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Salesforce CRM VS Salesforce Service Cloud

Let’s have a side-by-side comparison of Salesforce CRM vs Salesforce Service Cloud to find out which one is better. This software comparison between Salesforce CRM and Salesforce Service Cloud is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Salesforce CRM or Salesforce Service Cloud fits your business.

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Starting at

$ 25 /User/Year

Starting at

$ 24 /Monthly

  • industries All industries
  • industries All industries
  • chek Accounts Management
  • chek Order Management
  • chek Quote Management
  • chek Predictive Analytics
  • chek Data Import/Export
  • chek Appointment Management
  • chek Collaboration Tools
  • chek Campaign Management
  • chek Call Logging
  • chek Call Recording
4.6(23)
str1 4.6
str1 4.6
str1 4.4
str1 4.7

Likelihood to Recommend

92%

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pros-list-icon Techjockey has been hugely helpful to my organization in finding a software provider to fit our needs. We quickly got advice on five providers who were a potentially good fit for a small non-profit like us. That led within a couple of days to having five calls arranged. The presentations provided by Techjockey on how to evaluate providers were very instructive for us as a small organization with little knowledge of this field, and their follow-up with us to check on how the process was going was timely and helpful. Having entered this field fairly clueless as to how to navigate all the options, the support of Techjockey has been invaluable. Posted - Jul 01, 2016

cons_icon N/A Posted - Jul 01, 2016

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Deployment

  • Web Based
  • On Premises

Device Supported

  • Desktop
  • Mobile
  • Tablet
  • iPad

Operating System

  • Ubuntu
  • Windows
  • iOS
  • Android
  • Mac OS
  • Windows(Phone)
  • Linux

Deployment

  • Web Based
  • On Premises

Device Supported

  • Desktop
  • Mobile
  • Tablet
  • iPad

Operating System

  • Ubuntu
  • Windows
  • iOS
  • Android
  • Mac OS
  • Windows(Phone)
  • Linux

A Quick Comparison Between Salesforce CRM and Salesforce Service Cloud

Let’s have a detailed comparison of Salesforce CRM vs Salesforce Service Cloud to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Salesforce CRM or Salesforce Service Cloud fits your business.

Comparison of Salesforce CRM vs Salesforce Service Cloud In terms of Features

Salesforce CRM includes features like Accounts Management, Order Management, Quote Management and Predictive Analytics. Salesforce Service Cloud is known for functionalities like Appointment Management, Collaboration Tools, Campaign Management and Call Logging. When you compare Salesforce CRM vs Salesforce Service Cloud , look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Salesforce CRM and Salesforce Service Cloud In terms of Deployment Type

While Salesforce CRM supports Web Based deployment; Salesforce Service Cloud is suitable for Web Based deployment. While selecting between Salesforce CRM and Salesforce Service Cloud , figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Salesforce CRM or Salesforce Service Cloud : Which Is Ideal for Your Industry

Salesforce CRM is ideal for industries like All Industries. For All Industries, Salesforce Service Cloud is a better choice. If you are confused between Salesforce CRM or Salesforce Service Cloud , you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Salesforce CRM or Salesforce Service Cloud

Salesforce CRM and Salesforce Service Cloud can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Salesforce CRM and Salesforce Service Cloud during demo to decide which one is best for your business.

FAQs

While Salesforce CRM offers customized features, Salesforce Service Cloud has diverse modules. Select between Salesforce CRM or Salesforce Service Cloud as per your business needs.
Both these products offer similar features but with a different approach. While Salesforce CRM emphasizes on user experiences, Salesforce Service Cloud focuses on functionalities.
It all depends on the functionalities that you prefer. While Salesforce CRM offers add-ons along with essential features, Salesforce Service Cloud emphasizes on customization.
No, the difference between Salesforce CRM and Salesforce Service Cloud lies in terms of features and functionalities. While Salesforce CRM can be customized as per the user’s needs, Salesforce Service Cloud addresses the diverse audience.
It depends upon your business requirement. Both Salesforce CRM and Salesforce Service Cloud provides standard features to cater diverse industry needs.
The difference lies in terms of the user interface and functionalities. While Salesforce CRM is customizable, Salesforce CRM offers comprehensive modules.

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