Tentacle VS Freshdesk Contact Center

Let’s have a side-by-side comparison of Tentacle vs Freshdesk Contact Center to find out which one is better. This software comparison between Tentacle and Freshdesk Contact Center is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Tentacle or Freshdesk Contact Center fits your business.

Comparison

Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

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₹ 1399

Blossom(₹ 999 /user/month, billed annually ₹ 1,399 /user, billed monthly)

₹ 2799

Garden(₹ 1,999 /user/month,billed annually ₹ 2,799 /user, billed monthly)

₹ 4299

Estate(₹ 3,299 /user/month, billed annually ₹ 4,299 /user, billed monthly)

+ 3 more plans

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Lifetime Plan

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Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

Contact Center

Features

Product features

Mobile Support
Reports
Contacts
Campaigns
User Management
Outbound Calling
Blended Call Center
Predictive Dialer
Escalation Management
Live Chat
Call Recording
Web Base Application
Online Payment
Storage

Inbound Call Center
Queue Callback
Omnichannel Routing
Service Level Monitoring
Speech Enabled IVR
Email, social, chat, phone channels
Agent Scripts
Email Bot & Chatbots
IP Whitelisting
Call Recording Opt-out
Agent Availability Report
Abandoned Call Metrics
Smart Answer Bot
Call Center Agent Statuses
Call Barging
Advanced Call Metrics
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
IVR Facility
Call Monitoring
Fully Custom reports
Call conferencing
SIP Connections
Holiday Routing
Multilingual Support

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Life Web link Bulk Voice Call

BeTyphon

VanillaSoft

PhoneBurner

See all Tentacle alternatives

MyOperator

Cube Call centre Solution

SanCCS

DialDesk

See all Freshdesk Contact Center alternatives

Tentacle vs Freshdesk Contact Center Comparison FAQs

Software questions,
answered

While Tentacle offers customized features, Freshdesk Contact Center has diverse modules. Select between Tentacle or Freshdesk Contact Center as per your business needs.

Both these products offer similar features but with a different approach. While Tentacle emphasizes on user experiences, Freshdesk Contact Center focuses on functionalities.

It all depends on the functionalities that you prefer. While Tentacle offers add-ons along with essential features, Freshdesk Contact Center emphasizes on customization.

No, the difference between Tentacle and Freshdesk Contact Center lies in terms of features and functionalities. While Tentacle can be customized as per the user’s needs, Freshdesk Contact Center addresses the diverse audience.

It depends upon your business requirement. Both Tentacle and Freshdesk Contact Center provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Tentacle is customizable, Tentacle offers comprehensive modules.

A Quick Comparison Between Tentacle vs Freshdesk Contact Center

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Tentacle vs Freshdesk Contact Center In terms of Features
Comparison Between Tentacle and Freshdesk Contact Center In terms of Deployment Type
Tentacle or Freshdesk Contact Center: Which Is Ideal for Your Industry
Which Is Better? - Tentacle or Freshdesk Contact Center

Comparison of Tentacle vs Freshdesk Contact Center In terms of Features

Tentacle includes features like Mobile Support, Reports, Contacts and Campaigns. Freshdesk Contact Center is known for functionalities like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. When you compare Tentacle vs Freshdesk Contact Center, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Tentacle and Freshdesk Contact Center In terms of Deployment Type

While Tentacle supports Web Based deployment; Freshdesk Contact Center is suitable for Web Based deployment. While selecting between Tentacle and Freshdesk Contact Center, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Tentacle or Freshdesk Contact Center: Which Is Ideal for Your Industry

Tentacle is ideal for industries like All Industries. For Contact Center, Freshdesk Contact Center is a better choice. If you are confused between Tentacle or Freshdesk Contact Center, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Tentacle or Freshdesk Contact Center

Tentacle and Freshdesk Contact Center can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Tentacle and Freshdesk Contact Center during demo to decide which one is best for your business.

Author: Techjockey Team

Tentacle VS Freshdesk Contact Center

We provide the best software solution for your business needs

Tentacle vs Freshdesk Contact Center Comparison FAQs

Is Tentacle better than Freshdesk Contact Center?

Are Tentacle and Freshdesk Contact Center same?

Which is better Tentacle or Freshdesk Contact Center?

Is Tentacle the same as Freshdesk Contact Center?

Can Tentacle replace Freshdesk Contact Center?

What is the difference between Tentacle and Freshdesk Contact Center?

A Quick Comparison Between Tentacle vs Freshdesk Contact Center

Comparison of Tentacle vs Freshdesk Contact Center In terms of Features

Comparison Between Tentacle and Freshdesk Contact Center In terms of Deployment Type

Tentacle or Freshdesk Contact Center: Which Is Ideal for Your Industry

Which Is Better? - Tentacle or Freshdesk Contact Center

Tentacle VS Freshdesk Contact Center

We provide the best software solution for your business needs

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Tentacle vs Freshdesk Contact Center Comparison FAQs

Is Tentacle better than Freshdesk Contact Center?

Are Tentacle and Freshdesk Contact Center same?

Which is better Tentacle or Freshdesk Contact Center?

Is Tentacle the same as Freshdesk Contact Center?

Can Tentacle replace Freshdesk Contact Center?

What is the difference between Tentacle and Freshdesk Contact Center?

A Quick Comparison Between Tentacle vs Freshdesk Contact Center

Comparison of Tentacle vs Freshdesk Contact Center In terms of Features

Comparison Between Tentacle and Freshdesk Contact Center In terms of Deployment Type

Tentacle or Freshdesk Contact Center: Which Is Ideal for Your Industry

Which Is Better? - Tentacle or Freshdesk Contact Center

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