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  3. Salesforce CRM VS Salesforce Service Cloud

Salesforce CRM VS Salesforce Service Cloud

Let’s have a side-by-side comparison of Salesforce CRM vs Salesforce Service Cloud to find out which one is better. This software comparison between Salesforce CRM and Salesforce Service Cloud is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Salesforce CRM or Salesforce Service Cloud fits your business.

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Salesforce CRM
Salesforce CRM

4.6

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Salesforce Service Cloud
Salesforce Service Cloud

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Salesforce CRM
Salesforce CRM

4.6

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Salesforce Service Cloud
Salesforce Service Cloud

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  • Ratings

  • Reviews

  • Features

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  • Specifications

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  • Rating & Review
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  • img 34 Ratings & 23 Reviews
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Pricing

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Price Plans

$ 25

Starter Suite

$ 100

Pro Suite

$ 165

Enterprise

View Details img

$ 24

Starter Suite (The simple CRM suite for marketing, sales, service, and commerce)

$ 80

Professional (The CRM for service)

$ 165

Enterprise (The CRM for service with built-in AI)

View Details img

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  • Lifetime Plan
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Offers

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Available offers & discounts

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Ratings

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Overall ratings

4.6

34 Ratings & 23 Reviews

92% Likelihood to Recommend

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Pros & Cons

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Pros

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Best customer relationship management tool. I have used this tool for two years,...Read more - lucky May 11, 2024

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Salesforce is fast, simple, and easy-to-use software. It has different functions...Read more - Shraddha Srivastava Feb 26, 2024

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Cons

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It’s hard to use for beginners like me. It does have a learning curve. - Shraddha Srivastava Feb 26, 2024

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It takes time to update the process. I think this can be improved in the latest ...Read more - Komal Feb 23, 2024

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Reviews

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Verified customer reviews

I can easily collect and share data with the help of Salesforce.

Shraddha Srivastava Feb 26, 2024

The objective was to put together a meaningful guerrilla activation for the opening of one of our new sites

Indu Dec 18, 2023

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Permission Management
  • checked Sales Performance Reports
  • checked Custom Dashboards
  • checked Chatbots
  • checked GDPR & Data Privacy
  • checked Backup & Disaster Recovery
  • checked Omnichannel Support
  • checked Document Sharing & File Storage
  • checked Interactive Voice Response (IVR) Integration
  • checked eCommerce Integrations
  • checked Marketing Tools Integration
  • checked Email Marketing Tools Integration
  • checked Automated Campaigns
  • checked Event-Triggered Workflows
  • checked Customer Insights
  • checked Forecasting & Trends
  • checked Performance Tracking
  • checked Case Management
  • checked Ticketing System
  • checked Call Tracking and Recording
  • checked Landing Pages & Forms
  • checked Touchpoint Monitoring
  • checked Budget Tracking
  • checked Lead Activity Alerts
  • checked SLA Violations
  • checked Workflow Trigger Alerts
  • checked Customer Interaction Alerts
  • checked System Errors/Failures
  • checked Custom Workflow Alerts
  • checked Event-Triggered Notifications
  • checked Customer Segmentation
  • checked Opportunity & Pipeline Management
  • checked Third Party Integrations
  • checked Activity History
  • checked Contact Segmentation
  • checked Customer Profiles
  • checked Account Management
  • checked Lead Management
  • checked Contact Management
  • checked Workflow Automation and Management
  • checked Task / Activity Management
  • checked Data Import/Export
  • checked Predictive Analytics
  • checked Quote Management
  • checked Order Management
  • checked Campaign Management
  • checked Territory Management
  • checked Sales Forecasting
  • checked Lead Scoring
  • checked Audit Trails
  • checked Role-Based Access Control (RBAC)
  • checked Team Communication
  • checked Campaign Performance
  • checked Calendar Integration
  • checked Customer Journey Tracking
  • checked Sales Automation
  • checked Data Encryption
  • checked API Access
  • checked Deal Management
  • checked Lead Nurturing
  • checked Real Time Analytics
  • checked Social Media Integration
  • checked Email Marketing
  • checked Appointment Management
  • checked Collaboration Tools
  • checked Campaign Management
  • checked Call Logging
  • checked Call Recording
  • checked Routing
  • checked Audit Trail
  • checked Call Center Management
  • checked Customer Service
  • checked Customizable Branding

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgNederlands
  • imgEnglish
  • imgfrançais
  • imgItaliano
  • imgEnglish

Question and Answers

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Product related question and answers

What is a revops in Salesforce CRM? img

RevOps, or Revenue Operations, is a strategic approach that aligns marketing, sa... Read more

Where do we get a Salesforce CRM email list? img

You can build an email list in Salesforce by navigating to the Contacts or Leads... Read more

What are the uses of the Salesforce CRM email database? img

The Salesforce CRM email database is used for managing customer interactions, pe... Read more

See all Salesforce CRM Questions & Answers img

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Alternatives

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Top Alternative Products

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Leadhooper

See all Salesforce CRM alternatives img
Delta Sales Force Automation

Delta Sales Force Automation

Salesforce Order Management

Salesforce Order Management

GogreenSFA 360

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KOOPS Sales Force Automation

KOOPS Sales Force Automation

See all Salesforce Service Cloud alternatives img

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Salesforce CRM vs Salesforce Service Cloud Comparison FAQs

Software questions,
answered

While Salesforce CRM offers customized features, Salesforce Service Cloud has diverse modules. Select between Salesforce CRM or Salesforce Service Cloud as per your business needs.

Both these products offer similar features but with a different approach. While Salesforce CRM emphasizes on user experiences, Salesforce Service Cloud focuses on functionalities.

It all depends on the functionalities that you prefer. While Salesforce CRM offers add-ons along with essential features, Salesforce Service Cloud emphasizes on customization.

No, the difference between Salesforce CRM and Salesforce Service Cloud lies in terms of features and functionalities. While Salesforce CRM can be customized as per the user’s needs, Salesforce Service Cloud addresses the diverse audience.

It depends upon your business requirement. Both Salesforce CRM and Salesforce Service Cloud provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Salesforce CRM is customizable, Salesforce CRM offers comprehensive modules.

A Quick Comparison Between Salesforce CRM vs Salesforce Service Cloud

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Salesforce CRM vs Salesforce Service Cloud In terms of Features
  • Comparison Between Salesforce CRM and Salesforce Service Cloud In terms of Deployment Type
  • Salesforce CRM or Salesforce Service Cloud : Which Is Ideal for Your Industry
  • Which Is Better? - Salesforce CRM or Salesforce Service Cloud

Comparison of Salesforce CRM vs Salesforce Service Cloud In terms of Features

Salesforce CRM includes features like Permission Management, Sales Performance Reports, Custom Dashboards and Chatbots. Salesforce Service Cloud is known for functionalities like Appointment Management, Collaboration Tools, Campaign Management and Call Logging. When you compare Salesforce CRM vs Salesforce Service Cloud , look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Salesforce CRM and Salesforce Service Cloud In terms of Deployment Type

While Salesforce CRM supports Web Based deployment; Salesforce Service Cloud is suitable for Web Based deployment. While selecting between Salesforce CRM and Salesforce Service Cloud , figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Salesforce CRM or Salesforce Service Cloud : Which Is Ideal for Your Industry

Salesforce CRM is ideal for industries like All Industries. For All Industries, Salesforce Service Cloud is a better choice. If you are confused between Salesforce CRM or Salesforce Service Cloud , you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Salesforce CRM or Salesforce Service Cloud

Salesforce CRM and Salesforce Service Cloud can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Salesforce CRM and Salesforce Service Cloud during demo to decide which one is best for your business.

Author: Techjockey Team

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