Smartsupp VS Freshchat

Let’s have a side-by-side comparison of Smartsupp vs Freshchat to find out which one is better. This software comparison between Smartsupp and Freshchat is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Smartsupp or Freshchat fits your business.

Comparison

Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

Get Price

₹ 1799

Growth (/agent/month, billed monthly) (/agent/month, billed annually)

₹ 4799

Pro (/agent/month, billed monthly) (/agent/month, billed annually)

₹ 7699

Enterprise (/agent/month, billed monthly) (/agent/month, billed annually)

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Lifetime Plan

Free Trial

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

Not Available

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4.5

4 Ratings & 0 Reviews

Features 4.5

Value for Money 4.8

Ease of Use 4.2

Customer Support 4.5

Likelihood to Recommend

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Track impact
Optimum Resources
Adjust Smartsupp for website
Chat with visitors on your smartphone
Supported platforms
Record the screens of your visitors
Chat with visitors in real-time

Assignment Rules
Chat Bot
IP Whitelisting
Authentication
Email, social, chat, phone channels
Agent Scripts
Speech Enabled IVR
Offline Experience
Auto-Resolve
Chatbot Analytics
Messaging
Custom Reports
Agent Assist AI
Omniroute
Voicebot
Multilingual
Roles & Permissions
Live Translate
Priority Inbox
Canned Responses
Private Notes
User Events & Timeline
User Segmentation
Dashboards
Facebook Messenger
Team Inbox Lite
Files
Performance Reports
CSAT Surveys
WhatsApp Business
IntelliAssign
Co-Browsing
Abandoned Call Metrics

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

PlugtoChat

Chatwoot

Tiledesk

Botbiz

See all Smartsupp alternatives

Zoho SalesIQ

Zendesk

Chatwoot

PlugtoChat

See all Freshchat alternatives

Smartsupp vs Freshchat Comparison FAQs

Software questions,
answered

While Smartsupp offers customized features, Freshchat has diverse modules. Select between Smartsupp or Freshchat as per your business needs.

Both these products offer similar features but with a different approach. While Smartsupp emphasizes on user experiences, Freshchat focuses on functionalities.

It all depends on the functionalities that you prefer. While Smartsupp offers add-ons along with essential features, Freshchat emphasizes on customization.

No, the difference between Smartsupp and Freshchat lies in terms of features and functionalities. While Smartsupp can be customized as per the user’s needs, Freshchat addresses the diverse audience.

It depends upon your business requirement. Both Smartsupp and Freshchat provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Smartsupp is customizable, Smartsupp offers comprehensive modules.

A Quick Comparison Between Smartsupp vs Freshchat

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Smartsupp vs Freshchat In terms of Features
Comparison Between Smartsupp and Freshchat In terms of Deployment Type
Smartsupp or Freshchat: Which Is Ideal for Your Industry
Which Is Better? - Smartsupp or Freshchat

Comparison of Smartsupp vs Freshchat In terms of Features

Smartsupp includes features like Track impact, Optimum Resources, Adjust Smartsupp for website and Chat with visitors on your smartphone. Freshchat is known for functionalities like Assignment Rules, Chat Bot, IP Whitelisting and Authentication. When you compare Smartsupp vs Freshchat, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Smartsupp and Freshchat In terms of Deployment Type

While Smartsupp supports Web Based and On Premises deployment; Freshchat is suitable for Web Based deployment. While selecting between Smartsupp and Freshchat, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Smartsupp or Freshchat: Which Is Ideal for Your Industry

Smartsupp is ideal for industries like All Industries. For All Industries, Freshchat is a better choice. If you are confused between Smartsupp or Freshchat, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Smartsupp or Freshchat

Smartsupp and Freshchat can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Smartsupp and Freshchat during demo to decide which one is best for your business.

Author: Techjockey Team

Smartsupp VS Freshchat

We provide the best software solution for your business needs

Smartsupp vs Freshchat Comparison FAQs

Is Smartsupp better than Freshchat?

Are Smartsupp and Freshchat same?

Which is better Smartsupp or Freshchat?

Is Smartsupp the same as Freshchat?

Can Smartsupp replace Freshchat?

What is the difference between Smartsupp and Freshchat?

A Quick Comparison Between Smartsupp vs Freshchat

Comparison of Smartsupp vs Freshchat In terms of Features

Comparison Between Smartsupp and Freshchat In terms of Deployment Type

Smartsupp or Freshchat: Which Is Ideal for Your Industry

Which Is Better? - Smartsupp or Freshchat

Smartsupp VS Freshchat

We provide the best software solution for your business needs

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Smartsupp vs Freshchat Comparison FAQs

Is Smartsupp better than Freshchat?

Are Smartsupp and Freshchat same?

Which is better Smartsupp or Freshchat?

Is Smartsupp the same as Freshchat?

Can Smartsupp replace Freshchat?

What is the difference between Smartsupp and Freshchat?

A Quick Comparison Between Smartsupp vs Freshchat

Comparison of Smartsupp vs Freshchat In terms of Features

Comparison Between Smartsupp and Freshchat In terms of Deployment Type

Smartsupp or Freshchat: Which Is Ideal for Your Industry

Which Is Better? - Smartsupp or Freshchat

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