Compare Salesforce CRM VS Zendesk Sell

Ratings

Overall ratings

4.6

34 Ratings & 23 Reviews

Features 4.6

Value for Money 4.4

Ease of Use 4.6

Customer Support 4.7

Likelihood to Recommend

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4.4

4 Ratings & 0 Reviews

Features 4.2

Value for Money 4.5

Ease of Use 4.3

Customer Support 4.5

Likelihood to Recommend

Pros & Cons

Pros

Best customer relationship management tool. I have used this tool for two years,...Read more - lucky May 11, 2024

Salesforce is fast, simple, and easy-to-use software. It has different functions...Read more - Shraddha Srivastava Feb 26, 2024

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Cons

It’s hard to use for beginners like me. It does have a learning curve. - Shraddha Srivastava Feb 26, 2024

It takes time to update the process. I think this can be improved in the latest ...Read more - Komal Feb 23, 2024

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Reviews

Verified customer reviews

I can easily collect and share data with the help of Salesforce.

Shraddha Srivastava Feb 26, 2024

The objective was to put together a meaningful guerrilla activation for the opening of one of our new sites

Indu Dec 18, 2023

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Reviews with Video

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Pipedrive Review: Are There Better Alternatives?

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Marketing Automation

Email Marketing
Campaign Management
Lead Nurturing
Customer Journey Tracking
Customer Segmentation
Event-Triggered Workflows
Automated Campaigns

Email Marketing
Campaign Management
Lead Nurturing
Customer Journey Tracking
Customer Segmentation
Event-Triggered Workflows
Automated Campaigns

Data Sourcing / Integrations

Data Import/Export
Social Media Integration
Calendar Integration
Email Marketing Tools Integration
Marketing Tools Integration
Third Party Integrations
API Access
eCommerce Integrations
Interactive Voice Response (IVR) Integration

Data Import/Export
Social Media Integration
Calendar Integration
Email Marketing Tools Integration
Marketing Tools Integration
Third Party Integrations
API Access
eCommerce Integrations
Interactive Voice Response (IVR) Integration

Reporting & Analytics

Predictive Analytics
Custom Dashboards
Real Time Analytics
Sales Performance Reports
Customer Insights
Campaign Performance
Forecasting & Trends
Performance Tracking

Predictive Analytics
Custom Dashboards
Real Time Analytics
Sales Performance Reports
Customer Insights
Campaign Performance
Forecasting & Trends
Performance Tracking

Customer Data Management (CDM)

Contact Management
Account Management
Customer Profiles
Contact Segmentation
Activity History

Contact Management
Account Management
Customer Profiles
Contact Segmentation
Activity History

Sales Management

Quote Management
Workflow Automation and Management
Order Management
Opportunity & Pipeline Management
Contract Management
Sales Forecasting
Territory Management
Lead Management
Deal Management
Sales Automation

Quote Management
Workflow Automation and Management
Order Management
Opportunity & Pipeline Management
Contract Management
Sales Forecasting
Territory Management
Lead Management
Deal Management
Sales Automation

Collaboration Tools

Task / Activity Management
Team Communication
Document Sharing & File Storage
Omnichannel Support

Task / Activity Management
Team Communication
Document Sharing & File Storage
Omnichannel Support

Security & Compliance

Role-Based Access Control (RBAC)
Data Encryption
Audit Trails
Backup & Disaster Recovery
GDPR & Data Privacy

Role-Based Access Control (RBAC)
Data Encryption
Audit Trails
Backup & Disaster Recovery
GDPR & Data Privacy

AI & Machine Learning

Predictive Analytics
Lead Scoring
Chatbots

Predictive Analytics
Lead Scoring
Chatbots

Alerts & Notifications

Event-Triggered Notifications
Custom Workflow Alerts
System Errors/Failures
Customer Interaction Alerts
Workflow Trigger Alerts
SLA Violations
Lead Activity Alerts

Event-Triggered Notifications
Custom Workflow Alerts
System Errors/Failures
Customer Interaction Alerts
Workflow Trigger Alerts
SLA Violations
Lead Activity Alerts

Gallery

All Videos & Images

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Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

Nederlands
English
français
Italiano

English

Question and Answers

Product related question and answers

What is a revops in Salesforce CRM?

RevOps, or Revenue Operations, is a strategic approach that aligns marketing, sa... Read more

Where do we get a Salesforce CRM email list?

You can build an email list in Salesforce by navigating to the Contacts or Leads... Read more

What are the uses of the Salesforce CRM email database?

The Salesforce CRM email database is used for managing customer interactions, pe... Read more

See all Salesforce CRM Questions & Answers

How does the Zendesk ticketing system work?

Zendesks ticketing system centralizes customer interactions by converting emails... Read more

Is Zendesk an open API?

Yes, Zendesk provides an open API that allows developers to integrate and extend... Read more

What team collaboration features do Zendesk provide?

Zendesk offers several team collaboration features, including side conversations... Read more

See all Zendesk Sell Questions & Answers

Alternatives

Top Alternative Products

Zoho CRM

Bitrix24

Leadhooper

Solid Performers CRM

See all Salesforce CRM alternatives

Zoho CRM

Bitrix24

Leadhooper

Solid Performers CRM

See all Zendesk Sell alternatives

Salesforce CRM vs Zendesk Sell Comparison FAQs

Software questions,
answered

While Salesforce CRM offers customized features, Zendesk Sell has diverse modules. Select between Salesforce CRM or Zendesk Sell as per your business needs.

Both these products offer similar features but with a different approach. While Salesforce CRM emphasizes on user experiences, Zendesk Sell focuses on functionalities.

It all depends on the functionalities that you prefer. While Salesforce CRM offers add-ons along with essential features, Zendesk Sell emphasizes on customization.

No, the difference between Salesforce CRM and Zendesk Sell lies in terms of features and functionalities. While Salesforce CRM can be customized as per the user’s needs, Zendesk Sell addresses the diverse audience.

It depends upon your business requirement. Both Salesforce CRM and Zendesk Sell provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Salesforce CRM is customizable, Salesforce CRM offers comprehensive modules.

A Quick Comparison Between Salesforce CRM vs Zendesk Sell

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Salesforce CRM vs Zendesk Sell In terms of Features
Comparison Between Salesforce CRM and Zendesk Sell In terms of Deployment Type
Salesforce CRM or Zendesk Sell: Which Is Ideal for Your Industry
Which Is Better? - Salesforce CRM or Zendesk Sell

Comparison of Salesforce CRM vs Zendesk Sell In terms of Features

Salesforce CRM includes features like Permission Management, Sales Performance Reports, Custom Dashboards and Chatbots. Zendesk Sell is known for functionalities like Opportunity & Pipeline Management, Customer Insights, Sales Performance Reports and Custom Dashboards. When you compare Salesforce CRM vs Zendesk Sell, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Salesforce CRM and Zendesk Sell In terms of Deployment Type

While Salesforce CRM supports Web Based deployment; Zendesk Sell is suitable for Web Based deployment. While selecting between Salesforce CRM and Zendesk Sell, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Salesforce CRM or Zendesk Sell: Which Is Ideal for Your Industry

Salesforce CRM is ideal for industries like All Industries. For All Industries, Zendesk Sell is a better choice. If you are confused between Salesforce CRM or Zendesk Sell, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Salesforce CRM or Zendesk Sell

Salesforce CRM and Zendesk Sell can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Salesforce CRM and Zendesk Sell during demo to decide which one is best for your business.

Author: Virender Singh

Salesforce CRM VS Zendesk Sell

We provide the best software solution for your business needs

Salesforce CRM vs Zendesk Sell Comparison FAQs

Is Salesforce CRM better than Zendesk Sell?

Are Salesforce CRM and Zendesk Sell same?

Which is better Salesforce CRM or Zendesk Sell?

Is Salesforce CRM the same as Zendesk Sell?

Can Salesforce CRM replace Zendesk Sell?

What is the difference between Salesforce CRM and Zendesk Sell?

A Quick Comparison Between Salesforce CRM vs Zendesk Sell

Comparison of Salesforce CRM vs Zendesk Sell In terms of Features

Comparison Between Salesforce CRM and Zendesk Sell In terms of Deployment Type

Salesforce CRM or Zendesk Sell: Which Is Ideal for Your Industry

Which Is Better? - Salesforce CRM or Zendesk Sell

Salesforce CRM VS Zendesk Sell

We provide the best software solution for your business needs

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Salesforce CRM vs Zendesk Sell Comparison FAQs

Is Salesforce CRM better than Zendesk Sell?

Are Salesforce CRM and Zendesk Sell same?

Which is better Salesforce CRM or Zendesk Sell?

Is Salesforce CRM the same as Zendesk Sell?

Can Salesforce CRM replace Zendesk Sell?

What is the difference between Salesforce CRM and Zendesk Sell?

A Quick Comparison Between Salesforce CRM vs Zendesk Sell

Comparison of Salesforce CRM vs Zendesk Sell In terms of Features

Comparison Between Salesforce CRM and Zendesk Sell In terms of Deployment Type

Salesforce CRM or Zendesk Sell: Which Is Ideal for Your Industry

Which Is Better? - Salesforce CRM or Zendesk Sell

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