Salesforce CRM VS Kapture CX

Let’s have a side-by-side comparison of Salesforce CRM vs Kapture CX to find out which one is better. This software comparison between Salesforce CRM and Kapture CX is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Salesforce CRM or Kapture CX fits your business.

Comparison

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Salesforce CRM

4.6

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Kapture CX

4.2

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Pricing

Price Plans

$ 25

Starter Suite

$ 100

Pro Suite

$ 165

Enterprise

View Details

₹ 4000

Essential

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Free Trial
Lifetime Plan

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.6

34 Ratings & 23 Reviews

Features 4.6

Value for Money 4.4

Ease of Use 4.6

Customer Support 4.7

Likelihood to Recommend

See all Salesforce CRM reviews

4.2

16 Ratings & 16 Reviews

Features 4.2

Value for Money 4.2

Ease of Use 4.2

Customer Support 4.1

Likelihood to Recommend

See all Kapture CX reviews

Pros & Cons

Pros

Best customer relationship management tool. I have used this tool for two years,...Read more - lucky May 11, 2024

Salesforce is fast, simple, and easy-to-use software. It has different functions...Read more - Shraddha Srivastava Feb 26, 2024

Its user friendly interface ,easy accessibility - Srijit Saha Sep 05, 2024

We've been incredibly impressed with how Kapture has transformed our customer su...Read more - Hemant Sahoo Sep 04, 2024

Cons

It’s hard to use for beginners like me. It does have a learning curve. - Shraddha Srivastava Feb 26, 2024

It takes time to update the process. I think this can be improved in the latest ...Read more - Komal Feb 23, 2024

We need to use an additional dialer to do inbound and outbound calls.Can be mor...Read more - Srijit Saha Sep 05, 2024

As of now, we have nothing to dislike about. - Hemant Sahoo Sep 04, 2024

Reviews

Verified customer reviews

I can easily collect and share data with the help of Salesforce.

Shraddha Srivastava Feb 26, 2024

The objective was to put together a meaningful guerrilla activation for the opening of one of our new sites

Indu Dec 18, 2023

See all Salesforce CRM reviews

Captured by Kapture CRM

Hemant Sahoo Sep 04, 2024

Experience good till date

Haroon Jalal Sep 03, 2024

See all Kapture CX reviews

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Permission Management
Sales Performance Reports
Custom Dashboards
Chatbots
GDPR & Data Privacy
Backup & Disaster Recovery
Omnichannel Support
Document Sharing & File Storage
Interactive Voice Response (IVR) Integration
eCommerce Integrations
Marketing Tools Integration
Email Marketing Tools Integration
Automated Campaigns
Event-Triggered Workflows
Customer Insights
Forecasting & Trends
Performance Tracking
Case Management
Ticketing System
Call Tracking and Recording
Landing Pages & Forms
Touchpoint Monitoring
Budget Tracking
Lead Activity Alerts
SLA Violations
Workflow Trigger Alerts
Customer Interaction Alerts
System Errors/Failures
Custom Workflow Alerts
Event-Triggered Notifications
Customer Segmentation
Opportunity & Pipeline Management
Third Party Integrations
Activity History
Contact Segmentation
Customer Profiles
Account Management
Lead Management
Contact Management
Workflow Automation and Management
Task / Activity Management
Data Import/Export
Predictive Analytics
Quote Management
Order Management
Campaign Management
Territory Management
Sales Forecasting
Lead Scoring
Audit Trails
Role-Based Access Control (RBAC)
Team Communication
Campaign Performance
Calendar Integration
Customer Journey Tracking
Sales Automation
Data Encryption
API Access
Deal Management
Lead Nurturing
Real Time Analytics
Social Media Integration
Email Marketing

Dashboard
Call Logging
Customer Support
Collaboration
360° Customer View
Omnichannel
Seamless Sales, Service & Support
Customer Service
Call Center Management
Audit Trail
Routing
Customizable Branding
Mobile App
Ticketing Management
Chatbot
Analytics & Reporting
Agent Assist
Dashboards
Live Chat

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

Nederlands
English
français
Italiano

English

Question and Answers

Product related question and answers

What are the benefits of Salesforce's Sales cloud compared to other CRM solutions?

Salesforce's Sales Cloud helps businesses work smarter and grow. It has powerful... Read more

What are some of the benefits of using a sales CRM like Salesforce or Pipedrive over managing your leads in Excel sheets?

CRM tools offer automation, data centralization, real-time updates, and analytic... Read more

Why does Salesforce use the term 'Sales Cloud' instead of CRM?

Salesforce uses the term 'Sales Cloud' instead of CRM because 'Sales Cloud' emph... Read more

See all Salesforce CRM Questions & Answers

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Alternatives

Top Alternative Products

Zoho CRM

CrmOne

Odoo CRM

Kylas CRM

See all Salesforce CRM alternatives

Froged

FigPii

Varta

Birdeye

See all Kapture CX alternatives

Salesforce CRM vs Kapture CX Comparison FAQs

Software questions,
answered

While Salesforce CRM offers customized features, Kapture CX has diverse modules. Select between Salesforce CRM or Kapture CX as per your business needs.

Both these products offer similar features but with a different approach. While Salesforce CRM emphasizes on user experiences, Kapture CX focuses on functionalities.

It all depends on the functionalities that you prefer. While Salesforce CRM offers add-ons along with essential features, Kapture CX emphasizes on customization.

No, the difference between Salesforce CRM and Kapture CX lies in terms of features and functionalities. While Salesforce CRM can be customized as per the user’s needs, Kapture CX addresses the diverse audience.

It depends upon your business requirement. Both Salesforce CRM and Kapture CX provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Salesforce CRM is customizable, Salesforce CRM offers comprehensive modules.

A Quick Comparison Between Salesforce CRM vs Kapture CX

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Salesforce CRM vs Kapture CX In terms of Features
Comparison Between Salesforce CRM and Kapture CX In terms of Deployment Type
Salesforce CRM or Kapture CX: Which Is Ideal for Your Industry
Which Is Better? - Salesforce CRM or Kapture CX

Comparison of Salesforce CRM vs Kapture CX In terms of Features

Salesforce CRM includes features like Permission Management, Sales Performance Reports, Custom Dashboards and Chatbots. Kapture CX is known for functionalities like Dashboard, Call Logging, Customer Support and Collaboration. When you compare Salesforce CRM vs Kapture CX, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Salesforce CRM and Kapture CX In terms of Deployment Type

While Salesforce CRM supports Web Based deployment; Kapture CX is suitable for Web Based deployment. While selecting between Salesforce CRM and Kapture CX, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Salesforce CRM or Kapture CX: Which Is Ideal for Your Industry

Salesforce CRM is ideal for industries like All Industries. For All Industries, Kapture CX is a better choice. If you are confused between Salesforce CRM or Kapture CX, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Salesforce CRM or Kapture CX

Salesforce CRM and Kapture CX can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Salesforce CRM and Kapture CX during demo to decide which one is best for your business.

Author: Techjockey Team

Salesforce CRM VS Kapture CX

We provide the best software solution for your business needs

Salesforce CRM vs Kapture CX Comparison FAQs

Is Salesforce CRM better than Kapture CX?

Are Salesforce CRM and Kapture CX same?

Which is better Salesforce CRM or Kapture CX?

Is Salesforce CRM the same as Kapture CX?

Can Salesforce CRM replace Kapture CX?

What is the difference between Salesforce CRM and Kapture CX?

A Quick Comparison Between Salesforce CRM vs Kapture CX

Comparison of Salesforce CRM vs Kapture CX In terms of Features

Comparison Between Salesforce CRM and Kapture CX In terms of Deployment Type

Salesforce CRM or Kapture CX: Which Is Ideal for Your Industry

Which Is Better? - Salesforce CRM or Kapture CX

Salesforce CRM VS Kapture CX

We provide the best software solution for your business needs

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Salesforce CRM vs Kapture CX Comparison FAQs

Is Salesforce CRM better than Kapture CX?

Are Salesforce CRM and Kapture CX same?

Which is better Salesforce CRM or Kapture CX?

Is Salesforce CRM the same as Kapture CX?

Can Salesforce CRM replace Kapture CX?

What is the difference between Salesforce CRM and Kapture CX?

A Quick Comparison Between Salesforce CRM vs Kapture CX

Comparison of Salesforce CRM vs Kapture CX In terms of Features

Comparison Between Salesforce CRM and Kapture CX In terms of Deployment Type

Salesforce CRM or Kapture CX: Which Is Ideal for Your Industry

Which Is Better? - Salesforce CRM or Kapture CX

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