Service CRM VS Bitrix24

Let’s have a side-by-side comparison of Service CRM vs Bitrix24 to find out which one is better. This software comparison between Service CRM and Bitrix24 is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Service CRM or Bitrix24 fits your business.

Comparison

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Service CRM

4.6

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Bitrix24

4.4

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Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

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₹ 1990

Bitrix24 Basic (includes 5 users)

₹ 4990

Bitrix24 Standard (includes 50 users)

₹ 9990

Bitrix24 Professional (includes 100 users)

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Lifetime Plan

Free Trial

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.6

4 Ratings & 4 Reviews

Features 4.7

Value for Money 4.3

Ease of Use 4.9

Customer Support 4.6

Likelihood to Recommend

See all Service CRM reviews

4.4

7 Ratings & 7 Reviews

Features 4.5

Value for Money 4.5

Ease of Use 4.2

Customer Support 4.2

Likelihood to Recommend

See all Bitrix24 reviews

Pros & Cons

Pros

I am looking for Car Wash Management System since long time. I am fully satisfie...Read more - Mayank Guptaa Aug 03, 2019

At first, I had figured I would lament purchasing from here. Yet, I couldn't hav...Read more - mohd akhlaque shaikh Feb 04, 2019

Bitrix24 is a great option because you can use all the features for free. Second...Read more - Mahesh Kumar Mar 26, 2022

I have found that bitrx 24 platform is great for managing client relationships, ...Read more - Shiv Shankar Mar 25, 2022

Cons

Not Available

Currently no cons are available. Please check back later

Some of the tools on the toolbar are hidden behind other tools, so they are not ...Read more - Mahesh Kumar Mar 26, 2022

Uploading a lot of files at once is extremely time consuming and even prone to e...Read more - Lalit Sah Mar 01, 2022

Reviews

Verified customer reviews

Completely Unique software and App i found.

Mayank Guptaa Aug 03, 2019

excellent customer service, very understanding

Rajesh Rana Sep 06, 2018

See all Service CRM reviews

Bitrix is an excellent solution for small and large businesses.

Mahesh Kumar Mar 26, 2022

Bitrix 24 offers many features to help team work more effectively.

Shiv Shankar Mar 25, 2022

See all Bitrix24 reviews

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Inventory Management
Data Import/Export
Quote Management
Email Marketing
Quotations and Invoicing
Email & SMS Integration
Analytics & Reporting
SMS integration & Notification
Import/Export Management
Multi User
Customer Management
Employee Management
Payment Management
Complaint Management
AMC Management
Service Management
Quotation Preparation
Third-Party Integrations

Opportunity & Pipeline Management
Forecasting & Trends
Customer Insights
Sales Performance Reports
Custom Dashboards
Chatbots
GDPR & Data Privacy
Backup & Disaster Recovery
Omnichannel Support
Document Sharing & File Storage
Interactive Voice Response (IVR) Integration
eCommerce Integrations
Marketing Tools Integration
Email Marketing Tools Integration
Performance Tracking
Event-Triggered Notifications
Task / Activity Management
Quote Management
Ticketing System
Call Tracking and Recording
Landing Pages & Forms
Touchpoint Monitoring
Budget Tracking
Lead Activity Alerts
SLA Violations
Workflow Trigger Alerts
Customer Interaction Alerts
System Errors/Failures
Custom Workflow Alerts
Automated Campaigns
Event-Triggered Workflows
Customer Segmentation
Lead Nurturing
Data Import/Export
Real Time Analytics
Social Media Integration
Lead Scoring
Sales Forecasting
Predictive Analytics
Order Management
Account Management
Territory Management
Campaign Management
Lead Management
Email Marketing
Deal Management
API Access
Third Party Integrations
Audit Trails
Role-Based Access Control (RBAC)
Activity History
Workflow Automation and Management
Contact Segmentation
Team Communication
Campaign Performance
Calendar Integration
Customer Profiles
Customer Journey Tracking
Sales Automation
Data Encryption
Contact Management

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

Nederlands
English
français
Italiano

Question and Answers

Product related question and answers

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Is Bitrix24 Cloud based?

Yes, Bitrix24 is a cloud-based CRM platform.

How to send bulk emails with Bitrix24?

Use the CRM’s email marketing tools to create and send bulk email campaigns to... Read more

How to connect with Bitrix24 Live Chat?

Set up Live Chat from the Contact Center module, integrate it with your website,... Read more

See all Bitrix24 Questions & Answers

Alternatives

Top Alternative Products

Zoho CRM

Zendesk Sell

Salesforce CRM

Leadhooper

See all Service CRM alternatives

Zoho CRM

Zendesk Sell

Salesforce CRM

Leadhooper

See all Bitrix24 alternatives

Service CRM vs Bitrix24 Comparison FAQs

Software questions,
answered

While Service CRM offers customized features, Bitrix24 has diverse modules. Select between Service CRM or Bitrix24 as per your business needs.

Both these products offer similar features but with a different approach. While Service CRM emphasizes on user experiences, Bitrix24 focuses on functionalities.

It all depends on the functionalities that you prefer. While Service CRM offers add-ons along with essential features, Bitrix24 emphasizes on customization.

No, the difference between Service CRM and Bitrix24 lies in terms of features and functionalities. While Service CRM can be customized as per the user’s needs, Bitrix24 addresses the diverse audience.

It depends upon your business requirement. Both Service CRM and Bitrix24 provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Service CRM is customizable, Service CRM offers comprehensive modules.

A Quick Comparison Between Service CRM vs Bitrix24

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Service CRM vs Bitrix24 In terms of Features
Comparison Between Service CRM and Bitrix24 In terms of Deployment Type
Service CRM or Bitrix24: Which Is Ideal for Your Industry
Which Is Better? - Service CRM or Bitrix24

Comparison of Service CRM vs Bitrix24 In terms of Features

Service CRM includes features like Inventory Management, Data Import/Export, Quote Management and Email Marketing. Bitrix24 is known for functionalities like Opportunity & Pipeline Management, Forecasting & Trends, Customer Insights and Sales Performance Reports. When you compare Service CRM vs Bitrix24, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Service CRM and Bitrix24 In terms of Deployment Type

While Service CRM supports On Premises deployment; Bitrix24 is suitable for Web Based and On Premises deployment. While selecting between Service CRM and Bitrix24, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Service CRM or Bitrix24: Which Is Ideal for Your Industry

Service CRM is ideal for industries like All Industries. For All Industries, Bitrix24 is a better choice. If you are confused between Service CRM or Bitrix24, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Service CRM or Bitrix24

Service CRM and Bitrix24 can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Service CRM and Bitrix24 during demo to decide which one is best for your business.

Author: Techjockey Team

Service CRM VS Bitrix24

We provide the best software solution for your business needs

Service CRM vs Bitrix24 Comparison FAQs

Is Service CRM better than Bitrix24?

Are Service CRM and Bitrix24 same?

Which is better Service CRM or Bitrix24?

Is Service CRM the same as Bitrix24?

Can Service CRM replace Bitrix24?

What is the difference between Service CRM and Bitrix24?

A Quick Comparison Between Service CRM vs Bitrix24

Comparison of Service CRM vs Bitrix24 In terms of Features

Comparison Between Service CRM and Bitrix24 In terms of Deployment Type

Service CRM or Bitrix24: Which Is Ideal for Your Industry

Which Is Better? - Service CRM or Bitrix24

Service CRM VS Bitrix24

We provide the best software solution for your business needs

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Service CRM vs Bitrix24 Comparison FAQs

Is Service CRM better than Bitrix24?

Are Service CRM and Bitrix24 same?

Which is better Service CRM or Bitrix24?

Is Service CRM the same as Bitrix24?

Can Service CRM replace Bitrix24?

What is the difference between Service CRM and Bitrix24?

A Quick Comparison Between Service CRM vs Bitrix24

Comparison of Service CRM vs Bitrix24 In terms of Features

Comparison Between Service CRM and Bitrix24 In terms of Deployment Type

Service CRM or Bitrix24: Which Is Ideal for Your Industry

Which Is Better? - Service CRM or Bitrix24

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