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Pure Chat VS Zendesk

Let’s have a side-by-side comparison of Pure Chat vs Zendesk to find out which one is better. This software comparison between Pure Chat and Zendesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Pure Chat or Zendesk fits your business.

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  • img 2 Ratings & 1 Reviews
  • icon_desktop icon_ios icon_Android

Pricing

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Price Plans

₹ 2730

Growth

₹ 5530

Pro

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$ 69

Suite Team

$ 115

Suite Growth

$ 149

Suite Professional

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  • Free Trial
  • Lifetime Plan
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  • img Free Trial
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Offers

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Available offers & discounts

img Save upto 28%, Get GST Invoice on your business purchase

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Ratings

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Overall ratings

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4.6

2 Ratings & 1 Reviews

85% Likelihood to Recommend

Pros & Cons

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Pros

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The platform is easy to access ,and provides agent monitoring with a smooth UI. ...Read more - Ankit patidar Jun 23, 2023

Reviews

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Verified customer reviews

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Overall good ticketing tool for all types bussiness.Monitoring ticket and email migration is fantastic,

Ankit patidar Jun 23, 2023

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Live Chat
  • checked Priority Support
  • checked Realtime & Collaboration
  • checked File Transfer
  • checked Canned Responses
  • checked Apple iOS and macOS Management
  • checked Integrated Services
  • checked Feature Packed
  • checked Contact Management
  • checked Visitor Analytics
  • checked Engagement Hub
  • checked Email and SMS Notifications
  • checked Trigger
  • checked Mobile App
  • checked Chat Bot
  • checked Real Time Monitoring
  • checked History
  • checked Chat
  • checked Customization
  • checked Analytics and Reporting
  • checked Dashboards
  • checked Ticketing Management

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Freshchat

Freshchat


PlugtoChat

PlugtoChat


Chatwoot

Chatwoot


Tiledesk

Tiledesk


See all Pure Chat alternatives img
Freshchat

Freshchat


PlugtoChat

PlugtoChat


Chatwoot

Chatwoot


Tiledesk

Tiledesk


See all Zendesk alternatives img

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Similar Comparison

Pure Chat vs Zendesk Comparison FAQs

Software questions,
answered

While Pure Chat offers customized features, Zendesk has diverse modules. Select between Pure Chat or Zendesk as per your business needs.

Both these products offer similar features but with a different approach. While Pure Chat emphasizes on user experiences, Zendesk focuses on functionalities.

It all depends on the functionalities that you prefer. While Pure Chat offers add-ons along with essential features, Zendesk emphasizes on customization.

No, the difference between Pure Chat and Zendesk lies in terms of features and functionalities. While Pure Chat can be customized as per the user’s needs, Zendesk addresses the diverse audience.

It depends upon your business requirement. Both Pure Chat and Zendesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Pure Chat is customizable, Pure Chat offers comprehensive modules.

A Quick Comparison Between Pure Chat vs Zendesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Pure Chat vs Zendesk In terms of Features
  • Comparison Between Pure Chat and Zendesk In terms of Deployment Type
  • Pure Chat or Zendesk: Which Is Ideal for Your Industry
  • Which Is Better? - Pure Chat or Zendesk

Comparison of Pure Chat vs Zendesk In terms of Features

Pure Chat includes features like Live Chat, Priority Support, Realtime & Collaboration and File Transfer. Zendesk is known for functionalities like Trigger, Mobile App, Chat Bot and Real Time Monitoring. When you compare Pure Chat vs Zendesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Pure Chat and Zendesk In terms of Deployment Type

While Pure Chat supports Web Based deployment; Zendesk is suitable for Web Based deployment. While selecting between Pure Chat and Zendesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Pure Chat or Zendesk: Which Is Ideal for Your Industry

Pure Chat is ideal for industries like All Industries. For All Industries, Zendesk is a better choice. If you are confused between Pure Chat or Zendesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Pure Chat or Zendesk

Pure Chat and Zendesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Pure Chat and Zendesk during demo to decide which one is best for your business.

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