SanCCS VS Freshdesk Contact Center

Let’s have a side-by-side comparison of SanCCS vs Freshdesk Contact Center to find out which one is better. This software comparison between SanCCS and Freshdesk Contact Center is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether SanCCS or Freshdesk Contact Center fits your business.

Comparison

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SanCCS

Get Free Demo

Freshdesk Contact Center

4.0

Get Free Demo

Pricing

Price Plans

₹ 7999

SanCCS

View Details

₹ 1399

Blossom(₹ 999 /user/month, billed annually ₹ 1,399 /user, billed monthly)

₹ 2799

Garden(₹ 1,999 /user/month,billed annually ₹ 2,799 /user, billed monthly)

₹ 4299

Estate(₹ 3,299 /user/month, billed annually ₹ 4,299 /user, billed monthly)

+ 3 more plans

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Free Trial
Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

2 Ratings & 2 Reviews

Features 5

Value for Money 5

Ease of Use 5

Customer Support 5

Likelihood to Recommend

See all SanCCS reviews

4.0

3 Ratings & 0 Reviews

Features 4.1

Value for Money 3.6

Ease of Use 4.3

Customer Support 4.1

Likelihood to Recommend

Pros & Cons

Pros

This call centre solution made my business operations easy and efficient. The mu...Read more - Parvesh singh Nov 22, 2021

One of best and affordable on premises Call Center Solution with various integra...Read more - Krishna Nov 13, 2021

Not Available

Currently no pros are available. Please check back later

Cons

N/A - Parvesh singh Nov 22, 2021

No cons for me. - Krishna Nov 13, 2021

Not Available

Currently no cons are available. Please check back later

Reviews

Verified customer reviews

Great Work From Home Solution

Parvesh singh Nov 22, 2021

A must have call center software

Krishna Nov 13, 2021

See all SanCCS reviews

Rating

Badal Kavithiya Dec 07, 2024

Rating

Shekhar D kokane Jul 23, 2024

See all Freshdesk Contact Center reviews

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

Contact Center

Features

Product features

IVR – Multilayer Options with Menu and Sub Menus
Self Designable Web Based CRM
Remote Extensions
Trunk Wise Billing
Dialing Mode: Manual, Preview, Progressive
Multi Alternate Number Dialing
Multi ACD
User / Group Rights
Import Data from Excel/CSV
Customizable Reporting Format
User Definable Filters in Reporting Format
Multi-Process/Multilevel STD Table
Call Billing Software
Call Back Scheduling

Inbound Call Center
Queue Callback
Omnichannel Routing
Service Level Monitoring
Speech Enabled IVR
Email, social, chat, phone channels
Agent Scripts
Email Bot & Chatbots
IP Whitelisting
Call Recording Opt-out
Agent Availability Report
Abandoned Call Metrics
Smart Answer Bot
Call Center Agent Statuses
Call Barging
Advanced Call Metrics
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
IVR Facility
Call Monitoring
Fully Custom reports
Call conferencing
SIP Connections
Holiday Routing
Multilingual Support

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

SanCCS Cloud

Cube Call centre Solution

DialDesk

AgnoCon

See all SanCCS alternatives

Cube Call centre Solution

DialDesk

SanCCS Cloud

MyOperator

See all Freshdesk Contact Center alternatives

SanCCS vs Freshdesk Contact Center Comparison FAQs

Software questions,
answered

While SanCCS offers customized features, Freshdesk Contact Center has diverse modules. Select between SanCCS or Freshdesk Contact Center as per your business needs.

Both these products offer similar features but with a different approach. While SanCCS emphasizes on user experiences, Freshdesk Contact Center focuses on functionalities.

It all depends on the functionalities that you prefer. While SanCCS offers add-ons along with essential features, Freshdesk Contact Center emphasizes on customization.

No, the difference between SanCCS and Freshdesk Contact Center lies in terms of features and functionalities. While SanCCS can be customized as per the user’s needs, Freshdesk Contact Center addresses the diverse audience.

It depends upon your business requirement. Both SanCCS and Freshdesk Contact Center provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While SanCCS is customizable, SanCCS offers comprehensive modules.

A Quick Comparison Between SanCCS vs Freshdesk Contact Center

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of SanCCS vs Freshdesk Contact Center In terms of Features
Comparison Between SanCCS and Freshdesk Contact Center In terms of Deployment Type
SanCCS or Freshdesk Contact Center: Which Is Ideal for Your Industry
Which Is Better? - SanCCS or Freshdesk Contact Center

Comparison of SanCCS vs Freshdesk Contact Center In terms of Features

SanCCS includes features like IVR Facility, CRM, Remote Access and Billing & Invoicing. Freshdesk Contact Center is known for functionalities like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. When you compare SanCCS vs Freshdesk Contact Center, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between SanCCS and Freshdesk Contact Center In terms of Deployment Type

While SanCCS supports Web Based deployment; Freshdesk Contact Center is suitable for Web Based deployment. While selecting between SanCCS and Freshdesk Contact Center, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

SanCCS or Freshdesk Contact Center: Which Is Ideal for Your Industry

SanCCS is ideal for industries like All Industries. For Contact Center, Freshdesk Contact Center is a better choice. If you are confused between SanCCS or Freshdesk Contact Center, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - SanCCS or Freshdesk Contact Center

SanCCS and Freshdesk Contact Center can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare SanCCS and Freshdesk Contact Center during demo to decide which one is best for your business.

Author: Techjockey Team

SanCCS VS Freshdesk Contact Center

We provide the best software solution for your business needs

SanCCS vs Freshdesk Contact Center Comparison FAQs

Is SanCCS better than Freshdesk Contact Center?

Are SanCCS and Freshdesk Contact Center same?

Which is better SanCCS or Freshdesk Contact Center?

Is SanCCS the same as Freshdesk Contact Center?

Can SanCCS replace Freshdesk Contact Center?

What is the difference between SanCCS and Freshdesk Contact Center?

A Quick Comparison Between SanCCS vs Freshdesk Contact Center

Comparison of SanCCS vs Freshdesk Contact Center In terms of Features

Comparison Between SanCCS and Freshdesk Contact Center In terms of Deployment Type

SanCCS or Freshdesk Contact Center: Which Is Ideal for Your Industry

Which Is Better? - SanCCS or Freshdesk Contact Center

SanCCS VS Freshdesk Contact Center

We provide the best software solution for your business needs

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SanCCS vs Freshdesk Contact Center Comparison FAQs

Is SanCCS better than Freshdesk Contact Center?

Are SanCCS and Freshdesk Contact Center same?

Which is better SanCCS or Freshdesk Contact Center?

Is SanCCS the same as Freshdesk Contact Center?

Can SanCCS replace Freshdesk Contact Center?

What is the difference between SanCCS and Freshdesk Contact Center?

A Quick Comparison Between SanCCS vs Freshdesk Contact Center

Comparison of SanCCS vs Freshdesk Contact Center In terms of Features

Comparison Between SanCCS and Freshdesk Contact Center In terms of Deployment Type

SanCCS or Freshdesk Contact Center: Which Is Ideal for Your Industry

Which Is Better? - SanCCS or Freshdesk Contact Center

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