VICIdial VS DialDesk

Let’s have a side-by-side comparison of VICIdial vs DialDesk to find out which one is better. This software comparison between VICIdial and DialDesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether VICIdial or DialDesk fits your business.

Comparison

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VICIdial

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DialDesk

4.7

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Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

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₹ 15000

Base 151 (Build Quarterly)

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Lifetime Plan

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Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

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4.7

6 Ratings & 6 Reviews

Features 4.5

Value for Money 4.8

Ease of Use 4.8

Customer Support 5

Likelihood to Recommend

See all DialDesk reviews

Pros & Cons

Pros

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DialDesk supports all industry verticals, making it a versatile solution for var...Read more - Monika Jul 04, 2024

I really liked this pay per use, it feels like more savings more connect. DialDe...Read more - Pravin Jul 04, 2024

Reviews

Verified customer reviews

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Currently no reviews are available. Please check back later

DialDesk - The Future of Customer Service.

Monika Jul 04, 2024

Versatile and Reliable

Pravin Jul 04, 2024

See all DialDesk reviews

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

BPO
Contact Center

All Industries

Features

Product features

Blended call handling
Web-configurable IVRs
Scheduled Callbacks
Three-Way calling within agent application
Integrated call recording
Agents operate remotely
Web-based agent & administrative interfaces
Reegulatory compliance capability
Broadcast & predictive dialing
Open-Source AGPLv2 licensed

Pay-As-You-Go Pricing
Resource Optimization
Sales ROI Boost
Enhanced Customer Experience
Industry Versatility
Scalability
Dedicated Account Manager
Centralized Complaint Helpdesk
Dedicated Training & Quality Assurance
Versant 5 Certified Agents
Deep Interaction Insights
Performance-Based Subscription Model
Comprehensive CRM Integration
24/7 Human Support
All-In-one solution
Proven Track Record

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Cube Call centre Solution

MyOperator

SanCCS

SanCCS Cloud

See all VICIdial alternatives

Cube Call centre Solution

MyOperator

SanCCS

SanCCS Cloud

See all DialDesk alternatives

VICIdial vs DialDesk Comparison FAQs

Software questions,
answered

While VICIdial offers customized features, DialDesk has diverse modules. Select between VICIdial or DialDesk as per your business needs.

Both these products offer similar features but with a different approach. While VICIdial emphasizes on user experiences, DialDesk focuses on functionalities.

It all depends on the functionalities that you prefer. While VICIdial offers add-ons along with essential features, DialDesk emphasizes on customization.

No, the difference between VICIdial and DialDesk lies in terms of features and functionalities. While VICIdial can be customized as per the user’s needs, DialDesk addresses the diverse audience.

It depends upon your business requirement. Both VICIdial and DialDesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While VICIdial is customizable, VICIdial offers comprehensive modules.

A Quick Comparison Between VICIdial vs DialDesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of VICIdial vs DialDesk In terms of Features
Comparison Between VICIdial and DialDesk In terms of Deployment Type
VICIdial or DialDesk: Which Is Ideal for Your Industry
Which Is Better? - VICIdial or DialDesk

Comparison of VICIdial vs DialDesk In terms of Features

VICIdial includes features like Call Center Management, Website Management, Callback Scheduling and Application Integration. DialDesk is known for functionalities like Pay-as-you-Use, Maximum resource optimization, Sales Management and Improve Customer Experience. When you compare VICIdial vs DialDesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between VICIdial and DialDesk In terms of Deployment Type

While VICIdial supports Web Based and On Premises deployment; DialDesk is suitable for Web Based deployment. While selecting between VICIdial and DialDesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

VICIdial or DialDesk: Which Is Ideal for Your Industry

VICIdial is ideal for industries like BPO and Contact Center. For All Industries, DialDesk is a better choice. If you are confused between VICIdial or DialDesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - VICIdial or DialDesk

VICIdial and DialDesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare VICIdial and DialDesk during demo to decide which one is best for your business.

Author: Techjockey Team

VICIdial VS DialDesk

We provide the best software solution for your business needs

VICIdial vs DialDesk Comparison FAQs

Is VICIdial better than DialDesk?

Are VICIdial and DialDesk same?

Which is better VICIdial or DialDesk?

Is VICIdial the same as DialDesk?

Can VICIdial replace DialDesk?

What is the difference between VICIdial and DialDesk?

A Quick Comparison Between VICIdial vs DialDesk

Comparison of VICIdial vs DialDesk In terms of Features

Comparison Between VICIdial and DialDesk In terms of Deployment Type

VICIdial or DialDesk: Which Is Ideal for Your Industry

Which Is Better? - VICIdial or DialDesk

VICIdial VS DialDesk

We provide the best software solution for your business needs

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VICIdial vs DialDesk Comparison FAQs

Is VICIdial better than DialDesk?

Are VICIdial and DialDesk same?

Which is better VICIdial or DialDesk?

Is VICIdial the same as DialDesk?

Can VICIdial replace DialDesk?

What is the difference between VICIdial and DialDesk?

A Quick Comparison Between VICIdial vs DialDesk

Comparison of VICIdial vs DialDesk In terms of Features

Comparison Between VICIdial and DialDesk In terms of Deployment Type

VICIdial or DialDesk: Which Is Ideal for Your Industry

Which Is Better? - VICIdial or DialDesk

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