checked Gender Identification
  • checked Likelihood Ratio Calculation
  • checked Speech Silence Detection
  • checked Keyword Tracking
  • checked Analytics and Reporting
  • checked Workforce Optimization
  • checked AI Driven Feedback and Automation
  • checked Speaker Identification
  • checked Gender Identification
  • checked Speech Silence Detection
  • checked Integration

Specifications

img

Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

img

Top Alternative Products

Five9

Five9

3CLogic’s predictive dialer

3CLogic’s predictive dialer

Calabrio ONE

Calabrio ONE

Lovo AI

Lovo AI

See all Voice Analytics alternatives img
Five9

Five9

3CLogic’s predictive dialer

3CLogic’s predictive dialer

Calabrio ONE

Calabrio ONE

Lovo AI

Lovo AI

See all CXone Customer Engagement alternatives img

Send this comparison to my inbox

img Get directly in your email inbox on your Whatsapp

Popular Comparisons

Similar Comparison

Voice Analytics
Invocalogo
Voice Analytics vs Invoca img
img
Voice Analytics
marchexlogo
Voice Analytics vs Marchex img
img
Voice Analytics
800.comlogo
Voice Analytics vs 800.com img
img
Voice Analytics
UAnalyzelogo
Voice Analytics vs U Analyze img
img

Voice Analytics vs CXone Customer Engagement Comparison FAQs

Software questions,
answered

While Voice Analytics offers customized features, CXone Customer Engagement has diverse modules. Select between Voice Analytics or CXone Customer Engagement as per your business needs.

Both these products offer similar features but with a different approach. While Voice Analytics emphasizes on user experiences, CXone Customer Engagement focuses on functionalities.

It all depends on the functionalities that you prefer. While Voice Analytics offers add-ons along with essential features, CXone Customer Engagement emphasizes on customization.

No, the difference between Voice Analytics and CXone Customer Engagement lies in terms of features and functionalities. While Voice Analytics can be customized as per the user’s needs, CXone Customer Engagement addresses the diverse audience.

It depends upon your business requirement. Both Voice Analytics and CXone Customer Engagement provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Voice Analytics is customizable, Voice Analytics offers comprehensive modules.

A Quick Comparison Between Voice Analytics vs CXone Customer Engagement

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Voice Analytics vs CXone Customer Engagement In terms of Features
  • Comparison Between Voice Analytics and CXone Customer Engagement In terms of Deployment Type
  • Voice Analytics or CXone Customer Engagement: Which Is Ideal for Your Industry
  • Which Is Better? - Voice Analytics or CXone Customer Engagement

Comparison of Voice Analytics vs CXone Customer Engagement In terms of Features

Voice Analytics includes features like Performance evaluation, Speaker Identification, Gender Identification and Likelihood Ratio Calculation. CXone Customer Engagement is known for functionalities like Analytics and Reporting, Workforce Optimization, AI Driven Feedback and Automation and Speaker Identification. When you compare Voice Analytics vs CXone Customer Engagement, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Voice Analytics and CXone Customer Engagement In terms of Deployment Type

While Voice Analytics supports Web Based and On Premises deployment; CXone Customer Engagement is suitable for Web Based and On Premises deployment. While selecting between Voice Analytics and CXone Customer Engagement, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Voice Analytics or CXone Customer Engagement: Which Is Ideal for Your Industry

Voice Analytics is ideal for industries like All Industries. For All Industries, CXone Customer Engagement is a better choice. If you are confused between Voice Analytics or CXone Customer Engagement, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Voice Analytics or CXone Customer Engagement

Voice Analytics and CXone Customer Engagement can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Voice Analytics and CXone Customer Engagement during demo to decide which one is best for your business.

Author: Techjockey Team

Related Categories

Still got Questions on your mind?

Get answered by real users or software experts

Add Product to Compare

close

Recommended Products

20,000+ Software Listed 20,000+ Software Listed

Best Price Guaranteed Best Price Guaranteed

Free Expert Consultation Free Expert Consultation

2M+ Happy Customers 2M+ Happy Customers