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SanCCS Cloud VS VICIdial

Let’s have a side-by-side comparison of SanCCS Cloud vs VICIdial to find out which one is better. This software comparison between SanCCS Cloud and VICIdial is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether SanCCS Cloud or VICIdial fits your business.

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  • img 1 Ratings & 1 Reviews
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Pricing

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Price Plans

₹ 1799

SanCCS Cloud

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Offers

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Available offers & discounts

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Ratings

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Overall ratings

5

1 Ratings & 1 Reviews

100% Likelihood to Recommend

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Pros & Cons

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Pros

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The platform is really user friendly. You can drive yourself into very deep tech...Read more - gaurav Nov 22, 2021

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgBPO
  • imgContact Center

We provide the best software solution for your business needs

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Features

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Product features

  • checked Automatic Call Distribution
  • checked Skill Based Routing
  • checked Real Time Analytics and Report
  • checked Voicemail to Email/Voicemail Groups
  • checked Route by Caller ID
  • checked Remote Office Support
  • checked Music on Hold/Music on Transfer
  • checked Call Conference
  • checked Blind/Call Transfer
  • checked Automated Attendant
  • checked Remote Extensions
  • checked Self Designable Web based CRM
  • checked Click to Call Integration
  • checked Agent Performance MIS
  • checked Seamless Integration
  • checked Multilevel IVR
  • checked Third Party CRM Integration
  • checked Blended call handling
  • checked Web-configurable IVRs
  • checked Scheduled Callbacks
  • checked Three-Way calling within agent application
  • checked Integrated call recording
  • checked Agents operate remotely
  • checked Web-based agent & administrative interfaces
  • checked Reegulatory compliance capability
  • checked Broadcast & predictive dialing
  • checked Open-Source AGPLv2 licensed

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

SanCCS

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Cube Call centre Solution

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MyOperator

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SanCCS

SanCCS


DialDesk

DialDesk


See all VICIdial alternatives img

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Similar Comparison

SanCCS Cloud vs VICIdial Comparison FAQs

Software questions,
answered

While SanCCS Cloud offers customized features, VICIdial has diverse modules. Select between SanCCS Cloud or VICIdial as per your business needs.

Both these products offer similar features but with a different approach. While SanCCS Cloud emphasizes on user experiences, VICIdial focuses on functionalities.

It all depends on the functionalities that you prefer. While SanCCS Cloud offers add-ons along with essential features, VICIdial emphasizes on customization.

No, the difference between SanCCS Cloud and VICIdial lies in terms of features and functionalities. While SanCCS Cloud can be customized as per the user’s needs, VICIdial addresses the diverse audience.

It depends upon your business requirement. Both SanCCS Cloud and VICIdial provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While SanCCS Cloud is customizable, SanCCS Cloud offers comprehensive modules.

A Quick Comparison Between SanCCS Cloud vs VICIdial

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of SanCCS Cloud vs VICIdial In terms of Features
  • Comparison Between SanCCS Cloud and VICIdial In terms of Deployment Type
  • SanCCS Cloud or VICIdial: Which Is Ideal for Your Industry
  • Which Is Better? - SanCCS Cloud or VICIdial

Comparison of SanCCS Cloud vs VICIdial In terms of Features

SanCCS Cloud includes features like Automatic Device Recognition, Skill Based Routing, Real Time Analytics and Voicemail. VICIdial is known for functionalities like Call Center Management, Website Management, Callback Scheduling and Application Integration. When you compare SanCCS Cloud vs VICIdial, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between SanCCS Cloud and VICIdial In terms of Deployment Type

While SanCCS Cloud supports Web Based deployment; VICIdial is suitable for Web Based and On Premises deployment. While selecting between SanCCS Cloud and VICIdial, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

SanCCS Cloud or VICIdial: Which Is Ideal for Your Industry

SanCCS Cloud is ideal for industries like All Industries. For BPO and Contact Center, VICIdial is a better choice. If you are confused between SanCCS Cloud or VICIdial, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - SanCCS Cloud or VICIdial

SanCCS Cloud and VICIdial can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare SanCCS Cloud and VICIdial during demo to decide which one is best for your business.

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