Service CRM VS Zoho CRM

Let’s have a side-by-side comparison of Service CRM vs Zoho CRM to find out which one is better. This software comparison between Service CRM and Zoho CRM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Service CRM or Zoho CRM fits your business.

Comparison

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Service CRM

4.6

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Zoho CRM

4.4

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Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

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₹ 1300

Standard

₹ 2100

Professional

₹ 3000

Enterprise

+ 1 more plans

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Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.6

4 Ratings & 4 Reviews

Features 4.7

Value for Money 4.3

Ease of Use 4.9

Customer Support 4.6

Likelihood to Recommend

See all Service CRM reviews

4.4

55 Ratings & 49 Reviews

Features 4.5

Value for Money 4.4

Ease of Use 4.5

Customer Support 4.4

Likelihood to Recommend

See all Zoho CRM reviews

Pros & Cons

Pros

I am looking for Car Wash Management System since long time. I am fully satisfie...Read more - Mayank Guptaa Aug 03, 2019

At first, I had figured I would lament purchasing from here. Yet, I couldn't hav...Read more - mohd akhlaque shaikh Feb 04, 2019

With this software, I can manage my sales funnel, pipeline, leads, and inventory...Read more - Ekansh Patheja Oct 10, 2023

Tracking and finding all my potential leads becomes easy with this software. Fil...Read more - Vijaya Grover Oct 10, 2023

Cons

Not Available

Currently no cons are available. Please check back later

It’s a little difficult to organise the leads. Need more features for it. - Ekansh Patheja Oct 10, 2023

It’s reporting feature can be improved. - Vijaya Grover Oct 10, 2023

Reviews

Verified customer reviews

Completely Unique software and App i found.

Mayank Guptaa Aug 03, 2019

excellent customer service, very understanding

Rajesh Rana Sep 06, 2018

See all Service CRM reviews

One of the best CRM software I’ve ever used

Ekansh Patheja Oct 10, 2023

A useful tool for capturing all my leads

Vijaya Grover Oct 10, 2023

See all Zoho CRM reviews

Reviews with Video

Not Available

Currently no reviews are available. Please check back later

What is Zoho CRM - Zoho CRM Review - Zoho CRM

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Inventory Management
Data Import/Export
Quote Management
Email Marketing
Quotations and Invoicing
Email & SMS Integration
Analytics & Reporting
SMS integration & Notification
Import/Export Management
Multi User
Customer Management
Employee Management
Payment Management
Complaint Management
AMC Management
Service Management
Quotation Preparation
Third-Party Integrations

Opportunity & Pipeline Management
Customer Interaction Alerts
System Errors/Failures
Custom Workflow Alerts
Event-Triggered Notifications
Performance Tracking
Forecasting & Trends
Customer Insights
Sales Performance Reports
Custom Dashboards
Chatbots
GDPR & Data Privacy
Backup & Disaster Recovery
Omnichannel Support
Workflow Trigger Alerts
SLA Violations
Lead Activity Alerts
Workflow Automation and Management
Task / Activity Management
Deal Management
Social Media Integration
Contract Management
Lead Management
Email Marketing
Contact Management
Ticketing System
Call Tracking and Recording
Landing Pages & Forms
Touchpoint Monitoring
Budget Tracking
Document Sharing & File Storage
Interactive Voice Response (IVR) Integration
Sales Automation
Data Encryption
API Access
Lead Nurturing
Real Time Analytics
Lead Scoring
Sales Forecasting
Account Management
Territory Management
Campaign Management
Data Import/Export
Predictive Analytics
Quote Management
Customer Journey Tracking
Customer Profiles
Calendar Integration
eCommerce Integrations
Marketing Tools Integration
Email Marketing Tools Integration
Automated Campaigns
Event-Triggered Workflows
Customer Segmentation
Third Party Integrations
Audit Trails
Role-Based Access Control (RBAC)
Activity History
Contact Segmentation
Team Communication
Campaign Performance
Order Management

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

Nederlands
English
français
Italiano
Português

Question and Answers

Product related question and answers

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Get answered by real users or software experts

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Is Zoho an ERP or CRM?

Zoho is primarily a CRM (Customer Relationship Management) system. Zoho is a sui... Read more

What are the benefits of using Zoho CRM for marketing automation?

Zoho CRM supports campaign management, lead nurturing, customer segmentation, em... Read more

How to migrate data between Zoho CRM Accounts?

See all Zoho CRM Questions & Answers

Alternatives

Top Alternative Products

QuikAllot

Lystloc

Field Force Software

URVA Service

See all Service CRM alternatives

Bigin CRM

Salesforce CRM

Kylas CRM

CrmOne

See all Zoho CRM alternatives

Service CRM vs Zoho CRM Comparison FAQs

Software questions,
answered

While Service CRM offers customized features, Zoho CRM has diverse modules. Select between Service CRM or Zoho CRM as per your business needs.

Both these products offer similar features but with a different approach. While Service CRM emphasizes on user experiences, Zoho CRM focuses on functionalities.

It all depends on the functionalities that you prefer. While Service CRM offers add-ons along with essential features, Zoho CRM emphasizes on customization.

No, the difference between Service CRM and Zoho CRM lies in terms of features and functionalities. While Service CRM can be customized as per the user’s needs, Zoho CRM addresses the diverse audience.

It depends upon your business requirement. Both Service CRM and Zoho CRM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Service CRM is customizable, Service CRM offers comprehensive modules.

A Quick Comparison Between Service CRM vs Zoho CRM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Service CRM vs Zoho CRM In terms of Features
Comparison Between Service CRM and Zoho CRM In terms of Deployment Type
Service CRM or Zoho CRM: Which Is Ideal for Your Industry
Which Is Better? - Service CRM or Zoho CRM

Comparison of Service CRM vs Zoho CRM In terms of Features

Service CRM includes features like Inventory Management, Data Import/Export, Quote Management and Email Marketing. Zoho CRM is known for functionalities like Opportunity & Pipeline Management, Customer Interaction Alerts, System Errors/Failures and Custom Workflow Alerts. When you compare Service CRM vs Zoho CRM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Service CRM and Zoho CRM In terms of Deployment Type

While Service CRM supports On Premises deployment; Zoho CRM is suitable for Web Based deployment. While selecting between Service CRM and Zoho CRM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Service CRM or Zoho CRM: Which Is Ideal for Your Industry

Service CRM is ideal for industries like All Industries. For All Industries, Zoho CRM is a better choice. If you are confused between Service CRM or Zoho CRM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Service CRM or Zoho CRM

Service CRM and Zoho CRM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Service CRM and Zoho CRM during demo to decide which one is best for your business.

Author: Techjockey Team

Service CRM VS Zoho CRM

We provide the best software solution for your business needs

Service CRM vs Zoho CRM Comparison FAQs

Is Service CRM better than Zoho CRM?

Are Service CRM and Zoho CRM same?

Which is better Service CRM or Zoho CRM?

Is Service CRM the same as Zoho CRM?

Can Service CRM replace Zoho CRM?

What is the difference between Service CRM and Zoho CRM?

A Quick Comparison Between Service CRM vs Zoho CRM

Comparison of Service CRM vs Zoho CRM In terms of Features

Comparison Between Service CRM and Zoho CRM In terms of Deployment Type

Service CRM or Zoho CRM: Which Is Ideal for Your Industry

Which Is Better? - Service CRM or Zoho CRM

Service CRM VS Zoho CRM

We provide the best software solution for your business needs

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Service CRM vs Zoho CRM Comparison FAQs

Is Service CRM better than Zoho CRM?

Are Service CRM and Zoho CRM same?

Which is better Service CRM or Zoho CRM?

Is Service CRM the same as Zoho CRM?

Can Service CRM replace Zoho CRM?

What is the difference between Service CRM and Zoho CRM?

A Quick Comparison Between Service CRM vs Zoho CRM

Comparison of Service CRM vs Zoho CRM In terms of Features

Comparison Between Service CRM and Zoho CRM In terms of Deployment Type

Service CRM or Zoho CRM: Which Is Ideal for Your Industry

Which Is Better? - Service CRM or Zoho CRM

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