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Support CRM VS Hiver Help Desk Software

Let’s have a side-by-side comparison of Support CRM vs Hiver Help Desk Software to find out which one is better. This software comparison between Support CRM and Hiver Help Desk Software is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Support CRM or Hiver Help Desk Software fits your business.

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  • Rating & Review
  • Platforms
  • Recommended
  • img 11 Ratings & 10 Reviews
  • icon_desktop icon_Android
  • img 3 Ratings & 2 Reviews
  • icon_ubuntu icon_desktop icon_ios icon_Android icon_mac icon_linux

Pricing

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Price Plans

₹ 3750

CRM (Rs. 3,750 per month (Billed every 3 months))

View Details img

$ 13

Lite

$ 34

Pro

$ 48

Elite

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  • Techjockey Verified
  • Free Trial
  • Lifetime Plan
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  • img Free Trial
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  • img
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Offers

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Available offers & discounts

img Save upto 28%, Get GST Invoice on your business purchase

img Buy Now & Pay Later, Check offer on payment page.

img Save upto 28%, Get GST Invoice on your business purchase

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Best deals by our expert on your business requirements

Ratings

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Overall ratings

4.8

11 Ratings & 10 Reviews

98% Likelihood to Recommend

5

3 Ratings & 2 Reviews

100% Likelihood to Recommend

Pros & Cons

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Pros

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Very easy to use and our team is completely dependent on this application, for c...Read more - Shreyas Feb 18, 2025

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Simple Screens, Not Required any Expert to use the application - Manisha Bhave Feb 13, 2025

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I can't remember the last time i had to forward or cc someone on a thread. That'...Read more - Sowmya Chellaperumal Jul 03, 2023

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The platform required no implementation, easy onboarding with a 30 mins call dir...Read more - Arjun Rajagopal Jun 23, 2023

Cons

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Not Found any cons, we are satisfied with the product - Shreyas Feb 18, 2025

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Nothing - Manisha Bhave Feb 13, 2025

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None that I could think of - Sowmya Chellaperumal Jul 03, 2023

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None - Arjun Rajagopal Jun 23, 2023

Reviews

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Verified customer reviews

user friendly , pocket friendly ,

Shreyas Feb 18, 2025

Support CRM

Manisha Bhave Feb 13, 2025

extremely easy to adapt to and serves perfectly well for all customer service related activities.

Deepa Keen Jul 03, 2023

Seamless Collaboration Made Easy with Hiver

Sowmya Chellaperumal Jul 03, 2023

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Quotation Management
  • checked Contract Management
  • checked Receivable Management
  • checked Complaint Management
  • checked Inventory Management
  • checked Collaboration
  • checked Email Templates
  • checked Email Notes
  • checked Mobile App
  • checked Email Support
  • checked Auto - Responders
  • checked Automation
  • checked Access Control

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Freshdesk

Freshdesk


TxHelpDesk

TxHelpDesk


Stingo Helpdesk

Stingo Helpdesk


Vision Helpdesk

Vision Helpdesk


See all Support CRM alternatives img
Freshdesk

Freshdesk


TxHelpDesk

TxHelpDesk


Stingo Helpdesk

Stingo Helpdesk


Vision Helpdesk

Vision Helpdesk


See all Hiver Help Desk Software alternatives img

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Similar Comparison

Support CRM vs Hiver Help Desk Software Comparison FAQs

Software questions,
answered

While Support CRM offers customized features, Hiver Help Desk Software has diverse modules. Select between Support CRM or Hiver Help Desk Software as per your business needs.

Both these products offer similar features but with a different approach. While Support CRM emphasizes on user experiences, Hiver Help Desk Software focuses on functionalities.

It all depends on the functionalities that you prefer. While Support CRM offers add-ons along with essential features, Hiver Help Desk Software emphasizes on customization.

No, the difference between Support CRM and Hiver Help Desk Software lies in terms of features and functionalities. While Support CRM can be customized as per the user’s needs, Hiver Help Desk Software addresses the diverse audience.

It depends upon your business requirement. Both Support CRM and Hiver Help Desk Software provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Support CRM is customizable, Support CRM offers comprehensive modules.

A Quick Comparison Between Support CRM vs Hiver Help Desk Software

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Support CRM vs Hiver Help Desk Software In terms of Features
  • Comparison Between Support CRM and Hiver Help Desk Software In terms of Deployment Type
  • Support CRM or Hiver Help Desk Software: Which Is Ideal for Your Industry
  • Which Is Better? - Support CRM or Hiver Help Desk Software

Comparison of Support CRM vs Hiver Help Desk Software In terms of Features

Support CRM includes features like Quotation Management, Contract Management, Receivable Management and Complaint Management. Hiver Help Desk Software is known for functionalities like Collaboration, Email Templates, SMS / Email Notification and Mobile App. When you compare Support CRM vs Hiver Help Desk Software, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Support CRM and Hiver Help Desk Software In terms of Deployment Type

While Support CRM supports Web Based deployment; Hiver Help Desk Software is suitable for Web Based deployment. While selecting between Support CRM and Hiver Help Desk Software, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Support CRM or Hiver Help Desk Software: Which Is Ideal for Your Industry

Support CRM is ideal for industries like All Industries. For All Industries, Hiver Help Desk Software is a better choice. If you are confused between Support CRM or Hiver Help Desk Software, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Support CRM or Hiver Help Desk Software

Support CRM and Hiver Help Desk Software can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Support CRM and Hiver Help Desk Software during demo to decide which one is best for your business.

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