Tawk.to VS Freshchat

Let’s have a side-by-side comparison of Tawk.to vs Freshchat to find out which one is better. This software comparison between Tawk.to and Freshchat is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Tawk.to or Freshchat fits your business.

Comparison

Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

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₹ 1799

Growth (/agent/month, billed monthly) (/agent/month, billed annually)

₹ 4799

Pro (/agent/month, billed monthly) (/agent/month, billed annually)

₹ 7699

Enterprise (/agent/month, billed monthly) (/agent/month, billed annually)

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Lifetime Plan

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Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

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Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

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4.5

4 Ratings & 0 Reviews

Features 4.5

Value for Money 4.8

Ease of Use 4.2

Customer Support 4.5

Likelihood to Recommend

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Ticketing Management
File Transfer
Multi Language Support
Remove Branding
Mobile App
Real Time Monitoring
Customization & Branding
Lead Management
Automated Replies
Video Call
Integration
Trigger
Scheduling

Assignment Rules
Chat Bot
IP Whitelisting
Authentication
Email, social, chat, phone channels
Agent Scripts
Speech Enabled IVR
Offline Experience
Auto-Resolve
Chatbot Analytics
Messaging
Custom Reports
Agent Assist AI
Omniroute
Voicebot
Multilingual
Roles & Permissions
Live Translate
Priority Inbox
Canned Responses
Private Notes
User Events & Timeline
User Segmentation
Dashboards
Facebook Messenger
Team Inbox Lite
Files
Performance Reports
CSAT Surveys
WhatsApp Business
IntelliAssign
Co-Browsing
Abandoned Call Metrics

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

PlugtoChat

Chatwoot

Tiledesk

Botbiz

See all Tawk.to alternatives

Zoho SalesIQ

Zendesk

Chatwoot

PlugtoChat

See all Freshchat alternatives

Tawk.to vs Freshchat Comparison FAQs

Software questions,
answered

While Tawk.to offers customized features, Freshchat has diverse modules. Select between Tawk.to or Freshchat as per your business needs.

Both these products offer similar features but with a different approach. While Tawk.to emphasizes on user experiences, Freshchat focuses on functionalities.

It all depends on the functionalities that you prefer. While Tawk.to offers add-ons along with essential features, Freshchat emphasizes on customization.

No, the difference between Tawk.to and Freshchat lies in terms of features and functionalities. While Tawk.to can be customized as per the user’s needs, Freshchat addresses the diverse audience.

It depends upon your business requirement. Both Tawk.to and Freshchat provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Tawk.to is customizable, Tawk.to offers comprehensive modules.

A Quick Comparison Between Tawk.to vs Freshchat

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Tawk.to vs Freshchat In terms of Features
Comparison Between Tawk.to and Freshchat In terms of Deployment Type
Tawk.to or Freshchat: Which Is Ideal for Your Industry
Which Is Better? - Tawk.to or Freshchat

Comparison of Tawk.to vs Freshchat In terms of Features

Tawk.to includes features like Ticketing Management, File Transfer, Multi Language Support and Remove Branding. Freshchat is known for functionalities like Assignment Rules, Chat Bot, IP Whitelisting and Authentication. When you compare Tawk.to vs Freshchat, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Tawk.to and Freshchat In terms of Deployment Type

While Tawk.to supports Web Based deployment; Freshchat is suitable for Web Based deployment. While selecting between Tawk.to and Freshchat, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Tawk.to or Freshchat: Which Is Ideal for Your Industry

Tawk.to is ideal for industries like All Industries. For All Industries, Freshchat is a better choice. If you are confused between Tawk.to or Freshchat, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Tawk.to or Freshchat

Tawk.to and Freshchat can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Tawk.to and Freshchat during demo to decide which one is best for your business.

Author: Techjockey Team

Tawk.to VS Freshchat

We provide the best software solution for your business needs

Tawk.to vs Freshchat Comparison FAQs

Is Tawk.to better than Freshchat?

Are Tawk.to and Freshchat same?

Which is better Tawk.to or Freshchat?

Is Tawk.to the same as Freshchat?

Can Tawk.to replace Freshchat?

What is the difference between Tawk.to and Freshchat?

A Quick Comparison Between Tawk.to vs Freshchat

Comparison of Tawk.to vs Freshchat In terms of Features

Comparison Between Tawk.to and Freshchat In terms of Deployment Type

Tawk.to or Freshchat: Which Is Ideal for Your Industry

Which Is Better? - Tawk.to or Freshchat

Tawk.to VS Freshchat

We provide the best software solution for your business needs

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Tawk.to vs Freshchat Comparison FAQs

Is Tawk.to better than Freshchat?

Are Tawk.to and Freshchat same?

Which is better Tawk.to or Freshchat?

Is Tawk.to the same as Freshchat?

Can Tawk.to replace Freshchat?

What is the difference between Tawk.to and Freshchat?

A Quick Comparison Between Tawk.to vs Freshchat

Comparison of Tawk.to vs Freshchat In terms of Features

Comparison Between Tawk.to and Freshchat In terms of Deployment Type

Tawk.to or Freshchat: Which Is Ideal for Your Industry

Which Is Better? - Tawk.to or Freshchat

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