Compare Salesforce CRM VS Zoho CRM

Pricing

Price Plans

$ 25

Starter Suite

$ 100

Pro Suite

$ 165

Enterprise

View Details

₹ 1300

Standard

₹ 2100

Professional

₹ 3000

Enterprise

+ 1 more plans

Techjockey Verified
Free Trial
Lifetime Plan

Ratings

Overall ratings

4.6

34 Ratings & 23 Reviews

Features 4.6

Value for Money 4.4

Ease of Use 4.6

Customer Support 4.7

Likelihood to Recommend

See all Salesforce CRM reviews

4.4

55 Ratings & 49 Reviews

Features 4.5

Value for Money 4.4

Ease of Use 4.5

Customer Support 4.4

Likelihood to Recommend

See all Zoho CRM reviews

Pros & Cons

Pros

Best customer relationship management tool. I have used this tool for two years,...Read more - lucky May 11, 2024

Salesforce is fast, simple, and easy-to-use software. It has different functions...Read more - Shraddha Srivastava Feb 26, 2024

With this software, I can manage my sales funnel, pipeline, leads, and inventory...Read more - Ekansh Patheja Oct 10, 2023

Tracking and finding all my potential leads becomes easy with this software. Fil...Read more - Vijaya Grover Oct 10, 2023

Cons

It’s hard to use for beginners like me. It does have a learning curve. - Shraddha Srivastava Feb 26, 2024

It takes time to update the process. I think this can be improved in the latest ...Read more - Komal Feb 23, 2024

It’s a little difficult to organise the leads. Need more features for it. - Ekansh Patheja Oct 10, 2023

It’s reporting feature can be improved. - Vijaya Grover Oct 10, 2023

Reviews

Verified customer reviews

I can easily collect and share data with the help of Salesforce.

Shraddha Srivastava Feb 26, 2024

The objective was to put together a meaningful guerrilla activation for the opening of one of our new sites

Indu Dec 18, 2023

See all Salesforce CRM reviews

One of the best CRM software I’ve ever used

Ekansh Patheja Oct 10, 2023

A useful tool for capturing all my leads

Vijaya Grover Oct 10, 2023

See all Zoho CRM reviews

Reviews with Video

Not Available

Currently no reviews are available. Please check back later

What is Zoho CRM - Zoho CRM Review - Zoho CRM

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Marketing Automation

Email Marketing
Campaign Management
Lead Nurturing
Customer Journey Tracking
Customer Segmentation
Event-Triggered Workflows
Automated Campaigns

Email Marketing
Campaign Management
Lead Nurturing
Customer Journey Tracking
Customer Segmentation
Event-Triggered Workflows
Automated Campaigns

Data Sourcing / Integrations

Data Import/Export
Social Media Integration
Calendar Integration
Email Marketing Tools Integration
Marketing Tools Integration
Third Party Integrations
API Access
eCommerce Integrations
Interactive Voice Response (IVR) Integration

Data Import/Export
Social Media Integration
Calendar Integration
Email Marketing Tools Integration
Marketing Tools Integration
Third Party Integrations
API Access
eCommerce Integrations
Interactive Voice Response (IVR) Integration

Reporting & Analytics

Predictive Analytics
Custom Dashboards
Real Time Analytics
Sales Performance Reports
Customer Insights
Campaign Performance
Forecasting & Trends
Performance Tracking

Predictive Analytics
Custom Dashboards
Real Time Analytics
Sales Performance Reports
Customer Insights
Campaign Performance
Forecasting & Trends
Performance Tracking

Customer Data Management (CDM)

Contact Management
Account Management
Customer Profiles
Contact Segmentation
Activity History

Contact Management
Account Management
Customer Profiles
Contact Segmentation
Activity History

Sales Management

Quote Management
Workflow Automation and Management
Order Management
Opportunity & Pipeline Management
Contract Management
Sales Forecasting
Territory Management
Lead Management
Deal Management
Sales Automation

Quote Management
Workflow Automation and Management
Order Management
Opportunity & Pipeline Management
Contract Management
Sales Forecasting
Territory Management
Lead Management
Deal Management
Sales Automation

Collaboration Tools

Task / Activity Management
Team Communication
Document Sharing & File Storage
Omnichannel Support

Task / Activity Management
Team Communication
Document Sharing & File Storage
Omnichannel Support

Security & Compliance

Role-Based Access Control (RBAC)
Data Encryption
Audit Trails
Backup & Disaster Recovery
GDPR & Data Privacy

Role-Based Access Control (RBAC)
Data Encryption
Audit Trails
Backup & Disaster Recovery
GDPR & Data Privacy

AI & Machine Learning

Predictive Analytics
Lead Scoring
Chatbots

Predictive Analytics
Lead Scoring
Chatbots

Alerts & Notifications

Event-Triggered Notifications
Custom Workflow Alerts
System Errors/Failures
Customer Interaction Alerts
Workflow Trigger Alerts
SLA Violations
Lead Activity Alerts

Event-Triggered Notifications
Custom Workflow Alerts
System Errors/Failures
Customer Interaction Alerts
Workflow Trigger Alerts
SLA Violations
Lead Activity Alerts

Gallery

All Videos & Images

See all (4)

See all (7)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

Nederlands
English
français
Italiano

Nederlands
English
français
Italiano
Português

Question and Answers

Product related question and answers

What is a revops in Salesforce CRM?

RevOps, or Revenue Operations, is a strategic approach that aligns marketing, sa... Read more

Where do we get a Salesforce CRM email list?

You can build an email list in Salesforce by navigating to the Contacts or Leads... Read more

What are the uses of the Salesforce CRM email database?

The Salesforce CRM email database is used for managing customer interactions, pe... Read more

See all Salesforce CRM Questions & Answers

Is Zoho an ERP or CRM?

Zoho is primarily a CRM (Customer Relationship Management) system. Zoho is a sui... Read more

What are the benefits of using Zoho CRM for marketing automation?

Zoho CRM supports campaign management, lead nurturing, customer segmentation, em... Read more

How to migrate data between Zoho CRM Accounts?

See all Zoho CRM Questions & Answers

Alternatives

Top Alternative Products

CrmOne

Odoo CRM

Kylas CRM

Zendesk Sell

See all Salesforce CRM alternatives

Bigin CRM

Kylas CRM

CrmOne

Odoo CRM

See all Zoho CRM alternatives

Salesforce CRM vs Zoho CRM Comparison FAQs

Software questions,
answered

While Salesforce CRM offers customized features, Zoho CRM has diverse modules. Select between Salesforce CRM or Zoho CRM as per your business needs.

Both these products offer similar features but with a different approach. While Salesforce CRM emphasizes on user experiences, Zoho CRM focuses on functionalities.

It all depends on the functionalities that you prefer. While Salesforce CRM offers add-ons along with essential features, Zoho CRM emphasizes on customization.

No, the difference between Salesforce CRM and Zoho CRM lies in terms of features and functionalities. While Salesforce CRM can be customized as per the user’s needs, Zoho CRM addresses the diverse audience.

It depends upon your business requirement. Both Salesforce CRM and Zoho CRM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Salesforce CRM is customizable, Salesforce CRM offers comprehensive modules.

A Quick Comparison Between Salesforce CRM vs Zoho CRM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Salesforce CRM vs Zoho CRM In terms of Features
Comparison Between Salesforce CRM and Zoho CRM In terms of Deployment Type
Salesforce CRM or Zoho CRM: Which Is Ideal for Your Industry
Which Is Better? - Salesforce CRM or Zoho CRM

Comparison of Salesforce CRM vs Zoho CRM In terms of Features

Salesforce CRM includes features like Permission Management, Sales Performance Reports, Custom Dashboards and Chatbots. Zoho CRM is known for functionalities like Opportunity & Pipeline Management, Customer Interaction Alerts, System Errors/Failures and Custom Workflow Alerts. When you compare Salesforce CRM vs Zoho CRM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Salesforce CRM and Zoho CRM In terms of Deployment Type

While Salesforce CRM supports Web Based deployment; Zoho CRM is suitable for Web Based deployment. While selecting between Salesforce CRM and Zoho CRM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Salesforce CRM or Zoho CRM: Which Is Ideal for Your Industry

Salesforce CRM is ideal for industries like All Industries. For All Industries, Zoho CRM is a better choice. If you are confused between Salesforce CRM or Zoho CRM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Salesforce CRM or Zoho CRM

Salesforce CRM and Zoho CRM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Salesforce CRM and Zoho CRM during demo to decide which one is best for your business.

Author: Virender Singh

Salesforce CRM VS Zoho CRM

Salesforce CRM vs Zoho CRM: Comparision Video

Salesforce CRM vs Zoho CRM Comparison FAQs

Is Salesforce CRM better than Zoho CRM?

Are Salesforce CRM and Zoho CRM same?

Which is better Salesforce CRM or Zoho CRM?

Is Salesforce CRM the same as Zoho CRM?

Can Salesforce CRM replace Zoho CRM?

What is the difference between Salesforce CRM and Zoho CRM?

A Quick Comparison Between Salesforce CRM vs Zoho CRM

Comparison of Salesforce CRM vs Zoho CRM In terms of Features

Comparison Between Salesforce CRM and Zoho CRM In terms of Deployment Type

Salesforce CRM or Zoho CRM: Which Is Ideal for Your Industry

Which Is Better? - Salesforce CRM or Zoho CRM

Salesforce CRM VS Zoho CRM

Salesforce CRM vs Zoho CRM: Comparision Video

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Salesforce CRM vs Zoho CRM Comparison FAQs

Is Salesforce CRM better than Zoho CRM?

Are Salesforce CRM and Zoho CRM same?

Which is better Salesforce CRM or Zoho CRM?

Is Salesforce CRM the same as Zoho CRM?

Can Salesforce CRM replace Zoho CRM?

What is the difference between Salesforce CRM and Zoho CRM?

A Quick Comparison Between Salesforce CRM vs Zoho CRM

Comparison of Salesforce CRM vs Zoho CRM In terms of Features

Comparison Between Salesforce CRM and Zoho CRM In terms of Deployment Type

Salesforce CRM or Zoho CRM: Which Is Ideal for Your Industry

Which Is Better? - Salesforce CRM or Zoho CRM

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