Compare SugarCRM VS Zoho CRM

Ratings

Overall ratings

4.4

4 Ratings & 0 Reviews

Features 4

Value for Money 4.3

Ease of Use 4.5

Customer Support 4.7

Likelihood to Recommend

4.4

55 Ratings & 49 Reviews

Features 4.5

Value for Money 4.4

Ease of Use 4.5

Customer Support 4.4

Likelihood to Recommend

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Pros & Cons

Pros

Not Available

Currently no pros are available. Please check back later

With this software, I can manage my sales funnel, pipeline, leads, and inventory...Read more - Ekansh Patheja Oct 10, 2023

Tracking and finding all my potential leads becomes easy with this software. Fil...Read more - Vijaya Grover Oct 10, 2023

Cons

Not Available

Currently no cons are available. Please check back later

It’s a little difficult to organise the leads. Need more features for it. - Ekansh Patheja Oct 10, 2023

It’s reporting feature can be improved. - Vijaya Grover Oct 10, 2023

Reviews

Verified customer reviews

Not Available

Currently no reviews are available. Please check back later

One of the best CRM software I’ve ever used

Ekansh Patheja Oct 10, 2023

A useful tool for capturing all my leads

Vijaya Grover Oct 10, 2023

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Reviews with Video

Not Available

Currently no reviews are available. Please check back later

What is Zoho CRM - Zoho CRM Review - Zoho CRM

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Marketing Automation

Email Marketing
Campaign Management
Lead Nurturing
Customer Journey Tracking
Customer Segmentation
Event-Triggered Workflows
Automated Campaigns

Email Marketing
Campaign Management
Lead Nurturing
Customer Journey Tracking
Customer Segmentation
Event-Triggered Workflows
Automated Campaigns

Data Sourcing / Integrations

Data Import/Export
Social Media Integration
Calendar Integration
Email Marketing Tools Integration
Marketing Tools Integration
Third Party Integrations
API Access
eCommerce Integrations
Interactive Voice Response (IVR) Integration

Data Import/Export
Social Media Integration
Calendar Integration
Email Marketing Tools Integration
Marketing Tools Integration
Third Party Integrations
API Access
eCommerce Integrations
Interactive Voice Response (IVR) Integration

Reporting & Analytics

Predictive Analytics
Custom Dashboards
Real Time Analytics
Sales Performance Reports
Customer Insights
Campaign Performance
Forecasting & Trends
Performance Tracking

Predictive Analytics
Custom Dashboards
Real Time Analytics
Sales Performance Reports
Customer Insights
Campaign Performance
Forecasting & Trends
Performance Tracking

Customer Data Management (CDM)

Contact Management
Account Management
Customer Profiles
Contact Segmentation
Activity History

Contact Management
Account Management
Customer Profiles
Contact Segmentation
Activity History

Sales Management

Quote Management
Workflow Automation and Management
Order Management
Opportunity & Pipeline Management
Contract Management
Sales Forecasting
Territory Management
Lead Management
Deal Management
Sales Automation

Quote Management
Workflow Automation and Management
Order Management
Opportunity & Pipeline Management
Contract Management
Sales Forecasting
Territory Management
Lead Management
Deal Management
Sales Automation

Collaboration Tools

Task / Activity Management
Team Communication
Document Sharing & File Storage
Omnichannel Support

Task / Activity Management
Team Communication
Document Sharing & File Storage
Omnichannel Support

Security & Compliance

Role-Based Access Control (RBAC)
Data Encryption
Audit Trails
Backup & Disaster Recovery
GDPR & Data Privacy

Role-Based Access Control (RBAC)
Data Encryption
Audit Trails
Backup & Disaster Recovery
GDPR & Data Privacy

AI & Machine Learning

Predictive Analytics
Lead Scoring
Chatbots

Predictive Analytics
Lead Scoring
Chatbots

Alerts & Notifications

Event-Triggered Notifications
Custom Workflow Alerts
System Errors/Failures
Customer Interaction Alerts
Workflow Trigger Alerts
SLA Violations
Lead Activity Alerts

Event-Triggered Notifications
Custom Workflow Alerts
System Errors/Failures
Customer Interaction Alerts
Workflow Trigger Alerts
SLA Violations
Lead Activity Alerts

Gallery

All Videos & Images

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Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English
français
Deutsche
Italiano
Español

Nederlands
English
français
Italiano
Português

Question and Answers

Product related question and answers

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Is Zoho an ERP or CRM?

Zoho is primarily a CRM (Customer Relationship Management) system. Zoho is a sui... Read more

What are the benefits of using Zoho CRM for marketing automation?

Zoho CRM supports campaign management, lead nurturing, customer segmentation, em... Read more

How to migrate data between Zoho CRM Accounts?

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Alternatives

Top Alternative Products

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SugarCRM vs Zoho CRM Comparison FAQs

Software questions,
answered

While SugarCRM offers customized features, Zoho CRM has diverse modules. Select between SugarCRM or Zoho CRM as per your business needs.

Both these products offer similar features but with a different approach. While SugarCRM emphasizes on user experiences, Zoho CRM focuses on functionalities.

It all depends on the functionalities that you prefer. While SugarCRM offers add-ons along with essential features, Zoho CRM emphasizes on customization.

No, the difference between SugarCRM and Zoho CRM lies in terms of features and functionalities. While SugarCRM can be customized as per the user’s needs, Zoho CRM addresses the diverse audience.

It depends upon your business requirement. Both SugarCRM and Zoho CRM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While SugarCRM is customizable, SugarCRM offers comprehensive modules.

A Quick Comparison Between SugarCRM vs Zoho CRM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of SugarCRM vs Zoho CRM In terms of Features
Comparison Between SugarCRM and Zoho CRM In terms of Deployment Type
SugarCRM or Zoho CRM: Which Is Ideal for Your Industry
Which Is Better? - SugarCRM or Zoho CRM

Comparison of SugarCRM vs Zoho CRM In terms of Features

SugarCRM includes features like Ticketing System, Chatbots, GDPR & Data Privacy and Backup & Disaster Recovery. Zoho CRM is known for functionalities like Opportunity & Pipeline Management, Customer Interaction Alerts, System Errors/Failures and Custom Workflow Alerts. When you compare SugarCRM vs Zoho CRM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between SugarCRM and Zoho CRM In terms of Deployment Type

While SugarCRM supports Web Based deployment; Zoho CRM is suitable for Web Based deployment. While selecting between SugarCRM and Zoho CRM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

SugarCRM or Zoho CRM: Which Is Ideal for Your Industry

SugarCRM is ideal for industries like All Industries. For All Industries, Zoho CRM is a better choice. If you are confused between SugarCRM or Zoho CRM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - SugarCRM or Zoho CRM

SugarCRM and Zoho CRM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare SugarCRM and Zoho CRM during demo to decide which one is best for your business.

Author: Virender Singh

SugarCRM VS Zoho CRM

SugarCRM vs Zoho CRM: Comparision Video

SugarCRM vs Zoho CRM Comparison FAQs

Is SugarCRM better than Zoho CRM?

Are SugarCRM and Zoho CRM same?

Which is better SugarCRM or Zoho CRM?

Is SugarCRM the same as Zoho CRM?

Can SugarCRM replace Zoho CRM?

What is the difference between SugarCRM and Zoho CRM?

A Quick Comparison Between SugarCRM vs Zoho CRM

Comparison of SugarCRM vs Zoho CRM In terms of Features

Comparison Between SugarCRM and Zoho CRM In terms of Deployment Type

SugarCRM or Zoho CRM: Which Is Ideal for Your Industry

Which Is Better? - SugarCRM or Zoho CRM

SugarCRM VS Zoho CRM

SugarCRM vs Zoho CRM: Comparision Video

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SugarCRM vs Zoho CRM Comparison FAQs

Is SugarCRM better than Zoho CRM?

Are SugarCRM and Zoho CRM same?

Which is better SugarCRM or Zoho CRM?

Is SugarCRM the same as Zoho CRM?

Can SugarCRM replace Zoho CRM?

What is the difference between SugarCRM and Zoho CRM?

A Quick Comparison Between SugarCRM vs Zoho CRM

Comparison of SugarCRM vs Zoho CRM In terms of Features

Comparison Between SugarCRM and Zoho CRM In terms of Deployment Type

SugarCRM or Zoho CRM: Which Is Ideal for Your Industry

Which Is Better? - SugarCRM or Zoho CRM

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