Salesforce CRM VS Service CRM

Let’s have a side-by-side comparison of Salesforce CRM vs Service CRM to find out which one is better. This software comparison between Salesforce CRM and Service CRM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Salesforce CRM or Service CRM fits your business.

Comparison

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Salesforce CRM

4.6

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Service CRM

4.6

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Pricing

Price Plans

$ 25

Starter Suite

$ 100

Pro Suite

$ 165

Enterprise

View Details

Price on Request

Get customise plan according to your business requirement

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Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.6

34 Ratings & 23 Reviews

Features 4.6

Value for Money 4.4

Ease of Use 4.6

Customer Support 4.7

Likelihood to Recommend

See all Salesforce CRM reviews

4.6

4 Ratings & 4 Reviews

Features 4.7

Value for Money 4.3

Ease of Use 4.9

Customer Support 4.6

Likelihood to Recommend

See all Service CRM reviews

Pros & Cons

Pros

Best customer relationship management tool. I have used this tool for two years,...Read more - lucky May 11, 2024

Salesforce is fast, simple, and easy-to-use software. It has different functions...Read more - Shraddha Srivastava Feb 26, 2024

I am looking for Car Wash Management System since long time. I am fully satisfie...Read more - Mayank Guptaa Aug 03, 2019

At first, I had figured I would lament purchasing from here. Yet, I couldn't hav...Read more - mohd akhlaque shaikh Feb 04, 2019

Cons

It’s hard to use for beginners like me. It does have a learning curve. - Shraddha Srivastava Feb 26, 2024

It takes time to update the process. I think this can be improved in the latest ...Read more - Komal Feb 23, 2024

Not Available

Currently no cons are available. Please check back later

Reviews

Verified customer reviews

I can easily collect and share data with the help of Salesforce.

Shraddha Srivastava Feb 26, 2024

The objective was to put together a meaningful guerrilla activation for the opening of one of our new sites

Indu Dec 18, 2023

See all Salesforce CRM reviews

Completely Unique software and App i found.

Mayank Guptaa Aug 03, 2019

excellent customer service, very understanding

Rajesh Rana Sep 06, 2018

See all Service CRM reviews

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Permission Management
Sales Performance Reports
Custom Dashboards
Chatbots
GDPR & Data Privacy
Backup & Disaster Recovery
Omnichannel Support
Document Sharing & File Storage
Interactive Voice Response (IVR) Integration
eCommerce Integrations
Marketing Tools Integration
Email Marketing Tools Integration
Automated Campaigns
Event-Triggered Workflows
Customer Insights
Forecasting & Trends
Performance Tracking
Case Management
Ticketing System
Call Tracking and Recording
Landing Pages & Forms
Touchpoint Monitoring
Budget Tracking
Lead Activity Alerts
SLA Violations
Workflow Trigger Alerts
Customer Interaction Alerts
System Errors/Failures
Custom Workflow Alerts
Event-Triggered Notifications
Customer Segmentation
Opportunity & Pipeline Management
Third Party Integrations
Activity History
Contact Segmentation
Customer Profiles
Account Management
Lead Management
Contact Management
Workflow Automation and Management
Task / Activity Management
Data Import/Export
Predictive Analytics
Quote Management
Order Management
Campaign Management
Territory Management
Sales Forecasting
Lead Scoring
Audit Trails
Role-Based Access Control (RBAC)
Team Communication
Campaign Performance
Calendar Integration
Customer Journey Tracking
Sales Automation
Data Encryption
API Access
Deal Management
Lead Nurturing
Real Time Analytics
Social Media Integration
Email Marketing

Inventory Management
Data Import/Export
Quote Management
Email Marketing
Quotations and Invoicing
Email & SMS Integration
Analytics & Reporting
SMS integration & Notification
Import/Export Management
Multi User
Customer Management
Employee Management
Payment Management
Complaint Management
AMC Management
Service Management
Quotation Preparation
Third-Party Integrations

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

Nederlands
English
français
Italiano

English

Question and Answers

Product related question and answers

What is a revops in Salesforce CRM?

RevOps, or Revenue Operations, is a strategic approach that aligns marketing, sa... Read more

Where do we get a Salesforce CRM email list?

You can build an email list in Salesforce by navigating to the Contacts or Leads... Read more

What are the uses of the Salesforce CRM email database?

The Salesforce CRM email database is used for managing customer interactions, pe... Read more

See all Salesforce CRM Questions & Answers

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Alternatives

Top Alternative Products

Zoho CRM

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Bitrix24

Leadhooper

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Zoho CRM

Zendesk Sell

Bitrix24

Leadhooper

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Salesforce CRM vs Service CRM Comparison FAQs

Software questions,
answered

While Salesforce CRM offers customized features, Service CRM has diverse modules. Select between Salesforce CRM or Service CRM as per your business needs.

Both these products offer similar features but with a different approach. While Salesforce CRM emphasizes on user experiences, Service CRM focuses on functionalities.

It all depends on the functionalities that you prefer. While Salesforce CRM offers add-ons along with essential features, Service CRM emphasizes on customization.

No, the difference between Salesforce CRM and Service CRM lies in terms of features and functionalities. While Salesforce CRM can be customized as per the user’s needs, Service CRM addresses the diverse audience.

It depends upon your business requirement. Both Salesforce CRM and Service CRM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Salesforce CRM is customizable, Salesforce CRM offers comprehensive modules.

A Quick Comparison Between Salesforce CRM vs Service CRM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Salesforce CRM vs Service CRM In terms of Features
Comparison Between Salesforce CRM and Service CRM In terms of Deployment Type
Salesforce CRM or Service CRM: Which Is Ideal for Your Industry
Which Is Better? - Salesforce CRM or Service CRM

Comparison of Salesforce CRM vs Service CRM In terms of Features

Salesforce CRM includes features like Permission Management, Sales Performance Reports, Custom Dashboards and Chatbots. Service CRM is known for functionalities like Inventory Management, Data Import/Export, Quote Management and Email Marketing. When you compare Salesforce CRM vs Service CRM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Salesforce CRM and Service CRM In terms of Deployment Type

While Salesforce CRM supports Web Based deployment; Service CRM is suitable for On Premises deployment. While selecting between Salesforce CRM and Service CRM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Salesforce CRM or Service CRM: Which Is Ideal for Your Industry

Salesforce CRM is ideal for industries like All Industries. For All Industries, Service CRM is a better choice. If you are confused between Salesforce CRM or Service CRM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Salesforce CRM or Service CRM

Salesforce CRM and Service CRM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Salesforce CRM and Service CRM during demo to decide which one is best for your business.

Author: Techjockey Team

Salesforce CRM VS Service CRM

We provide the best software solution for your business needs

Salesforce CRM vs Service CRM Comparison FAQs

Is Salesforce CRM better than Service CRM?

Are Salesforce CRM and Service CRM same?

Which is better Salesforce CRM or Service CRM?

Is Salesforce CRM the same as Service CRM?

Can Salesforce CRM replace Service CRM?

What is the difference between Salesforce CRM and Service CRM?

A Quick Comparison Between Salesforce CRM vs Service CRM

Comparison of Salesforce CRM vs Service CRM In terms of Features

Comparison Between Salesforce CRM and Service CRM In terms of Deployment Type

Salesforce CRM or Service CRM: Which Is Ideal for Your Industry

Which Is Better? - Salesforce CRM or Service CRM

Salesforce CRM VS Service CRM

We provide the best software solution for your business needs

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Salesforce CRM vs Service CRM Comparison FAQs

Is Salesforce CRM better than Service CRM?

Are Salesforce CRM and Service CRM same?

Which is better Salesforce CRM or Service CRM?

Is Salesforce CRM the same as Service CRM?

Can Salesforce CRM replace Service CRM?

What is the difference between Salesforce CRM and Service CRM?

A Quick Comparison Between Salesforce CRM vs Service CRM

Comparison of Salesforce CRM vs Service CRM In terms of Features

Comparison Between Salesforce CRM and Service CRM In terms of Deployment Type

Salesforce CRM or Service CRM: Which Is Ideal for Your Industry

Which Is Better? - Salesforce CRM or Service CRM

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