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  3. SugarCRM VS Freshsales CRM

SugarCRM VS Freshsales CRM

Let’s have a side-by-side comparison of SugarCRM vs Freshsales CRM to find out which one is better. This software comparison between SugarCRM and Freshsales CRM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether SugarCRM or Freshsales CRM fits your business.

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SugarCRM
SugarCRM

4.4

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Freshsales CRM
Freshsales CRM

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SugarCRM
SugarCRM

4.4

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Freshsales CRM
Freshsales CRM

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Pricing

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Price Plans

$ 19

Essentials ( Billed Annually 3 User Minimum, 9 User Maximum)

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₹ 1199

Growth (Rs. 999 /user/month, billed annually, Rs. 1199 /user, billed monthly)

₹ 3399

Pro (Rs. 2799 /user/month, billed annually , Rs. 3399 /user, billed monthly)

₹ 5999

Enterprise (Rs. 4999 /user/month, billed annually, Rs. 5999 /user/monthly )

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Offers

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Available offers & discounts

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Ratings

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Overall ratings

4.4

4 Ratings & 0 Reviews

87% Likelihood to Recommend

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgHospitality
  • imgE-Commerce
  • imgReal Estate

We provide the best software solution for your business needs

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Features

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Product features

  • checked Ticketing System
  • checked Chatbots
  • checked GDPR & Data Privacy
  • checked Backup & Disaster Recovery
  • checked Omnichannel Support
  • checked Document Sharing & File Storage
  • checked Interactive Voice Response (IVR) Integration
  • checked eCommerce Integrations
  • checked Marketing Tools Integration
  • checked Email Marketing Tools Integration
  • checked Automated Campaigns
  • checked Event-Triggered Workflows
  • checked Customer Segmentation
  • checked Opportunity & Pipeline Management
  • checked Custom Dashboards
  • checked Sales Performance Reports
  • checked Call Tracking and Recording
  • checked Landing Pages & Forms
  • checked Touchpoint Monitoring
  • checked Lead Activity Alerts
  • checked SLA Violations
  • checked Workflow Trigger Alerts
  • checked Customer Interaction Alerts
  • checked System Errors/Failures
  • checked Custom Workflow Alerts
  • checked Event-Triggered Notifications
  • checked Performance Tracking
  • checked Forecasting & Trends
  • checked Customer Insights
  • checked Third Party Integrations
  • checked Audit Trails
  • checked Data Import/Export
  • checked Real Time Analytics
  • checked Social Media Integration
  • checked Lead Scoring
  • checked Sales Forecasting
  • checked Predictive Analytics
  • checked Quote Management
  • checked Order Management
  • checked Account Management
  • checked Territory Management
  • checked Campaign Management
  • checked Lead Management
  • checked Email Marketing
  • checked Lead Nurturing
  • checked Deal Management
  • checked Role-Based Access Control (RBAC)
  • checked Activity History
  • checked Workflow Automation and Management
  • checked Task / Activity Management
  • checked Contact Segmentation
  • checked Team Communication
  • checked Campaign Performance
  • checked Calendar Integration
  • checked Customer Profiles
  • checked Customer Journey Tracking
  • checked Sales Automation
  • checked Data Encryption
  • checked API Access
  • checked Contact Management
  • checked Lead, Contact ,Account, and Deal Management
  • checked 25 Workflow Automations
  • checked 25 Teams
  • checked 5000 Bulk Emails/User/Day
  • checked 25 Sales Sequences/User
  • checked 100 Workflow Automations
  • checked 50 Teams
  • checked Advanced CRM Customization
  • checked Auto Profile Enrichment
  • checked Reports & Dashboard
  • checked Smartforms and Event Tracking
  • checked Multi Currency
  • checked Sales Goals
  • checked EEA Data Center
  • checked IP Whitelisting
  • checked Audit Logs
  • checked 10 Sales Sequences/User
  • checked 1000 Bulk Emails/User/Day
  • checked 10 Teams
  • checked Visual Sales Pipeline
  • checked 2-way Email Sync
  • checked Lead Scoring
  • checked Phone powered by Freshcaller
  • checked SMS Integration
  • checked Freshworks Integrations
  • checked Marketplace Apps
  • checked API Access
  • checked Territories and Lead Assignment
  • checked Smart Matches
  • checked Custom roles
  • checked Advanced Reports
  • checked 250 Bulk Emails/User/Day
  • checked 5 Sales Sequences/User
  • checked 10 Workflow Automations
  • checked Dedicated Account Manager

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgfrançais
  • imgDeutsche
  • imgItaliano
  • imgEspañol
  • imgEnglish

Alternatives

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Top Alternative Products

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Kylas CRM

See all SugarCRM alternatives img
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Cratio CRM

Bytepaper Sales CRM

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Kommo Sales CRM

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SugarCRM vs Freshsales CRM Comparison FAQs

Software questions,
answered

While SugarCRM offers customized features, Freshsales CRM has diverse modules. Select between SugarCRM or Freshsales CRM as per your business needs.

Both these products offer similar features but with a different approach. While SugarCRM emphasizes on user experiences, Freshsales CRM focuses on functionalities.

It all depends on the functionalities that you prefer. While SugarCRM offers add-ons along with essential features, Freshsales CRM emphasizes on customization.

No, the difference between SugarCRM and Freshsales CRM lies in terms of features and functionalities. While SugarCRM can be customized as per the user’s needs, Freshsales CRM addresses the diverse audience.

It depends upon your business requirement. Both SugarCRM and Freshsales CRM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While SugarCRM is customizable, SugarCRM offers comprehensive modules.

A Quick Comparison Between SugarCRM vs Freshsales CRM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of SugarCRM vs Freshsales CRM In terms of Features
  • Comparison Between SugarCRM and Freshsales CRM In terms of Deployment Type
  • SugarCRM or Freshsales CRM: Which Is Ideal for Your Industry
  • Which Is Better? - SugarCRM or Freshsales CRM

Comparison of SugarCRM vs Freshsales CRM In terms of Features

SugarCRM includes features like Ticketing System, Chatbots, GDPR & Data Privacy and Backup & Disaster Recovery. Freshsales CRM is known for functionalities like Lead, Contact ,Account, and Deal Management, 25 Workflow Automations, 25 Teams and 5000 Bulk Emails/User/Day. When you compare SugarCRM vs Freshsales CRM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between SugarCRM and Freshsales CRM In terms of Deployment Type

While SugarCRM supports Web Based deployment; Freshsales CRM is suitable for Web Based deployment. While selecting between SugarCRM and Freshsales CRM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

SugarCRM or Freshsales CRM: Which Is Ideal for Your Industry

SugarCRM is ideal for industries like All Industries. For Hospitality, E-Commerce and Real Estate, Freshsales CRM is a better choice. If you are confused between SugarCRM or Freshsales CRM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - SugarCRM or Freshsales CRM

SugarCRM and Freshsales CRM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare SugarCRM and Freshsales CRM during demo to decide which one is best for your business.

Author: Techjockey Team

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