Compare SugarCRM VS Salesforce CRM

Ratings

Overall ratings

4.4

4 Ratings & 0 Reviews

Features 4

Value for Money 4.3

Ease of Use 4.5

Customer Support 4.7

Likelihood to Recommend

4.6

34 Ratings & 23 Reviews

Features 4.6

Value for Money 4.4

Ease of Use 4.6

Customer Support 4.7

Likelihood to Recommend

See all Salesforce CRM reviews

Pros & Cons

Pros

Not Available

Currently no pros are available. Please check back later

Best customer relationship management tool. I have used this tool for two years,...Read more - lucky May 11, 2024

Salesforce is fast, simple, and easy-to-use software. It has different functions...Read more - Shraddha Srivastava Feb 26, 2024

Cons

Not Available

Currently no cons are available. Please check back later

It’s hard to use for beginners like me. It does have a learning curve. - Shraddha Srivastava Feb 26, 2024

It takes time to update the process. I think this can be improved in the latest ...Read more - Komal Feb 23, 2024

Reviews

Verified customer reviews

Not Available

Currently no reviews are available. Please check back later

I can easily collect and share data with the help of Salesforce.

Shraddha Srivastava Feb 26, 2024

The objective was to put together a meaningful guerrilla activation for the opening of one of our new sites

Indu Dec 18, 2023

See all Salesforce CRM reviews

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Marketing Automation

Email Marketing
Campaign Management
Lead Nurturing
Customer Journey Tracking
Customer Segmentation
Event-Triggered Workflows
Automated Campaigns

Email Marketing
Campaign Management
Lead Nurturing
Customer Journey Tracking
Customer Segmentation
Event-Triggered Workflows
Automated Campaigns

Data Sourcing / Integrations

Data Import/Export
Social Media Integration
Calendar Integration
Email Marketing Tools Integration
Marketing Tools Integration
Third Party Integrations
API Access
eCommerce Integrations
Interactive Voice Response (IVR) Integration

Data Import/Export
Social Media Integration
Calendar Integration
Email Marketing Tools Integration
Marketing Tools Integration
Third Party Integrations
API Access
eCommerce Integrations
Interactive Voice Response (IVR) Integration

Reporting & Analytics

Predictive Analytics
Custom Dashboards
Real Time Analytics
Sales Performance Reports
Customer Insights
Campaign Performance
Forecasting & Trends
Performance Tracking

Predictive Analytics
Custom Dashboards
Real Time Analytics
Sales Performance Reports
Customer Insights
Campaign Performance
Forecasting & Trends
Performance Tracking

Customer Data Management (CDM)

Contact Management
Account Management
Customer Profiles
Contact Segmentation
Activity History

Contact Management
Account Management
Customer Profiles
Contact Segmentation
Activity History

Sales Management

Quote Management
Workflow Automation and Management
Order Management
Opportunity & Pipeline Management
Contract Management
Sales Forecasting
Territory Management
Lead Management
Deal Management
Sales Automation

Quote Management
Workflow Automation and Management
Order Management
Opportunity & Pipeline Management
Contract Management
Sales Forecasting
Territory Management
Lead Management
Deal Management
Sales Automation

Collaboration Tools

Task / Activity Management
Team Communication
Document Sharing & File Storage
Omnichannel Support

Task / Activity Management
Team Communication
Document Sharing & File Storage
Omnichannel Support

Security & Compliance

Role-Based Access Control (RBAC)
Data Encryption
Audit Trails
Backup & Disaster Recovery
GDPR & Data Privacy

Role-Based Access Control (RBAC)
Data Encryption
Audit Trails
Backup & Disaster Recovery
GDPR & Data Privacy

AI & Machine Learning

Predictive Analytics
Lead Scoring
Chatbots

Predictive Analytics
Lead Scoring
Chatbots

Alerts & Notifications

Event-Triggered Notifications
Custom Workflow Alerts
System Errors/Failures
Customer Interaction Alerts
Workflow Trigger Alerts
SLA Violations
Lead Activity Alerts

Event-Triggered Notifications
Custom Workflow Alerts
System Errors/Failures
Customer Interaction Alerts
Workflow Trigger Alerts
SLA Violations
Lead Activity Alerts

Gallery

All Videos & Images

See all (3)

See all (4)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English
français
Deutsche
Italiano
Español

Nederlands
English
français
Italiano

Question and Answers

Product related question and answers

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Get answered by real users or software experts

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What is a revops in Salesforce CRM?

RevOps, or Revenue Operations, is a strategic approach that aligns marketing, sa... Read more

Where do we get a Salesforce CRM email list?

You can build an email list in Salesforce by navigating to the Contacts or Leads... Read more

What are the uses of the Salesforce CRM email database?

The Salesforce CRM email database is used for managing customer interactions, pe... Read more

See all Salesforce CRM Questions & Answers

Alternatives

Top Alternative Products

Zoho CRM

Zendesk Sell

Bitrix24

Leadhooper

See all SugarCRM alternatives

Zoho CRM

Zendesk Sell

Bitrix24

Leadhooper

See all Salesforce CRM alternatives

SugarCRM vs Salesforce CRM Comparison FAQs

Software questions,
answered

While SugarCRM offers customized features, Salesforce CRM has diverse modules. Select between SugarCRM or Salesforce CRM as per your business needs.

Both these products offer similar features but with a different approach. While SugarCRM emphasizes on user experiences, Salesforce CRM focuses on functionalities.

It all depends on the functionalities that you prefer. While SugarCRM offers add-ons along with essential features, Salesforce CRM emphasizes on customization.

No, the difference between SugarCRM and Salesforce CRM lies in terms of features and functionalities. While SugarCRM can be customized as per the user’s needs, Salesforce CRM addresses the diverse audience.

It depends upon your business requirement. Both SugarCRM and Salesforce CRM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While SugarCRM is customizable, SugarCRM offers comprehensive modules.

A Quick Comparison Between SugarCRM vs Salesforce CRM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of SugarCRM vs Salesforce CRM In terms of Features
Comparison Between SugarCRM and Salesforce CRM In terms of Deployment Type
SugarCRM or Salesforce CRM: Which Is Ideal for Your Industry
Which Is Better? - SugarCRM or Salesforce CRM

Comparison of SugarCRM vs Salesforce CRM In terms of Features

SugarCRM includes features like Ticketing System, Chatbots, GDPR & Data Privacy and Backup & Disaster Recovery. Salesforce CRM is known for functionalities like Permission Management, Sales Performance Reports, Custom Dashboards and Chatbots. When you compare SugarCRM vs Salesforce CRM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between SugarCRM and Salesforce CRM In terms of Deployment Type

While SugarCRM supports Web Based deployment; Salesforce CRM is suitable for Web Based deployment. While selecting between SugarCRM and Salesforce CRM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

SugarCRM or Salesforce CRM: Which Is Ideal for Your Industry

SugarCRM is ideal for industries like All Industries. For All Industries, Salesforce CRM is a better choice. If you are confused between SugarCRM or Salesforce CRM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - SugarCRM or Salesforce CRM

SugarCRM and Salesforce CRM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare SugarCRM and Salesforce CRM during demo to decide which one is best for your business.

Author: Virender Singh

SugarCRM VS Salesforce CRM

We provide the best software solution for your business needs

SugarCRM vs Salesforce CRM Comparison FAQs

Is SugarCRM better than Salesforce CRM?

Are SugarCRM and Salesforce CRM same?

Which is better SugarCRM or Salesforce CRM?

Is SugarCRM the same as Salesforce CRM?

Can SugarCRM replace Salesforce CRM?

What is the difference between SugarCRM and Salesforce CRM?

A Quick Comparison Between SugarCRM vs Salesforce CRM

Comparison of SugarCRM vs Salesforce CRM In terms of Features

Comparison Between SugarCRM and Salesforce CRM In terms of Deployment Type

SugarCRM or Salesforce CRM: Which Is Ideal for Your Industry

Which Is Better? - SugarCRM or Salesforce CRM

SugarCRM VS Salesforce CRM

We provide the best software solution for your business needs

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SugarCRM vs Salesforce CRM Comparison FAQs

Is SugarCRM better than Salesforce CRM?

Are SugarCRM and Salesforce CRM same?

Which is better SugarCRM or Salesforce CRM?

Is SugarCRM the same as Salesforce CRM?

Can SugarCRM replace Salesforce CRM?

What is the difference between SugarCRM and Salesforce CRM?

A Quick Comparison Between SugarCRM vs Salesforce CRM

Comparison of SugarCRM vs Salesforce CRM In terms of Features

Comparison Between SugarCRM and Salesforce CRM In terms of Deployment Type

SugarCRM or Salesforce CRM: Which Is Ideal for Your Industry

Which Is Better? - SugarCRM or Salesforce CRM

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