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Servicenow VS SolarWinds IT Service Desk

Let’s have a side-by-side comparison of Servicenow vs SolarWinds IT Service Desk to find out which one is better. This software comparison between Servicenow and SolarWinds IT Service Desk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Servicenow or SolarWinds IT Service Desk fits your business.

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  • img 4 Ratings & 3 Reviews
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Price Plans

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Available offers & discounts

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Ratings

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Overall ratings

4.5

4 Ratings & 3 Reviews

92% Likelihood to Recommend

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Pros & Cons

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Pros

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Easy to use and deploy, we are managing our service and changes using ServiceNow...Read more - Amar Yadav Mar 05, 2023

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Simplicity of usage and use. Easy to understand UI. Simple to make dashboards fo...Read more - Aneesh Sahni Dec 07, 2018

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Cons

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Nothing more to complaint about ServiceNow, everything going well for me for inc...Read more - Amar Yadav Mar 05, 2023

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Reviews

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Verified customer reviews

Best IT Service manangement tool

Amar Yadav Mar 05, 2023

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Reporting & analytics
  • checked Service Management
  • checked Incident Management
  • checked Collaboration
  • checked Flow Designer
  • checked Application Development
  • checked Predictive Intelligence
  • checked IT Asset Management
  • checked Release Management
  • checked Dashboards
  • checked Benchmarking
  • checked Risk Detection
  • checked Problem Management
  • checked Change Management
  • checked Employee Service Portal
  • checked Incident Management
  • checked Reporting

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

HCL SX ITSM

HCL SX ITSM


Freshservice

Freshservice


Jira Service Management

Jira Service Management


BMC Helix ITSM

BMC Helix ITSM


See all Servicenow alternatives img
dinCloud HVD

dinCloud HVD


Cloud Workstations

Cloud Workstations


Dell APEX (PCaaS)

Dell APEX (PCaaS)


Azure Virtual Desktop

Azure Virtual Desktop


See all SolarWinds IT Service Desk alternatives img

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Similar Comparison

Servicenow vs SolarWinds IT Service Desk Comparison FAQs

Software questions,
answered

While Servicenow offers customized features, SolarWinds IT Service Desk has diverse modules. Select between Servicenow or SolarWinds IT Service Desk as per your business needs.

Both these products offer similar features but with a different approach. While Servicenow emphasizes on user experiences, SolarWinds IT Service Desk focuses on functionalities.

It all depends on the functionalities that you prefer. While Servicenow offers add-ons along with essential features, SolarWinds IT Service Desk emphasizes on customization.

No, the difference between Servicenow and SolarWinds IT Service Desk lies in terms of features and functionalities. While Servicenow can be customized as per the user’s needs, SolarWinds IT Service Desk addresses the diverse audience.

It depends upon your business requirement. Both Servicenow and SolarWinds IT Service Desk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Servicenow is customizable, Servicenow offers comprehensive modules.

A Quick Comparison Between Servicenow vs SolarWinds IT Service Desk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Servicenow vs SolarWinds IT Service Desk In terms of Features
  • Comparison Between Servicenow and SolarWinds IT Service Desk In terms of Deployment Type
  • Servicenow or SolarWinds IT Service Desk: Which Is Ideal for Your Industry
  • Which Is Better? - Servicenow or SolarWinds IT Service Desk

Comparison of Servicenow vs SolarWinds IT Service Desk In terms of Features

Servicenow includes features like Reporting & analytics, Service Management, Incident Management and Collaboration. SolarWinds IT Service Desk is known for functionalities like IT Asset Management, Release Management, Dashboards and Benchmarking. When you compare Servicenow vs SolarWinds IT Service Desk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Servicenow and SolarWinds IT Service Desk In terms of Deployment Type

While Servicenow supports Web Based deployment; SolarWinds IT Service Desk is suitable for Web Based and On Premises deployment. While selecting between Servicenow and SolarWinds IT Service Desk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Servicenow or SolarWinds IT Service Desk: Which Is Ideal for Your Industry

Servicenow is ideal for industries like All Industries. For All Industries, SolarWinds IT Service Desk is a better choice. If you are confused between Servicenow or SolarWinds IT Service Desk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Servicenow or SolarWinds IT Service Desk

Servicenow and SolarWinds IT Service Desk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Servicenow and SolarWinds IT Service Desk during demo to decide which one is best for your business.

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