Servicenow VS Freshservice

Let’s have a side-by-side comparison of Servicenow vs Freshservice to find out which one is better. This software comparison between Servicenow and Freshservice is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Servicenow or Freshservice fits your business.

Comparison

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Servicenow

4.5

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Freshservice

4.5

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Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

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₹ 1499

Blossom(₹ 999/agent/month billed yearly and ₹ 1,499 /agent/month billed monthly)

₹ 2999

Garden(₹ 2,499/agent/month billed yearly and ₹ 2,999/agent/month billed monthly)

₹ 4499

Estate(₹ 3,499/agent/month billed yearly and ₹ 4,499 /agent/month billed monthly)

+ 1 more plans

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Lifetime Plan

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Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.5

4 Ratings & 3 Reviews

Features 4.3

Value for Money 4.7

Ease of Use 4.3

Customer Support 4.3

Likelihood to Recommend

See all Servicenow reviews

4.5

1 Ratings & 0 Reviews

Features 4.5

Value for Money 4.5

Ease of Use 4.5

Customer Support 4.5

Likelihood to Recommend

Pros & Cons

Pros

Easy to use and deploy, we are managing our service and changes using ServiceNow...Read more - Amar Yadav Mar 05, 2023

Simplicity of usage and use. Easy to understand UI. Simple to make dashboards fo...Read more - Aneesh Sahni Dec 07, 2018

Not Available

Currently no pros are available. Please check back later

Cons

Nothing more to complaint about ServiceNow, everything going well for me for inc...Read more - Amar Yadav Mar 05, 2023

Not Available

Currently no cons are available. Please check back later

Reviews

Verified customer reviews

Best IT Service manangement tool

Amar Yadav Mar 05, 2023

See all Servicenow reviews

Not Available

Currently no reviews are available. Please check back later

Reviews with Video

See all (1)

Best IT service management software| Freshservice review| Cloud Based ITSM software

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Reporting & analytics
Service Management
Incident Management
Collaboration
Flow Designer
Application Development
Predictive Intelligence

Incident Management
Contract / License Management
Self Service Portal
Multi - language
Customization
Analytics
Project Management
IP Whitelisting
Sandbox
Audit Logs
Security
Knowledge Management
Workflow Management
Task Management
Dashboards
Inventory Management
Asset Lifecycle Management
Reports
Mobile App
Customer Success Manager

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

HCL SX ITSM

Jira Service Management

BMC Helix ITSM

ZenAdmin

See all Servicenow alternatives

HCL SX ITSM

Jira Service Management

BMC Helix ITSM

ZenAdmin

See all Freshservice alternatives

Servicenow vs Freshservice Comparison FAQs

Software questions,
answered

While Servicenow offers customized features, Freshservice has diverse modules. Select between Servicenow or Freshservice as per your business needs.

Both these products offer similar features but with a different approach. While Servicenow emphasizes on user experiences, Freshservice focuses on functionalities.

It all depends on the functionalities that you prefer. While Servicenow offers add-ons along with essential features, Freshservice emphasizes on customization.

No, the difference between Servicenow and Freshservice lies in terms of features and functionalities. While Servicenow can be customized as per the user’s needs, Freshservice addresses the diverse audience.

It depends upon your business requirement. Both Servicenow and Freshservice provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Servicenow is customizable, Servicenow offers comprehensive modules.

A Quick Comparison Between Servicenow vs Freshservice

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Servicenow vs Freshservice In terms of Features
Comparison Between Servicenow and Freshservice In terms of Deployment Type
Servicenow or Freshservice: Which Is Ideal for Your Industry
Which Is Better? - Servicenow or Freshservice

Comparison of Servicenow vs Freshservice In terms of Features

Servicenow includes features like Reporting & analytics, Service Management, Incident Management and Collaboration. Freshservice is known for functionalities like Incident Management, Contract / License Management, Self Service Portal and Multi - language. When you compare Servicenow vs Freshservice, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Servicenow and Freshservice In terms of Deployment Type

While Servicenow supports Web Based deployment; Freshservice is suitable for Web Based deployment. While selecting between Servicenow and Freshservice, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Servicenow or Freshservice: Which Is Ideal for Your Industry

Servicenow is ideal for industries like All Industries. For All Industries, Freshservice is a better choice. If you are confused between Servicenow or Freshservice, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Servicenow or Freshservice

Servicenow and Freshservice can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Servicenow and Freshservice during demo to decide which one is best for your business.

Author: Techjockey Team

Servicenow VS Freshservice

We provide the best software solution for your business needs

Servicenow vs Freshservice Comparison FAQs

Is Servicenow better than Freshservice?

Are Servicenow and Freshservice same?

Which is better Servicenow or Freshservice?

Is Servicenow the same as Freshservice?

Can Servicenow replace Freshservice?

What is the difference between Servicenow and Freshservice?

A Quick Comparison Between Servicenow vs Freshservice

Comparison of Servicenow vs Freshservice In terms of Features

Comparison Between Servicenow and Freshservice In terms of Deployment Type

Servicenow or Freshservice: Which Is Ideal for Your Industry

Which Is Better? - Servicenow or Freshservice

Servicenow VS Freshservice

We provide the best software solution for your business needs

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Servicenow vs Freshservice Comparison FAQs

Is Servicenow better than Freshservice?

Are Servicenow and Freshservice same?

Which is better Servicenow or Freshservice?

Is Servicenow the same as Freshservice?

Can Servicenow replace Freshservice?

What is the difference between Servicenow and Freshservice?

A Quick Comparison Between Servicenow vs Freshservice

Comparison of Servicenow vs Freshservice In terms of Features

Comparison Between Servicenow and Freshservice In terms of Deployment Type

Servicenow or Freshservice: Which Is Ideal for Your Industry

Which Is Better? - Servicenow or Freshservice

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